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2 0 1 5CELEBRATION
OF INTEGRITY
CELEBRATION OF INTEGRITYBBB’s annual “Celebration of Integrity” honors those who personify ethics, leadership, and community service.
The “Celebration of Integrity” includes recognition of BBB Champions of Integrity and BBB Students of Integrity.
We would like to congratulate this year’s honorees and all participants! Thank you for valuing ethical business practices and integrity in the community.
Schedule of Events
WelcomeElla Fong, Chairman, Better Business BureauSpecial Events/Projects Manager, WVIZ/WCPN Ideastream
Radhika Reddy, Ariel International Center
Business Session
Awards Presentations Master of Ceremonies Hal Becker, The Becker Group
Champions of Integrity George Qua, Former Owner, Qua Buick Tom Griffin, Owner, Mayfield Collision
Students of Integrity
Award Presenters Eric Hall, General Manager, Dominion East Ohio Dr. Walter Simmons, Associate Dean, JCU Boler School of Business
Closing Remarks Sue A. McConnell, President and CEO, Better Business Bureau
Hal BeckerThe Becker Group
Marc BlumenthalB&B Appliance
Austin CalvettaThe Calvetta Brothers Floor Show
Greg FaustinaThe Plumbing Source Inc.
Andy FiffickRadAir Complete Car Care and Tire Centers, Inc.
Dan GellerFish Furniture
Bob GillinghamBob Gillingham Ford, Inc.
Marlene Herman Aamco Transmissions
Sue McConnell, President
Ericka Dilworth, Director of Operations
Christine Roberts, Business Development Director
Brigid Woodland, Director of Marketing
Customer Service RepresentativesCheryl Horton Linda Jaquays
Trade AssistantSirita Queen
Business DevelopmentBarbara EwingRosemary FarnsworthMike OldhamMichael Seale
Support and SpecialistsPam Anson, Community Outreach Coordinator
Mary Hanes, Data Quality Coordinator
Janice Lightner, Automation Manager
Scott Smith, Social Media and Communications Specialist
Ella HochstetlerDominion East Ohio
Chris KamisAbsolute Exteriors, Inc.
Christian KleinCompany 119
Jon LiefGreat Lakes Gem
James LineweaverLineweaver Financial Group
Donna MintzComfort Seal Windows & Doors
Ed MontgomeryNorth Coast Seal, Inc.
Alex S. PetrusOhio Guidestone (Retired)
Ronald RafalStellar Benefits Group
Greg RosenbergBusiness Communications Solutions, Inc.
Robert SchwarzR.B. Schwarz, Inc.
Kristopher TothToth Painting Solutions
Sherrill Paul-WittTrolley Tours Of Cleveland
Mitch ZlotnikOne Wish, LLC
Trade SpecialistsBarbara AndersenEd Streich Lou Tekavcic Rhonda Whitelock
Dispute Resolution SpecialistsNichole Means, Team LeaderAisha IbrahimLinda LandMelissa Trahan
BBB Board of Directors
BBB Staff
Ella Fong, ChairmanWVIZ/WCPN Ideastream
Cary Root, Vice Chair Root-InfoTech Paul Wadsworth, Vice Chair P.K. Wadsworth Heating and Cooling
Jim Drozdowski, SecretaryNorth Coast Container Corp.
Sue McConnell, PresidentCleveland BBB
Bill Woodburn, TreasurerChoice Relocation Management
Ingrid Halpert, Immediate Past ChairmanWeiss Movers Inc.
Matthew McCracken, Legal CounselChernett Wasserman, LLC
Hal BeckerThe Becker Group
Hal Becker is a nationally known expert on sales, customer service, and negotiating. He conducts seminars or consults to more than 140 organizations a year. His client list includes IBM, Disney, New York Life, United Airlines, Verizon, Terminix, AT&T, Pearle Vision, Cintas, and hundreds of other companies and associations.
