5 Ways To reduce

(WITHOUT IMPLEMENTING NO-SHOW FEES)

NO-SHOWS

No-show Patients Represent Lost Revenue For Your Practice.

BUT….

No-show Fees Can Scare Patients Away.

AND Collecting No-show Fees Can Be Difficult & Time-Intensive.

5 Ways To reduce

(WITHOUT IMPLEMENTING NO-SHOW FEES)

NO-SHOWS

1. TRACK NO-SHOW TRENDS BY CREATING TIMING CODES

Create Timing codes

Create timing codes that specify when the no-show appointments are cancelled and flag no-show patients.

Create Timing codes

Timing codes help your practice

differentiate among patients who cancel appointments and gain insight into what may be the cause of the problem.

2. EXPAND PATIENT ACCESS TO CARE

EXPAND PATIENT ACCESS TO CARE

The longer patients have to wait the more likely they are to cancel or not keep that appointment.

EXPAND PATIENT ACCESS TO CARE

Consider adopting scheduling methods that promote timely access to care, such as advanced access scheduling.

EXPAND PATIENT ACCESS TO CARE

Advanced access scheduling: The concept of advanced access scheduling involves reserving appointment slots for same-day appointments.

EXPAND PATIENT ACCESS TO CARE

Research shows that advanced access can lead to increased satisfaction for patients, providers and staff.

3. SEND AUTOMATED APPOINTMENT REMINDERS

Send Automated Reminders

On new patient forms, ask patients for their preferred communication method ( email, text, call etc).

Send Automated Reminders

Take advantage of technology to send automated appointment reminders through their preferred method.

Send Automated Reminders

Optimize your reminders. Test your message’s delivery time & wording to find the most effective version.

4. REQUIRE CONFIRMATION FOR LONG APPOINTMENTS

Require confirmation

Requiring confirmations for long appointments can help your practice minimize no-shows for these high-value visits and maximize providers' productivity.

5. DEVELOP NO-SHOW POLICY/PLAN.

No-show policy

Develop a policy for dismissing patients who continually miss appointments and include info in your new-patient information.

No-show policy

Using the timing codes, identify & flag patients who chronically miss appointments.

No-show policy

Minimize the potential disruption to patient flow by giving flagged patients the end of the day appointments or double-booking them with a short visit.

Want To Learn More About How You Can Get The Most Return On

Your Investment In Health IT?

Learn how to harness the power of your EHR: http://www.successehs.com/item/unlocking-the-

potential-of-your-ehr.htm