13-14 AIESEC Singapore NST Application Round 2

AIESEC Singapore !!

National Support Team Application !2013 - 2014!

Foreword!!Welcome to AIESEC Singapore’s NST application package! We are excited at the possibility of working with you to develop and enhance the AIESEC experience that we deliver to our various stakeholders for 13-14. !!While NST positions have traditionally been a platform for senior members to continue contributing to the organization and develop themselves further in a specific functional area, it is our team’s stand for the 13-14’s NST experience to be more than ever. !!We envision a more structured engagement points and responsibilities for every NST position created. Besides undertaking a functional role, NST members can expect to participate in group and national level activities or event in order to broaden their learning points. Through these engagement points, NST members can also expect to forge a more collaborative connection between the MC and LC entities.!!In the following pages, you will find more details on how the above will look like for you. But it is also our hope that you start asking yourself the following as you decide on your choices - “Why not?” and “How can I make this work for me?”.!!With that we wish you all the best with your application! !!“Team Singapore: Together, more than ever”!!With best regards,!Member Committee of AIESEC Singapore 13-14!

Structure of AIESEC Singapore NST 13-14!!!!!!!!!!!!!!!!!!!!!

MCP

Finance

Financial Controller

Financial Opera/ons Analyst

Fund Manager

Youth Marke2ng

Online Marke/ng Manager

Graphic Design Manager

Youth Engagement

Expansion Sales Manager

GCDPo

CRM Manager

Int. Rela2ons Manager (CEE) Int. Rela2ons Manager (AP)

Int. Rela2ons Manager (Africa)

Showcasing Impact Manager

Talent Mngt

LEAD Implementer

Learning and Training Partner

Int Comm Manager

GIPi

Business Rela/ons

Coordinator

Business Marke/ng Coordinator

Application Details!!Who?!Open to AIESEC Singapore members only !(except for Online Marketing Manager & Graphic Design Manager positions)!!How?!To apply for NST role, simply do the following –!1.  Read this application package!2.  Contact the relevant MC VP responsible should

you have further questions on the interested positions!

3.  Apply for the relevant positions that you are interested in through the Application Form below!

4.  Wait for the MC VP responsible to contact you further for interview upon successful shortlisting!

!!!!

!!What?!As a prospective NST, you can look forward to the following –!!!!!!!!!

Individual Engagement

•  Regular coaching with MC VP

•  Mid term and year end review/feedback

Group Engagement

•  Combined training •  Induc=on camp •  Par=cipa=on in relevant

OC/taskforce with LC members

Na2onal Engagement

•  Involvement in conferences (specialized track) – as par=cipant/co-‐facis

•  Networking with the external stakeholders (ie, interns, alumni, corporates)

•  Specialized training (internal or external) where applicable

NST Application Form!

Application Details!!When?!Key dates to watch out are as follow –!!!!!!!!!!!!!!!!!!!

July

•  2/7/2013: Round 1 applica=on released! •  2/7/2013 – 22/7/2013: Applica=on for

NST through Google form •  9/7/2013: Round 2 applica=on released!

*interviews are conducted on a rolling basis (as and when we receive quality applica8ons)

August

•  3/7/2013: NST Induc=on Camp (3-‐7pm)!

*NST Induc8on Camp is geared at bringing all NSTs together for a shared purpose and

understanding of the term ahead)

September

•  14/9/2013: Jumpstart Conference! December •  13/12/2013 – 17/12/2013: NLDC

Conference!

*NSTs are expected to aBend these conferences (either as delegates, co-‐faci)

October & March

•  Mid-‐term and end-‐term review/feedback between MC VP and NST

*Some NST posi8ons may be reviewed and added in subsequent months

!

National Support Team Application !Job Descriptions (2013 – 2014)!

Financial Controller!!Role Description!The Financial Controller will be responsible in supporting the MC VP Finance in optimizing the financial processes of each LCs after the recent finance decentralization initiative in 12-13. !!Duration: July 2013 – March 2014 !Reportis to: Isa (MC VP Finance)!!Areas of Responsibility!1.  Conduct quarterly audits with LCs to ensure proper

financial administrative procedures are adhered to!2.  Develop sustainability framework for LC’s finance

management and internal control!3.  Develop robust MC - LC finance processes and

internal controls to improve LC financial managements!

4.  Co-develop compendium for new financial model with MC VP Finance!

!Major Stakeholders!Internal: MC VP Finance, LCPs, LC VP Finance!External: Auditor, Board of Advisor, Registrar of Societies!!

!!Key Performing Indicators!1.  AIESEC Singapore meets RoS’s standards (financial

aspect)!2.  LCs meeting financial guideline as outlined in

compendium and constitution (no. of financial breaches)!

