Outsourcing, coming off

strong 2014, gets off to a

slow start in 1Q

18%1Q15 ACV

Americas ACV4th consecutive quarter with >$2B in ACV

10%1Q15 Contract volume 7%

Business Process Outsourcing2nd consecutive strong quarter counters previous weakness

10%

Asia-Pac

EMEA

AmericasEnergy, Healthcare & Pharma

Fin Serv &Retail

Fin Serv &Energy

industry growthglobal

1Q15 Broader MarketContract Award Trend

$2.1B 27%up

Americas ACV up 10%

1Q15 Domain Growth Leader

1Q15 Regional Growth Leader143 contracts signed

The ISG Outsourcing Index provides a quarterly review of the latest sourcing industry data and trends for clients, service providers, analysts and the media.

For more than a decade, it has been the authoritative source for marketplace intelligence related to outsourcing transaction structures and terms, industry adoption, geographic prevalence and service provider performance.

$1.5B*

13%ACV topsBPO up

*2nd straight quarter

1Q15 one of the slowest first quarters since 2005,

but in line with ISG expectations

Firm anticipated slowdown after strong finish to 2014

and tough comparison with vigorous 1Q14

Get ready for explosion of new technologies

and delivery models; falling prices ahead

Smaller deals (<$30M) �at vs. 1Q14; Larger deals (>$30M) down 25%

To view the full ISG Outsourcing Index results, click here.

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