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Kim England Head of Internal Communit & Collaboration @miss_england_19 Diary of a community manager, then, now and in the future.

14 Kim England - Community management - Intranet Now

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Page 1: 14 Kim England - Community management - Intranet Now

Kim England   Head of Internal Community & Collaboration

@miss_england_19

Diary of a community manager, then, now and in the future.

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70+ countries

40,000+ employees

60 languages A bit about Pearson…

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Taken from http://www.thefutureorganization.com/enterprise-20-community-manager/

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In the beginning you need to…

Learn your platform

Engage the business

Build use cases

Set up your general support & help model

Build your advocate group

Manage the community

Network

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Here and now…

Keep doing what you were doing plus…

Pruning and reviewing

Measurement

Upgrades and research

Re-launch & refresh

Community best practice

Additional communities

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The Future…

Keep doing what you were doing plus…

New features and functionality

Remind and refresh

Advanced user training

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Advocate Programme

Be clear about your objectives

Don’t be afraid to let people go

Pick wisely

Look after your advocates and they will look after you!

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Gamification

Link it to your strategic objectives

Have missions to support your community goals

Use it to engage colleagues in the drier less engaging activities

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Questions?