3.  Timely audits to be conducted!

Key Learning!1.  Practical application of financial management skills

(ie, internal audit, financial planning, etc)!2.  First hand exposure to financial change management!3.  Project management !

Expectations!1.  10 hours weekly (bi-weekly meeting)!2.  Participation in financial trainings and relevant

taskforce created pertaining to scope of responsibilities!

3.  Accounting/audit/finance background is preferred !!!

Financial Operations Analyst!!Role Description!The Financial Operations Analyst will be responsible in supporting the MC VP Finance in areas of financial administration and management.!!Duration: July 2013 – June 2014 !Reports to: Isa (MC VP Finance)!!Areas of Responsibility!1.  Document financial transactions through the

Xero system.!2.  Reconcile financial discrepancies by collecting

and analyzing account information.!3.  Prepare quarterly reporting of AIESEC

Singapore’s financials!4.  Prepare regular disbursements of finances to

relevant stakeholders!

Major Stakeholders!Internal: MC VP Finance, LCPs, LC VP Finance, members!External: Auditor, Board of Advisor, Vendors!!

!!Key Performing Indicators!1.  Accurate entries and management of Xero!2.  Timely financial reporting and disbursement!

Key Learning!1.  Practical application of financial management skills

(ie, financial tracking, reporting, etc)!2.  Awareness of the organization’s financial

transactions!3.  Stakeholder reporting!

Expectations!1.  10 hours weekly (bi-weekly meeting)!2.  Participation in the relevant financial trainings

pertaining to scope of responsibilities!3.  Accounting/finance background is preferred !!

Fund Manager !!Role Description!The Fund Manager will be responsible in supporting the MC VP Finance to manage the available funds for the purpose of scale management and program enhancement.!!Duration: July 2013 – March 2014 !Reports to: Isa (MC VP Finance)!!Areas of Responsibility!1.  Develop framework, assess application, track

and manage Leadership Development Fund!2.  Develop framework, assess proposals and

manage Project-Initiative fund!3.  Develop framework, assess application, track

and mange bursaries!4.  Analyze investment possibilities and reserve

management!

!!Major Stakeholders!Internal: MC VP Finance, LCPs, LC VP Finance, members!External: AIESEC alumni, Board of Advisor!!Key Performing Indicators!1.  Effective utilization of funds and bursaries!2.  Percentage of strategic financial objectives achieved

through funds and bursaries !

Key Learning!1.  Practical application of fund management and

investment management!2.  Project management!

Expectations!1.  10 hours weekly (bi-weekly meeting)!2.  Past Team Leader or EB background is preferred !!

CRM Manager !!Role Description!The Customer Relation Manager will be responsible in supporting the MC VP GCDPo to manage and enhance the engagement and preparation for EPs.!!Duration: July 2013 – June 2014 !Reports to: Sarah (MC VP GCDPo)!!Areas of Responsibility!1.  Initiate EP engagement plan to coach and track

LC events for EPs !2.  Design agenda for national XPrep seminar with

support from MC VP GCDPo!3.  Lead a taskforce to create national EP guidance

booklet (major destination related information) !4.  Enhance EP communication plan during

realization stage!!Major Stakeholders!Internal: MC VP GCDPo, LC VP GCDPo, EPs!!!!

!!Key Performing Indicators!1.  EP’s overall satisfaction through NPS !2.  Quality of feedback received from XPrep !3.  No. of TMP/TLP after X!4.  No. of EP complaint and crises cases!

Key Learning!1.  Project management!2.  Customer relations management !3.  Coaching skills !

Expectations!1.  10 hours weekly !2.  Strong interest in managing and delivering GCDPo

experiences!3.  Delivery of GCDPo related functional training and

sessions!

International Relations Manager (CEE) !!Role Description!The International Relations Manager will be responsible in supporting the MC VP GCDPo to manage and grow AIESEC Singapore’s partnerships with AIESEC entities found in Central Eastern Europe (CEE).!!Duration: July 2013 – June 2014 !Reports to: Sarah (MC VP GCDPo)!!Areas of Responsibility!1.  Develop and manage medium-scale partnerships

(including quality control) with TN countries in CEE!

2.  Track CEE bound EPs for preparation and communication !

3.  Coach EP managers for CEE product knowledge and delivery !

4.  CEEDership management with CEE region!

Major Stakeholders!Internal: MC VP GCDPo, LC VP GCDPo, EPs, CEE entities!!

