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2015 Gartner & 1to1 Media Customer Experience Excellence Awards Dinner Highlights

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Page 1: 2015 Gartner & 1to1 Media Customer Experience Excellence Awards Dinner Highlights
Page 2: 2015 Gartner & 1to1 Media Customer Experience Excellence Awards Dinner Highlights

2015 Gartner & 1to1 Media Customer Experience Excellence AwardsTop Row: Garred Sheppard (1-800 CONTACTS); Zach Tumin (New York Police Department); Thomas Rohrer (1-800 CONTACTS); Keith Gallacher (TeleTech); Michael Dandrea (1to1 Media); and Gene Alvarez (Gartner). Front Row: Mila D'Antonio (1to1 Media); Cate Twohill (WGBH); Juli Johnson (Philadelphia Insurance Companies); Kelly Hofheins (Mountain America Credit Union); Penny Gillespie (Gartner); Cindy Strachan (Gartner); Catherine Berthier (GENBAND); Andy Yasutake (LinkedIn;) and Sacha Gera (GENBAND).

Page 3: 2015 Gartner & 1to1 Media Customer Experience Excellence Awards Dinner Highlights
Page 4: 2015 Gartner & 1to1 Media Customer Experience Excellence Awards Dinner Highlights

From Left to Right: Andy Yasutake (LinkedIn); Mila D'Antonio (1to1 Media); & Sacha Gera (GENBAND).

Page 5: 2015 Gartner & 1to1 Media Customer Experience Excellence Awards Dinner Highlights

From Left to Right: Cate Twohill (WGBH); Zach Tumin (New York Police Department); & Mila D'Antonio (1to1 Media).

Page 6: 2015 Gartner & 1to1 Media Customer Experience Excellence Awards Dinner Highlights

Left to Right: Garred Sheppard (1-800 CONTACTS); Catherine Berthier (GENBAND); & Thomas Rohrer (1-800 CONTACTS).

Page 7: 2015 Gartner & 1to1 Media Customer Experience Excellence Awards Dinner Highlights

From Left to Right: Mila D'Antonio (1to1 Media); & Juli Johnson (Philadelphia Insurance Companies).

Page 8: 2015 Gartner & 1to1 Media Customer Experience Excellence Awards Dinner Highlights

From Left to Right: Kelly Hofheins (Mountain America Credit Union); & Keith Gallacher (TeleTech).

Page 9: 2015 Gartner & 1to1 Media Customer Experience Excellence Awards Dinner Highlights

From Left to Right: Gene Alvarez (Gartner); Cindy Strachan (Gartner); & Penny Gillespie (Gartner).

Page 10: 2015 Gartner & 1to1 Media Customer Experience Excellence Awards Dinner Highlights

Penny Gillespie (Gartner)

Page 11: 2015 Gartner & 1to1 Media Customer Experience Excellence Awards Dinner Highlights

Cindy Strachan (Gartner)

Page 12: 2015 Gartner & 1to1 Media Customer Experience Excellence Awards Dinner Highlights

From Left to Right: Sacha Gera (GENBAND); & Cate Twohill (WGBH).

Page 13: 2015 Gartner & 1to1 Media Customer Experience Excellence Awards Dinner Highlights

From Left to Right: Garred Sheppard (1-800 CONTACTS); Thomas Rohrer (1-800 CONTACTS); Mila D'Antonio (1to1 Media);Catherine Berthier (GENBAND); & Andy Yasutake (LinkedIn).

Page 14: 2015 Gartner & 1to1 Media Customer Experience Excellence Awards Dinner Highlights

From Left to Right: Garred Sheppard (1-800 CONTACTS); Sacha Gera (GENBAND); & Thomas Rohrer (1-800 CONTACTS).

Page 15: 2015 Gartner & 1to1 Media Customer Experience Excellence Awards Dinner Highlights

From Left to Right: Mila D'Antonio (1to1 Media); Juli Johnson (Philadelphia Insurance Companies); Kelly Hofheins (Mountain America Credit Union); & Keith Gallacher (TeleTech).

Page 16: 2015 Gartner & 1to1 Media Customer Experience Excellence Awards Dinner Highlights
Page 17: 2015 Gartner & 1to1 Media Customer Experience Excellence Awards Dinner Highlights
Page 18: 2015 Gartner & 1to1 Media Customer Experience Excellence Awards Dinner Highlights
Page 19: 2015 Gartner & 1to1 Media Customer Experience Excellence Awards Dinner Highlights
Page 20: 2015 Gartner & 1to1 Media Customer Experience Excellence Awards Dinner Highlights

Remarks by Mila D'Antonio (1to1 Media)

Page 21: 2015 Gartner & 1to1 Media Customer Experience Excellence Awards Dinner Highlights

Remarks by Gene Alvarez (Gartner)

Page 22: 2015 Gartner & 1to1 Media Customer Experience Excellence Awards Dinner Highlights

Remarks by Keith Gallacher (TeleTech)

Page 23: 2015 Gartner & 1to1 Media Customer Experience Excellence Awards Dinner Highlights
Page 24: 2015 Gartner & 1to1 Media Customer Experience Excellence Awards Dinner Highlights
Page 25: 2015 Gartner & 1to1 Media Customer Experience Excellence Awards Dinner Highlights

From Left to Right: Gene Alvarez (Gartner); Mila D'Antonio (1to1 Media); & Andy Yasutake (LinkedIn).

