ISG Outsourcing Index®:

Value of smaller deals 40%, to $4.1B

1Q16 ACV 20%, to $6.1B

32%, to second-best mark everDeal volume Industry off to fast start; double-digit growth in 1Q

powered by smaller deals, contract restructurings

Value of restructured contracts 48%, to $2.8B, on record volume

Asia-Pac

EMEA

Americas

global

1Q16 Broader MarketContract Volume Trends

11%78%51%4%

Americas ACV

1Q16 Regional Growth Leader

1Q16 Domain Growth Leader

Contract volume

49%The ISG Outsourcing Index® provides a quarterly review of the latest sourcing industry data and trends for clients, service providers, analysts and the media.

For more than a decade, it has been the authoritative source for marketplace intelligence related to outsourcing transaction structures and terms, industry adoption, geographic prevalence and service provider performance.

New scope Restructured ITO BPO

Financial Services, Healthcare & Pharma, CPG, Retail

Manufacturing, Business Services

Manufacturing, Telecom

The value and volume of outsourcing contracts

worldwide grew by double digits

in the first quarter, fueled by a surge in

smaller deals and a record number

of contract restructurings.

24%ITO ACV

to $4.2B

To view the full ISG Outsourcing Index® results, click here.

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30%, to $2.8B

Growth fueled by traditional ITO, shift to cloud and digital solutions