!!!Key Performing Indicators!1.  No. of partnerships build and managed !2.  No. of quality feedback of coaching done!3.  No. of EPs matched and realized with partnership

countries !4.  Improvement of NPS for EPs realized in CEE!

Key Learning!1.  International relations management !2.  Supply and demand management!3.  Project management !

Expectations!1.  10 hours weekly!2.  Strong interest in managing and delivering GCDPo

experiences!3.  Attend GCDPo related functional training and

meeting!

International Relations Manager (AP) !!Role Description!The International Relations Manager will be responsible in supporting the MC VP GCDPo to manage and grow AIESEC Singapore’s partnerships with AIESEC entities found in Asia Pacific (AP).!!Duration: July 2013 – June 2014 !Reports to: Sarah (MC VP GCDPo)!!Areas of Responsibility!1.  Develop and manage medium-scale partnerships

(including quality control) with TN countries in AP.!2.  Track AP bound EPs for preparation and

communication !3.  Coach EP managers for AP product knowledge

and delivery !4.  CEEDership management with AP region!

Major Stakeholders!Internal: MC VP GCDPo, LC VP GCDPo, EPs, AP entities!!!!

!Key Performing Indicators!1.  No. of partnerships build and managed !2.  No. of quality feedback of coaching done!3.  No. of EPs matched and realized with partnership

countries !4.  Improvement of NPS for EPs realized in AP!




meeting!

International Relations Manager (Africa) !!Role Description!The International Relations Manager will be responsible in supporting the MC VP GCDPo to manage and grow AIESEC Singapore’s partnerships with AIESEC entities found in Africa.!!Duration: July 2013 – June 2014 !Reports to: Sarah (MC VP GCDPo)!!Areas of Responsibility!1.  Develop and manage medium-scale partnerships

(including quality control) with TN countries in Africa!

2.  Track Africa bound EPs for preparation and communication !

3.  Coach EP managers for Africa product knowledge and delivery !

4.  CEEDership management with Africa region!

Major Stakeholders!Internal: MC VP GCDPo, LC VP GCDPo, EPs, AP entities!!

!!!Key Performing Indicators!1.  No. of partnerships build and managed !2.  No. of quality feedback of coaching done!3.  No. of EPs matched and realized with partnership

countries !4.  Improvement of NPS for EPs realized in Africa!




meeting!

Showcasing Impact Manager !!Role Description!The Showcasing Impact Manager will be responsible in supporting the MC VP GCDPo to showcase the impact of GCDP experiences as well as raising awareness and growth!!Duration: July 2013 – June 2014 !Reports to: Sarah (MC VP GCDPo)!!Areas of Responsibility!1.  Conduct market research of profiling GCDPo!2.  Develop national and local showcase projects

with Youth Marketing!3.  Coach and consult LC on the implementation of

such projects!

Major Stakeholders!Internal: MC VP GCDPo, LC VP GCDPo, Eps, other AIESEC entities!!!!!!

!!Key Performing Indicators!1.  Growth in awareness of GCDPo program !2.  No. of showcasing impact initiatives held!3.  No. of GCDPo applications that follow from such

initiatives held!

Key Learning!1.  Marketing and events management skills!2.  Project management !3.  Coaching skills !

Expectations!1.  10 hours weekly!2.  Past experience in design and events management is

preferred !3.  Past GCDPo experience as EP is preferred!4.  Attend GCDPo related functional training!

Online Marketing Manager !!Role Description!The Online Marketing Manager will be responsible in supporting the MC VP Youth Marketing to manage and enhance AIESEC Singapore’s online presence.!!Duration: July 2013 – June 2014 !Reports to: Nada (MC VP Youth Marketing)!!Areas of Responsibility!1.  Manage existing social media and website

content of AIESEC Singapore (ie,Facebook, Twitter, Youtube and LinkedIn)!

2.  Develop online promotion campaigns /creating quarterly content plan for social media, PPC campaigns, promotion through other fanpages, viral marketing, newsletters/!

3.  Develop a blog for AIESEC Singapore for the purpose of showcasing impact!

4.  Monitor social media trends, tools & applications through monthly reporting!

!

!Major Stakeholders!Internal: MC VP Youth Marketing, LC VP YM!External: Social media developer, designer!!!Key Performing Indicators!1.  Traffic generated to online platforms managed!2.  Percentage of growth in application for recruitment

through Online Recruitment System (ORS)!3.  Timely reporting of social media trends generated!

Key Learning!1.  Practical application of marketing and communication

skills!2.  Project management!3.  Management of online platforms!

Expectations!1.  10 hours weekly !2.  Strong interest in marketing/communication!3.  Prior experience in managing online social media (ie,

Facebook, Twitter, Youtube) is preferred !

