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Taking the frustration out of on time delivery 3 Ideas to Improve “Process Improvement” Giles Johnston

3 Ideas to Improve 'Process Improvement

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This presentation is the annotated version of a talk given at the South Tyneside Manufacturing Forum event in September 2012. The theme of the presentations was 'business improvement' and this section, process improvement, covered three ideas that many businesses miss out on that can significantly improve the results gained from undertaking process improvement projects.

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Page 1: 3 Ideas to Improve 'Process Improvement

Taking the frustration out of on time delivery

3 Ideas to Improve“Process Improvement”

Giles Johnston

Page 2: 3 Ideas to Improve 'Process Improvement

Taking the frustration out of on time delivery

Process Mapping

Process mapping is something most people have experienced, but with mixed results.

Page 3: 3 Ideas to Improve 'Process Improvement

Taking the frustration out of on time delivery

3 Ideas

• This presentation will share three ideas:– Using your brand as a compass to define the most

appropriate improvements.– Using demand calculations to identify the right

magnitude of change.– Using visual management tools as a way to instil

the right habits and disciplines (to help your new process to work).

Page 4: 3 Ideas to Improve 'Process Improvement

Taking the frustration out of on time delivery

Operational Brand

BRANDExcellence?

The gap between what you want to be known for and what you actually do can tell you what changes you need to make first.

Page 5: 3 Ideas to Improve 'Process Improvement

Taking the frustration out of on time delivery

Takt

td = takt

Use takt to identify the work content of a process. t = time available for a process, d = demand during that period. Design for less than the takt time.

Page 6: 3 Ideas to Improve 'Process Improvement

Taking the frustration out of on time delivery

KamishibaiA Kamishibai board uses ‘t’ cards that are red on one side and green on the other.

List the tasks required on the cards.

Red = task incomplete. Green = task complete.

Locate somewhere highly visible.

Page 7: 3 Ideas to Improve 'Process Improvement

Taking the frustration out of on time delivery

Additional Notes

• Your brand as a compass:– Use customer feedback to help get the feedback

you need, but reflect it against your brand. If you want to be known for technical excellence, what are your customers saying about this?

– Use your own internal KPIs to help inform these comments.

– Prioritise your process improvement work accordingly.

Page 8: 3 Ideas to Improve 'Process Improvement

Taking the frustration out of on time delivery

Additional Notes

• Using demand calculations:– If you need to move people between functions but

aren’t replacing the staffing levels in one area, use takt to define a new process work content.

– The thinking to reduce a process from 7 days to 5 days is different from going from 7 days to 2 days, so aim for a lower takt time if in doubt.

– If you have a large variety (products or services) then use generic families to employ this approach.

Page 9: 3 Ideas to Improve 'Process Improvement

Taking the frustration out of on time delivery

Additional Notes

• Using visual management:– Define your daily / weekly routines in their

entirety when creating a Kamishibai board.– Support your team if you find red cards that still

haven’t been turned over in a timely fashion.– It is quite hard to cheat this system, people usually

trip themselves up if they do!– Once in place, don’t forget about it. It’s delegation

not abdication of responsibility.

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Taking the frustration out of on time delivery

www.improvingbusinesses.co.uk0191 428 3386