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Based on my presentation at BIALL 2009 in Manchester
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5 Ways Sharepoint can support your KM Program
“An expert is a lecturer from out of town,with slides”
Jim Baumgarten
Who am I?
Canadian
Education in Computer Science
KM & IT background
Professional Services
Linklaters, Mallesons, KPMG, JPMorgan, Citi
This Presentation:
Sharepoint overview &…
5 ways Sharepoint can help KM
Sharepoint
WSS & MOSS
WSS=
Windows Sharepoint Services
Free!
Collection of building blocks
Lists
Webparts
Workflows
Hosted web pages
MOSS=
Microsoft Office Sharepoint Services
Pulls these building blocks together
Content Management
Enterprise Search
Business Intelligence
Online Forms
BUT
Requires customisation
Q
Not for everyone
Consider Open Source alternatives
Joomla
Mediawiki
etc.
On with the show
5 ways
#1 Sharepoint Intranet
Templates are key
Predetermine layout & structure
Brand is not a user interface!
Page templates
Site templates
Sectors Offices
Practices Clients
Question…
Would you let me organise your libraries?
No! It’s a skill
So is web design
Lawyers are too expensive and lack training for it…
Ditto librarians & information specialists
Editing becomes like using “Word”
Create specific templates
What might they contain?
Key leaders
Support staff
Precedents, training & knowhow
Financials
News
Staff lists
Calendar
Specific tools
Projects
Webparts
a.k.a. widgets
“Secret sauce”
Out of the box
Off the shelf
Roll your own
Newsfeeds / rss webpart
Use data from anywhere
your own KM databases
why this is cool
Munge data from anywhere
Separate data management from presentation
#2 Managing structured information
Lists
Credentials
Best friend firms
Precedents
Pitches
Files in Fileshares
DMS
Excel or Word
Expensive bespoke applications
In contrast, Sharepoint gives you…
Online collaboration
Searchable content
Content Types
Structured metadata for content
Usable everywhere
Search on content type
Consider Credentials, managed in separate lists but with a
global search
#3 Workflows
"Efficiency is intelligent laziness" Dunham, David
Computers working for you
Working with lists
Collecting data
Send emails
Track changes
However, complex ones…
Some KM Uses
After action reviews
Track knowledge contributions
Brain-dump incoming lawyers
Brain-dump departing lawyers
#4 Search
Seriously
Excel/Word Lists not searchable
Ditto fileshares
Custom search scopes & tools
Mix different “content types” in a single search
Not everybody has one
Wild card search is possible
Plus… People search
Almost always terrible
Uses social distance
#5 Understand knowledge use
Online measurable use
Usage measures built specifically for Sharepoint
Integrate using Business Intelligence
Online dashboards & reports
Merge knowledge use & financials
Almost done…
Sharepoint: WSS vs. MOSS
#1 Sharepoint Intranets
#2 Manage structure information
#3 Workflows
#4 Search
#5 Metrics
My details:Neil [email protected]/blogtwitter.com/neilrichards
Picture credits:http://www.sxc.hu/photo/903431http://www.sxc.hu/photo/903432http://creativecommons.org/licenses/by-nc-sa/2.0/deed.en_GBhttp://www.flickr.com/photos/harmony19490/362411276/sizes/l/http://www.sxc.hu/photo/228778