Graphic Design Manager !!Role Description!The Graphic Design Manager will be responsible in supporting the MC VP Youth Marketing in managing the external branding of AIESEC to the youth market.!!Duration: July 2013 – June 2014 !Reports to: Nada (MC VP Youth Marketing)!!Areas of Responsibility!1.  Design the visual elements and create guidelines

to the Exlore brand (GCDP)!2.  Create marketing materials and templates for

Explore brand as well as for key events pertaining to the youth market!

3.  Provide advisory services to LCs on creation of marketing materials!

4.  Co-deliver education and trainings on design with MC VP YM!

!Major Stakeholders!Internal: MC VP Youth Marketing, LC VP YM, members!External: Schools, other student populations!!

!Key Performing Indicators!1.  No. of applications received based on marketing

materials created!2.  Quantity and quality of marketing materials created

for Explore brand (GCDP)!3.  No. of trainings delivered to LC!4.  No. of brand breaches on marketing guideline!

Key Learning!1.  Brand management!2.  Practical insights into applying design skills!3.  Marketing and communication skills!

Expectations!1.  10 hours weekly (busier during recruitment cycle)!2.  Strong interest in marketing/communication!3.  Prior experience in design skills (ie, Photoshop) is

preferred !4.  Compatible as a virtual NST role!

LEAD Implementer!!Role Description!The LEAD Implementer will be responsible in supporting the MC VP Talent Management to manage and enhance the existing LEAD program for the EB and Team Leaders.!!Duration: July 2013 – June 2014 !Reports to: Kar-Men (MC VP Talent Management)!!Areas of Responsibility!1.  Coordinate the implementation of existing LEAD

for EB with the LEAD partner!2.  Identify and develop key focus areas of

leadership development for leaders of AIESEC (TL, middle managers, OCP) besides that of EB!

3.  Pilot new LEAD implementation framework geared at the Team Leaders of AIESEC !

4.  Engage and grow new/existing LEAD partnerships!

!Major Stakeholders!Internal: MC VP Talent Management, LCPs, EBs, TLs!External: LEAD partners, training firms!!

!!Key Performing Indicators!1.  Quality of LEAD sessions conducted (feedback)!2.  Percentage of achievement of LEAD objectives set

out!3.  Continuity of LEAD partner(s) and its program!

Key Learning!1.  Practical insights into training and development!2.  Project management!3.  Stakeholder management!

Expectations!1.  10 hours weekly !2.  Strong interest in training and development!3.  Participation in trainings (where relevant to areas of

responsibilities)!4.  Prior experience in Talent Management or Team

Leader/EB background is preferred !

Learning and Training Partner!!Role Description!The Learning and Training Partner will be responsible in supporting the MC VP Talent Management to manage and enhance the internal learning processes of AIESEC Singapore.!!Duration: July 2013 – June 2014 !Reports to: Kar-Men (MC VP Talent Management)!!Areas of Responsibility!1.  Identify and develop key focus areas of training

for the programme managers – GCDP & GIP!2.  Pilot new LEAD implementation framework for

EPs and Sales Talent based on needs analysis!3.  Engage and develop learning partnerships with

other external organizations to support delivery of training!

!Major Stakeholders!Internal: MC VP Talent Management, LCPs, EBs, EPs!External: Learningpartners, training firms!!!

!Key Performing Indicators!1.  Quality of training sessions conducted (feedback)!2.  Percentage of achievement of training objectives set

out!3.  Program growth of GCDP & GIP that Is linked to

internal learning of the program managers!

Key Learning!1.  Practical insights into conducting training and

development!2.  Stakeholder management!3.  Partnership management!

Expectations!1.  10 hours weekly !2.  Strong interest in training and development!3.  Participation in trainings (where relevant to areas of

responsibilities)!4.  Prior experience in Talent Management or Team

Leader/EB background is preferred !

Internal Communication Manager!!Role Description!The Internal Communication Manager will be responsible in supporting the MC VP Talent Management to manage the internal communication of AIESEC Singapore. This will be crucial in educating and building the identity among members.!!Duration: July 2013 – June 2014 !Reports to: Kar-Men (MC VP Talent Management)!!Areas of Responsibility!1.  Manage the internal communication platform of

AIESEC Singapore (ie, newsletter, mailchimp, myaiesec.net, etc)!

2.  Liaise and engage the LCs to develop content for internal communication!

3.  Develop framework and channels for regular feedback loop within AIESEC Singapore!

4.  Provide regular reporting of internal communication trends (ie, average response rate, conversations generated, etc)!

!!

