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Imagine one of your most valued employees leaves the organization. Maybe he’s the one that fixed a key database for the past 10 years, or maybe it’s the employee that’s worked exclusively with a particular client for her entire career. When these key team members leave, they take valuable knowledge with them, the kind that you gain from experience and tenure. It’s not something that is easily downloaded and transferred, because it’s in their heads. This is when you could use knowledge management.
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1. Stouffer, Tim, and Reid Smith. Making Knowledge Flow through Knowledge Connections. Working paper. APQC.org, 12 May 2012. Web. 17 July 2013. <http://www.apqc.org/sites/default/files/files/Stouffer,%20Tim%20&%20Smith,%20Reid%20-%20Marathon%29.pdf>.2. “It’s the Economy, Stupid.” Wikipedia. Wikimedia Foundation, 06 Apr. 2013. Web. 17 July 2013. <http://en.wikipedia.org/wiki/It’s_the_economy,_stupid>.3. “Are There More Older People in the Workplace?” U.S. Bureau of Labor Statistics. U.S. Bureau of Labor Statistics, July 2008. Web. 16 July 2013. <http://www.bls.gov/spotlight/2008/older_workers/>.4. Schmit, Achim. “Don’t Let Knowledge Walk Away: Knowledge Retention during Employee Downsizing.” Management Learning (2011): n. Nantes School of Management,, June 2011. Web. 16 July 2013. <http://www.skgroup.ch/files/6813/5039/0067/Dont_let_knowledge_walk_away_12032012.pdf>.5. Corney, Paul. “How to Create Innovative Knowledge Management Solutions Using Stories - Part 1.” Video. 16 July 2013. Find The Edge. Feb. 2013. Web. 16 July 2013. <http://www.findtheedge.co.uk/interviews/how-to-create-innovative-knowledge-management-solutions-using-stories>.6. “Mergers & Acquisitions.” The Case for HR Due Diligence in a Merger & Acquisition. N.p., n.d. Web. 27 Aug. 2013. <http://www.mercuriurval.com/Countries/Australia/Client-Services/Business-Transformation/Mergers-and-Acquisitions/flip-flop/>.
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Handle information and resources more effectively
Knowledge Management
Knowledge management improves decision-making,increases efficiency, saves time and money, and promotes innovation.
Knowledge cafés Groups of people come together, led by a facilitator. They share ideas, insights and collective knowledge on a topic of mutual interest.
Why do we keep having to relearn this?
We used to have someone who knew how to do that, but he took a new job.
I don’t know where to find it, but I know someone did it before.
Haven’t we done something like this before? I feel like I’m reinventing the wheel.
You may need a knowledge management strategy if your employees are asking these questions:
Knowledge capture: The 7 Steps
Use knowledge for process improvement, problem
solving and decision making
Knowledge management: The 2 Forms
Tacit KnowledgeThat which is learned by doing
Customer preferences
Communication techniques
Business culture
Process efficiencies
Explicit KnowledgeThat which can be captured, codified and referenced
Manuals
Policies
Reference guides
Charts and diagrams
Knowledge management: The 5 approaches. Do one or do all.
Identify senior leadership support and team leaders: Choose those passionate about the effort and who have the business and technical know-how.
Establish a knowledge management strategy:Develop a plan describing how an organization will manage its knowledge.
Conduct a knowledge assessment or audit: Perform an audit to determine needs relative to the current state of knowledge sharing and collaboration.
Conduct a technology assessment:Determine what applications and functionality currently exist to support your business and whether or not it will work for your KM efforts.
Develop a project plan and measurement approach:Define objectives, deliverables, roles and responsibilities. Determine resource requirements.
Knowledge management: Methods
StorytellingGather people together to share stories and experiences about your work, clients and projects.
Communities of practice (CoPs)Gather groups of people that share a common interest. Knowledge is shared in the form of ideas, concerns and lessons learned.
Collaborative workspacesPromote interaction with open spaces for informal interaction. Insert coffee, snacks, magazines and books to stimulate thinking and conversation.
Createknowledge
Identify what’s critical
Collect, document and store
Review for relevance and accuracy
Share with others
Access or download
