5 Common Mistakes to Avoid when selectingTPA Services(Presentation)

Not checking reputation with providers.Providers blacklist TPAs who pay late & mismanage working funds. Ask your top 25 providers.

Not checking who owns them. Run conflict checks. Insurers, brokers & providers should not compete with TPAs.

Not checking scalability of IT systems. Human error increases with volume. Scalable systems are everything.

Not checking with a 3.30am call.Will your member be taken care of when they need help? 24/7 requires full commitment & resources.

Selecting a TPA that doesn’t focus 100%.Service excellence requires focus.

Do not accept anything less.

Why is this important?

Your members claims experience is the single

most impactful interaction with your

brand.

It affects renewals, word of mouth &

trust in your brand.

Inefficient claims administration sucks up your internal resources and can cost up to 40%

of your premium income.

Learn more.

Call: +62 21 2963 5600

Or visit: www.platinumhealth.com

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