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CONFERENCE 2012 March 7 - 10, 2012 Thriving in the 21 st Century Gillian Muessig | President

2012-03 Miva Merchant Conference Keynote - Communities

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Page 1: 2012-03 Miva Merchant Conference Keynote - Communities

CONFERENCE 2012March 7 - 10, 2012

Thriving in the 21st CenturyGillian Muessig | President

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Some marketing

Some marketing

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Interruption…stops us

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from doing what we want to do,

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…so it can sell us

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stuff we don’t need.

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That’s Interruption Marketing

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Interruptive Marketing

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Interruption Marketers

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Interruption Marketers Me

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Interruption Marketers Me

Ads

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That’sNotHowWeroll.

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CONFERENCE 2012March 7 - 10, 2012How We Buy

in 2012

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Realize a Need

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Investigate Options

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Ask Our Friends

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Seek Out Experts

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Find Communities

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Dig Into Every Detail

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Convert

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CONFERENCE 2012March 7 - 10, 2012

You don’t buy those visitors.You earn them.

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Cosmic cluster

Look for patterns in clusters

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Single cell cluster

See the patterns?

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Aspen tree cluster

Many tree tops; single root structure

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Coral cluster

Endangered community

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Fish cluster

School of fish

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Bird cluster

Flock of herons

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Human cluster

Human communities

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Human cluster

Human communities

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Human cluster

Obama inauguration day 2009

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Clusters ≠ Communities

Interest Groups

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Interest Group

Girl Scouts

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Brand “community” (group)

Harley Davidson

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Gaming “community” (group)

World of Warcraft – Second Life - others

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Industry Community

American Medical Association

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Event Community

EmMeCon

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Tech Corporate Community

SEOmoz Community

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Political Community

Third Reich

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Social Community Platforms

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Anthropology of Communities

Shared ValuesShared GoalsShared Experience

It’s not about shared interests or skill sets

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Live trumps online

The nature of communities

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Human communication learning

The nature of communities

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Shared Values

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Shared Goals

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Shared Experience

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Shared Experience

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Shared Experience

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People - Personas

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Faster

Online communities “happen” faster

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Reformation

Online communities are reforming global and local power relationshipsOnline communities are reforming global and local power relationships

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Communities in context

Online communities operate in the context of the social & political worlds in which they develop

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Reformation

Not exempt from the rules and norms of the world

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Parting Thoughts

Online communities are not the scourge of the earth

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Parting Thoughts

They help isolated people to connect

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Community Binds Us

Social communities connect disparate cultures

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Support the Grieving

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Enables Us to Share

Enable us to share our interests

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And like fire…

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Social Communities require care

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and vigilence in handling

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Blogs + Blogging

Comment Marketing

News/Media/PRSEO

Social Networks

Word of Mouth

Q+A Sites

Forums

Online Video

Podcasting

Webinars

Research/White Papers

Infographics

Social Bookmarking

INBOUND MARKETING!(AKA all the “free” traffic sources)

Direct/Referring Links

Type-In Traffic

Email

Local Portals

Every One of These Marketing Tactics

Helps Every Other OneHelps Every Other One

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Parting Thoughts

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@SEOmomwww.seomoz.org/

[email protected]