!Major Stakeholders!Internal: MC VP Talent Management, MCs, LCPs, EBs, members!!Key Performing Indicators!1.  Quantity of internal communication content generated!2.  Percentage of engagement with members through

internal communications platform (response rate, no. of feedbacks)!

Key Learning!1.  Practical insights into managing internal

communication channels and platform!2.  Communication strategy!3.  Stakeholder management!

Expectations!1.  5 hours weekly !2.  Interested in communication and internal branding!

Expansion Sales Manager!!Role Description!The Expansion Sales Manager will be responsible in supporting the MC VP Youth Engagement to support the sales and promotion of GCDPo towards university or umbrella bodies. The Expansion Sales Manager would also be responsible for the brand and promotional materials for such stakeholders. !!Duration: July 2013 – June 2014 !Reports to: Lee (MC VP Youth Engagement)!!Areas of Responsibility!1.  Contribute the creation of the national brand with

MC VP YE to universities and the youth umbrella organizations!

2.  Create marketing and promotional materials for the different stakeholders of YE!

3.  Support the training of LC’s YE teams in sales and product knowledge!

4.  Attend and support sales meetings/networking events that are relevant to YE’s efforts!

!

!Major Stakeholders!Internal: MC VP Youth Engagement, MCs, LC VPs YE, EBs, members!External: Universities, umbrella youth organizations!!Key Performing Indicators!1.  No. of program (MEP, GCDP) applications!2.  No. of partnership agreements made with universities/

umbrella organizations!3.  Percentage of target youth market reached!!Key Learning!1.  Practical insights into sales towards youth market/

organizations!2.  Marketing and design skills!3.  Stakeholder and account management!

Expectations!1.  10 hours weekly !2.  Interested in interacting and creating access points

for youths through AIESEC!3.  Attend the relevant functional training !

Business Relation (GIPi) Coordinator!!Role Description!The Business Relation (GIPi) Coordinator will be responsible in supporting the MC VP Business Relation GIPi to manage and enhance the delivery of GIPi to key stakeholders.!!Duration: July 2013 – Aug 2014 !Reports to: Rachel (MC VP Business Relations GIPi)!!Areas of Responsibility!1.  Manage national exchange partners accounts (ie,

UBS) in the matching and delivery of GIPi !2.  Pioneer customer and partner engagement

initiatives to support business marketing!3.  Develop existing partnerships to multiple

dimensions (eg: from exhange partner to exchange and learning partner) !

4.  Enhance GIPi product package to enrich its key value prepositions for its stakeholders!

5.  Engage relevant stakeholders of GIPi through events organized!

!!

!!Major Stakeholders!Internal: MC VP Business Relations, MCs, LC VPs, members!External: National partners, other corporates!!Key Performing Indicators!1.  Quantity of partnership delivery (Ie, NPS)!2.  No. of partnership evolution and growth!3.  No. of events organized and feedbacks gained from


Key Learning!1.  Networking with external and internal stakeholders

(ie, companies, interns)!2.  Partnership management and delivery!3.  Events management skills!!Expectations!1.  10 hours weekly !2.  Interested in partnership delivery !3.  Participation in the relevant trainings conducted!4.  Prior experience in Business Development, Sales,

ICX or OGX is preferred !

Business Marketing (GIPi) Coordinator!!Role Description!The Business Marketing (GIPi) Coordinator will be responsible in supporting the MC VP Business Relation GIPi to expand the market outreach of GIPi as a product.!!Duration: July 2013 – Aug 2014 !Reports to: Rachel (MC VP Business Relations GIPi)!!Areas of Responsibility!1.  Conduct market research of the supply and

demand of GIPi!2.  Develop focus marketing strategies through

marketing channels (virtual)!3.  Organize events that specifically targets the

outreach of corporates!4.  Manage national exchange partners accounts in

the matching and delivery of GIPi!!Major Stakeholders!Internal: MC VP Business Relations, MCs, LC VPs, members!External: National partners, other corporates!

!!!Key Performing Indicators!1.  No. of corporate markets outreach!2.  Quality of market research output generated !3.  Response and outreach of virtual marketing

channels!4.  No. of events organized and feedbacks gained from


Key Learning!1.  Networking with external stakeholders (ie,

companies)!2.  Partnership management and delivery!3.  Events management skills!!Expectations!1.  10 hours weekly !2.  Interested in partnership delivery !3.  Prior experience in Business Development, Sales,

ICX or Information Management is preferred!

Questions?!!

Please refer to the FAQ section of the wiki. You can also contact the MC VPs responsible if you have

specific questions on their NST positions.!!

For general enquiries about NST application, you can contact Kar-Men ([email protected])!!