At 22, Hal was Xerox’s #1 salesperson among a national sales force of 11,000, and then founded and became CEO of Direct
Opinions, one of America’s first customer service telemarketing firms that administers more than two million calls per year. He now spends his time consulting and presenting lectures around the world.
Hal is the author of “Can I have 5 Minutes Of Your Time?” which is now in its 21st printing and is used by many corporations as their “Sales Bible.” He has also authored three other best sellers including “Lip Service,” one of the nations foremost books on customer service, and “Get What You Want,” a fun, upbeat and fresh approach to negotiating. Hal’s latest book on sales is titled the “Ultimate Sales Book.”
He has been featured in publications including The Wall Street Journal, Business Week, Inc., Magazine, Nation’s Business and hundreds of newspapers and radio/TV stations around the world, and is currently syndicated in over 45 newspapers and magazines.
Hal has received the Toastmasters International Communication and Leadership Award. He is one of only eight people in the world to be given this honor. In 2010 Salesgurus.net voted Hal as one of the “World’s top 30 Professional Sales Trainers.”
Hal’s civic involvement is quite diverse. He is a past Chairman of his Chamber of Commerce, and has served as a trustee of the following organizations: Better Business Bureau, March of Dimes, Council of Smaller Enterprises, University of Akron Business School, Cleveland Health Museum/Natural History Museum, Healthy Cities Ohio, and Montefiore Nursing Home.
After battling cancer, Hal founded the Cancer Hotline, a non profit organization that provides support and assists cancer patients and their families. He donates proceeds of his books to this cause.
BBB Champions of Integrity have consistently displayed an aggressive commitment to ethical, honest and fair business practices in the conduct of their business careers in the Greater Cleveland area, as demonstrated by leadership in efforts or organizations promoting business self-regulation, ethical business practices, consumer education and/or advancing consumer/business trust and confidence in the integrity of the marketplace.
Master of Ceremonies
CHAMPIONS OF INTEGRITY
Tom Griffin Owner Mayfield Collision Centers
Tom founded Mayfield Collision Centers 26 years ago with a focus on
customer satisfaction. Tom began his automotive career by working in
service departments and repair management teams for leading area
car dealerships where he received extensive training in automotive
repair management and customer service. Starting as a service adviser, his passion for creating
a customer-centered environment and exceeding client expectations propelled him to the role of
assistant general manager with Motorcars Honda. In 2014, Mayfield Collision Centers was named
“Top Shop” by Auto Body Repair Network, was the first body shop to be selected as a “North Coast
99” Best Places to Work by the Employers Resource Council, and was recognized by the Solon
Chamber of Commerce as “Business of the Year.” Tom was also named Body Shop Business
Collision Repair Executive of the Year that same year. Tom’s influence extends beyond his industry
through his support of local Little League teams, service on Advisory Committees that help local
vocational programs, and participation in 3M’s “Hire our Heroes” programs. His support of an
employee whose wife did two tours in Iraq earned him the rare distinction of “Patriotic Employer”
from the Department of Defense.
George QuaFormer Owner Qua Buick
George’s Father put him to work at the family dealership in 1957.
Following in his Father’s footsteps, George became an advocate for
self-regulation in auto advertising practices. He was an early promoter
of arbitration and helped create a program for auto dealer associations to use BBB arbitration. He
served on BBB’s Board from 1971-1977. George won Buick’s highest honor “Best in Class” award at
least five times and routinely had the highest Customer Satisfaction Index ratings of any local Buick
dealer. Time magazine named Qua a “Quality Dealer of the Year” which honors new car dealers who
exhibit exceptional performance and distinguished community service.
