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Presentation for staff on the results of the 2008 customer satisfaction survey.
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2008 Customer Service Survey Results
Did we make our customer service outcome?
• YES!• 246 surveys completed• 227 reported Excellent service• 18 reported Good service• 1 reported Fair service• 99.5% responded their service
was Excellent or Good
What kinds of programs are users interested in?
How do users hear about our library programs?
Who completed the survey?
Ethnicity
Age