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David Gilroy Conscious Solutions AI: Automation: Machines: Humans: The Future Workplace

2017 PM Forum AI | Automation | Machines | Humans | The Future Workplace

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David Gilroy

Conscious Solutions

AI: Automation: Machines: Humans:

The Future Workplace

Barclays: Talking About My Generation: Exploring the Benefits Engagement Challenge

Who’s on your bus?Jim Collins, “Good to Great”

Our aim is to do business with

people who believe what we believe

Simon Sinekwork

At ???? we are :-

• Dynamic

• Resourceful

• Compassionate

• Collaborative

Mission Statement

We exist to :-

• Maintain the highest standards of

quality, client care and professional

expertise;

• Be recognised as experts in our fields;

• Be profitable, efficient and effective;

• Satisfy the expectations of our

partners and staff;

• Provide value for money to our clients;

• Contribute to our communities.

Our Mission

• To provide people with easier access to

world class legal services

Our Values

• Do it Right

• Work Well with Others

• Take the Lead

Our Vision & Values

• Looking after our clients’ interests as though

they are our own

• Being straightforward, open and honest

• Putting the firm’s interests ahead of individual

agendas

• Treating everyone with respect, fairness and

courtesy

• Being accountable for our clients and colleagues

Your vision. Is it all just blah, blah, blah?

Our mantras

“You’re a grown up.

You can do what you like!”

“I don’t know, can you?”

Good people get

‘good’ from 9 – 5

Great people get

‘great’ from 5 – 9

Instant messaging = distraction?

All Employees 20 working days 697.5 working hours 9

Top 10 Employees 20 working days 3,7557.5 working hours 188Per hour 25

David Gilroy wearing Google

GlassLegal Support Network London networking event14 July 2014

Jake Scoynes – my nephew

Intelligence?

Augmentedor

Artificial

Transhumans

Rin Räuber

Rob Spence

Photo courtesy of Wired

magazine

Rob Spence video

Computers/robots will not

destroy the world

Emotional Chatting Machines

https://www.theguardian.com/technology/2017/may/05/human-robot-interactions-take-step-forward-with-emotional-chatting-machine-chatbot

https://www.technologyreview.com/s/604157/emotional-chatting-machine-assesses-your-emotion-and-copies-it/

Being carbon based

does not give us a

monopoly on

emotionsMax Tegmark - Life 3.0

JLL Reception Robot

Bots should not pretend to be

human• We’re not trying to

pass the Turing

Test (yet)

• Users suffer

negative emotions

if they feel they’ve

been duped

Watson Conversation Conscious

Bot

Universal Basic Income

Microsoft’s Chatbot “Tay”

DoNotPay

AI in marketing

1 Recommendations/content

curation

2 Search engines

3 Preventing fraud and data

breaches

4 Social semantics

5 Website design

6 Product pricing

7 Predictive customer service

8 Ad targeting

9 Speech recognition

10 Language recognition

11 Customer Segmentation

12 Sales forecasting

13 Image recognition

14 Content generation

15 Bots, PAs and messengers

https://econsultancy.com/blog/67745-15-examples-of-artificial-intelligence-in-marketing

HubSpot buys Kemvi

Want better writing in your

marketing?

Molly AI Website Designer

There’s logic behind the move [to robots]. The more that any role becomes rule- and target-based in our time-poor, increasingly regulated society, the closer those rules are to becoming algorithms. So if your job has become a series of targets and tick boxes, then you might want to polish up your CV.

Ask anyone who works in a bank.

No

So will marketers

lose their jobs to

AI?

Human v Machine TV Ad: The

Brief

• The client filled out a form with all the

elements they wanted to appear in the ad

• AI robot then scrambled the database for

ideas

• Humans were required to actually produce the

final creative

• Targeted at 18-30 year olds

“Instant-effect fresh breath that lasts for 10 minutes”

Let the public decide which is

best!

So let’s decide for ourselves

No questions?

Good.

I’m just going to

leave.

Goodbye.