George’s influence extends far beyond the auto industry, however. His 60 years of work with
the Boy Scouts program earned him a 2010 National Hall of Fame Leadership Award on the
100th Anniversary of the Boy Scouts of America. He helped to organize the Buckeye Woodland
Community Congress - the first of its kind in the nation, and still maintains an office at E. 103rd
and Buckeye. George served in the military for 32 years, 28 in active reserve, and was inducted
into the Ohio Veteran’s Hall of Fame in 2010, having won many awards tied to his military service
including the Legion of Merit. During his military career, George was admissions coordinator for
the U.S. Military Academy (West Point) for Northern Ohio, a graduate of the Army War College and
U.S. Army Command and General Staff College, and served as special assistant to the Chairman
of the Joint Chiefs of Staff at the Pentagon. The Red Cross and Big Brothers/Big Sisters have also
benefited from George’s commitments. He has awards from both organizations for saving lives
and still keeps in touch with a “little brother” who is now a 1st Lieutenant working for Homeland
Security.
2015 Champions of Integrity
Joseph”Jack” Grespin Saint Edward High School
Rachael Kaufman Fuchs Mizrachi High School
Tori Roberts Saint Joseph Academy
2015/2016 Honorees
Madeline BalsCornerstone Christian Academy
Cyan BlackwellMaple Heights High School
Katherine Bondy Beaumont High School
Rachel CannataWest Geauga High School
David GaleKeystone High School
Christina Hansen Lake Catholic High School
Steven MentzerOberlin High School
Elena PaparizosIndependence High School
Anthony Price Shaw High School
The Better Business Bureau Students of Integrity program recognizes high school students in Ashtabula, Cuyahoga, Geauga, Lake, and Lorain counties who, through their actions and life examples, personify ethics and strong character.
Ashley SindelarMentor High School
Elliott Spirakus North Royalton High School
Emily Wilson Newbury High School
Alyssa Wood Columbia High School
2 0 1 5
2015/2016 Winners
Madeline BalsEradin BerriosCyan BlackwellZodie BlairKatherine BondyDominic BrackenRachel Cannata Andrew DemeterTaylor FitchetDana FurnasDavid GaleJoseph “Jack” GrespinSuzanne HalesChristina HansenCecilia HardyAshley HeimannAlisa HillRebecca HorvathLeah JohnsonRachael KaufmanAlicia KeyHannah MarkelSteven MentzerMeghan O’BrienElena PaparizosAnthony PriceCharles ReadingerTori RobertsKyle RosserRebecca RussellLeah Seiger Brendan SimsAshley SindelarLibby SkolnikMichelle SohmIzmailia SougoufaraElliott SpirakusKerri StewartDelainey SumrowAlissa ThompsonMichael TomcErica TruongMarissa VidalBethany WesebaumEmily WilsonDavid WisniewskiAlyssa WoodMariah Workman
Cornerstone Christian Academy Northeast Ohio College Prep. SchoolMaple Heights High School Midview High School Beaumont High School Parma Community High SchoolWest Geauga High School Notre-Dame Cathedral LatinEdgewood High School Avon High SchoolKeystone High School Saint Edward High School North Ridgeville High School Lake Catholic High School Perry High School Lutheran West High School Orange High School Elyria Catholic High School Kirtland High School Fuchs Mizrachi High School John Hay H.S. of Science & MedicineGilmour Academy Oberlin High School Olmsted Falls High School Independence High School Shaw High School James Ford Rhodes High SchoolSaint Joseph Academy Clearview High School Grand Valley High School Beatrice Stone Yavne High School Saint Ignatius High School Mentor High School Firelands High School Berkshire High School Richmond Heights High School North Royalton High School Saint Martin De Porres High School Madison High School Charles F. Brush High School Auburn Career Center Berea-Midpark High SchoolCardinal High School Brookside High School Newbury High School Cuyahoga Valley Career CenterColumbia High School Euclid High School
Congratulations to these outstanding high school students who were chosen to represent their schools in the Students of Integrity Competition!1 5
SPECIAL THANKS TO OUR SPONSORS
Better Business Bureau2800 Euclid Avenue, 4th Floor • Cleveland, OH 44115(216) 241-7678 • (216) 861-6365 [email protected] • bbb.org/cleveland
AND OUR SUPPORTERS