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5 Ways Gamification Can Help Your Business Grow!

5 Ways Gamification Can Help Your Business Grow!

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Page 1: 5 Ways Gamification Can Help Your Business Grow!

5 Ways Gamification Can Help Your Business Grow!

Page 2: 5 Ways Gamification Can Help Your Business Grow!

Introduction

• In simple terms, Gamification refers to the practice of using game mechanics to non-game experiences in order to encourage good performance and to build loyalty. • Regardless of the benefits and ease of functionality, the contact centers can be a very hectic place to work. • It is essential that the senior staff members maintain a balance between professionalism and entertainment. • When used in the right manner, this can help you to enhance the skills of your workforce.

Page 3: 5 Ways Gamification Can Help Your Business Grow!

Ways Gamification Help Businesses

Presentation Agenda:

Encourage Healthy CompetitionMotivates the CallersTraining the RepresentativesRecruitment & Hiring ProcessManaging the Virtual Workforce

Page 4: 5 Ways Gamification Can Help Your Business Grow!

Encourage Healthy Competition

• Healthy competition can lead to better output. • Use rewards and bonuses for the callers• However, it is important that the supervisors make sure that no hostility or jealousy comes into the play area. • Ensure that the competition is clean and without any bad intention.

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Employee Motivation

• Easier to spice up the boring work.• Making the job more fun and interactive in nature. • Callers tend to perform better when they know that their activities are being monitored.• This can improve the overall productivity of the organization.

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Helps in Training the Employees

• Learning needs to be a continuous course of action. • This helps the supervisors to keep a check on the agents performance.• Coaching can be fun when gamification is embraced in the training methods. •Training is important to improve the performance of the agent. •However, the caller will truly pay attention only when it is interesting and appealing.

Page 7: 5 Ways Gamification Can Help Your Business Grow!

Recruitment & Hiring Process

• The agents represent your organization in the market and you can make no blunder while choosing them. • Gamification can be an attractive tool to find the right man for the job. • Role plays and computer generated interactions can be incorporated. • As a result, the callers can understand how to open the call, convince and satiate the buyer and finally close the call.

Page 8: 5 Ways Gamification Can Help Your Business Grow!

Managing the Virtual Workforce

• The cloud contact center solutions allow the company to avail the benefits of the virtual workforce. • Gamification can be used to solve the interaction issues of the Work from Home agents with their superiors.• Rewards structure and contests can help in promoting teamwork and interaction between the executives. • They will feel more connected to the company as well as their colleagues when they are put to the same recognition tests.

Page 9: 5 Ways Gamification Can Help Your Business Grow!

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