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Introduction to one aspect of The Lightning Method, a methodology for documenting your business' processes, lightning fast.
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Michael ‘MC’ Carter, Director, Practice Paradox™
5 Signs Your Business is Suffering Because You Haven’t Effectively Documented Your Business Processes
Visual Procedures
Today’s webinar is covering one aspect of
the Visual Procedurescomponent of
The Lightning Method
Greg DeVore, CEO, Blue Mango Learning Systems
5 Signs Your Business is Suffering Because You Haven’t Effectively Documented Your Business Processes
5 Signs Your Business is Suffering Because You Haven’t Documented Your Business Processes
POLL #1Your level of process documentation is ...
• Done - and we're referring to it regularly• Done - but we rarely if ever refer to it• Not Done - we never seem to get around to it• Not Done - we know we need it but don't
know where to start• Don't know why we would even need process
documentation
• You are losing productivity
• You are losing focus
• You can’t move forward because you continually have to keep going back
• You are decreasing the number hours you have to spend in billable activities
Why this mattersor Why your business is losing money because you haven’t documented your processes.
1. New hires need a lot of help
2. You are constantly re-learning the same things
3. Everyone does the same thing differently
4. One person knows everything
5. No one can get to the answers
The 5 Signs
Sign%#1:
New hires need extreme hand holding
Sign%#2:
Repeated re-learning of tasks
Sign%#3:
Everyone does the same thing differently
Sign%#4:
One person knows everything
Sign%#5:
No one can get to the answers
POLL #2Which of 'The 5 Signs' is causing your business the most pain?
• Done - and we're referring to it regularly• Done - but we rarely if ever refer to it• Not Done - we never seem to get around to it• Not Done - we know we need it but don't
know where to start• Don't know why we would even need
process documentation
1.Document
2.Standardize
3.Optimize
How to fix it
Sign%#1:
New hires need extreme hand holding
Provide self guided training for their 5 most common tasks.
Sign%#2:
Repeated re-learning of tasks
Capture the process for frequent and infrequent tasks
Sign%#3:
Everyone does the same thing differently
• Establish a standard operating procedure
• Help everyone follow it
• Optimize it
Sign%#4:
One person knows everything
• Do a brain dump
• Turn this person into a knowledge curator instead of knowledge storage shed
Sign%#5:
No one can get to the answers
• Don’t document in Word files
• Don’t hide things on someone’s computer
• Do make your processes visual
• Do store all of your knowledge in a central repository
POLL #3What percentage of your business processes are done on computer?
• 100%• 80% or more• 60% or more• 40% or more• Less than 40%
1.5 Day Masterclass27-28 April, Sunshine CoastEarly Bird $1,350 incl. GSTEarly Bird Expires 30 March$1,500 incl. GST Normal Price
For more information:practiceparadox.com.au/lightningRequest event brochure in on-screen survey at end of the webinar
For more information: practiceparadox.com.au/lightningRequest brochure in on-screen survey at end of the webinar
Greg DeVore, CEO, Blue Mango Learning Systems
QUESTIONS
Michael ‘MC’ Carter, Director, Practice Paradox™