Page 26: 2015 Gartner & 1to1 Media Customer Experience Excellence Awards Dinner Highlights

From Left to Right: Cindy Strachan (Gartner); Penny Gillespie (Gartner); Cate Twohill (WGBH); & Gene Alvarez (Gartner).

Page 27: 2015 Gartner & 1to1 Media Customer Experience Excellence Awards Dinner Highlights

From Left to Right: Cindy Strachan (Gartner); Penny Gillespie (Gartner); Cate Twohill (WGBH); & Gene Alvarez (Gartner).

Page 28: 2015 Gartner & 1to1 Media Customer Experience Excellence Awards Dinner Highlights

From Left to Right: Sacha Gera (GENBAND); Zach Tumin (New York Police Department); & Michael Dandrea (1to1 Media).

Page 29: 2015 Gartner & 1to1 Media Customer Experience Excellence Awards Dinner Highlights

From Left to Right: Juli Johnson (Philadelphia Insurance Companies); Kelly Hofheins (Mountain America Credit Union); & Keith Gallacher (TeleTech).

Page 30: 2015 Gartner & 1to1 Media Customer Experience Excellence Awards Dinner Highlights

From Left to Right: Michael Dandrea (1to1 Media); Cindy Strachan (Gartner); & Penny Gillespie (Gartner).

Page 31: 2015 Gartner & 1to1 Media Customer Experience Excellence Awards Dinner Highlights

From Left to Right: Keith Gallacher (TeleTech); Garred Sheppard (1-800 CONTACTS); & Thomas Rohrer (1-800 CONTACTS).

Page 32: 2015 Gartner & 1to1 Media Customer Experience Excellence Awards Dinner Highlights

From Left to Right: Juli Johnson (Philadelphia Insurance Companies); Kelly Hofheins (Mountain America Credit Union); Keith Gallacher (TeleTech); Garred Sheppard (1-800 CONTACTS); & Thomas Rohrer (1-800 CONTACTS).

Page 33: 2015 Gartner & 1to1 Media Customer Experience Excellence Awards Dinner Highlights

From Left to Right: Mila D'Antonio (1to1 Media); & Andy Yasutake (LinkedIn).

Page 34: 2015 Gartner & 1to1 Media Customer Experience Excellence Awards Dinner Highlights

From Left to Right: Kelly Hofheins (Mountain America Credit Union); Keith Gallacher (TeleTech); & Garred Sheppard (1-800 CONTACTS).

Page 35: 2015 Gartner & 1to1 Media Customer Experience Excellence Awards Dinner Highlights

From Left to Right: Zach Tumin (New York Police Department); Michael Dandrea (1to1 Media); & Cindy Strachan (Gartner).

Page 36: 2015 Gartner & 1to1 Media Customer Experience Excellence Awards Dinner Highlights
Page 37: 2015 Gartner & 1to1 Media Customer Experience Excellence Awards Dinner Highlights

Congratulations to all of our 2015 Gartner & 1to1 Media Customer Experience Excellence Award Winners!!

Page 38: 2015 Gartner & 1to1 Media Customer Experience Excellence Awards Dinner Highlights

Andy Yasutake (LinkedIn).

Page 39: 2015 Gartner & 1to1 Media Customer Experience Excellence Awards Dinner Highlights

Sacha Gera (GENBAND) & Catherine Berthier (GENBAND).

Page 40: 2015 Gartner & 1to1 Media Customer Experience Excellence Awards Dinner Highlights

Juli Johnson (Philadelphia Insurance Companies).

Page 41: 2015 Gartner & 1to1 Media Customer Experience Excellence Awards Dinner Highlights

Thomas Rohrer (1-800 CONTACTS) & Garred Sheppard (1-800 CONTACTS).

Page 42: 2015 Gartner & 1to1 Media Customer Experience Excellence Awards Dinner Highlights

Zach Tumin (New York Police Department)

Page 43: 2015 Gartner & 1to1 Media Customer Experience Excellence Awards Dinner Highlights

Cate Twohill (WGBH).

Page 44: 2015 Gartner & 1to1 Media Customer Experience Excellence Awards Dinner Highlights

Kelly Hofheins (Mountain America Credit Union).

Page 45: 2015 Gartner & 1to1 Media Customer Experience Excellence Awards Dinner Highlights

2015 Gartner & 1to1 Media Customer Experience Excellence AwardsTop Row: Garred Sheppard (1-800 CONTACTS); Zach Tumin (New York Police Department); Thomas Rohrer (1-800 CONTACTS); Keith Gallacher (TeleTech); Michael Dandrea (1to1 Media); and Gene Alvarez (Gartner). Front Row: Mila D'Antonio (1to1 Media); Cate Twohill (WGBH); Juli Johnson (Philadelphia Insurance Companies); Kelly Hofheins (Mountain America Credit Union); Penny Gillespie (Gartner); Cindy Strachan (Gartner); Catherine Berthier (GENBAND); Andy Yasutake (LinkedIn;) and Sacha Gera (GENBAND).