Good Practice on AT in Employment Settings

Paul Day

Employers’ Forum on Disability

Prague

September 8 2011

Good Practice on AT in Employment SettingsEFD and BTAT

Employers’ Forum on Disability (EFD)330 organisationsHelping Business get it right for

Job applicantsEmployeesCustomers

Business Taskforce on Accessible Technology (BTAT)36 major corporatesMainstreaming accessible technology

Good Practice on AT in Employment SettingsEFD and BTAT

Business Taskforce on Accessible Technology (BTAT)CharterAccessibility Maturity ModelProcurement protocolWebsiteTraining and information

Good Practice on AT in Employment SettingsGetting the AT right

Getting the AT right – hot topics for employers

AT must work with our systemsImplications for procurement of new systems

Users have to access ATFixing problemsEmployee productivityCustomer Service

Good Practice on AT in Employment SettingsWhat AT is used?

What AT is used?

Hardware• Mouse• Keyboard• Magnifier

Software• Magnifier• Screenreader• Voice control

Good Practice on AT in Employment SettingsAT working with corporate systems

AT working with corporate systems – issues and good practice

Product testingProduct catalogueScripting/development

Good Practice on AT in Employment SettingsAccess to AT

Access to AT at work

Defined processUsers must know help is availableIdentify issueAssess needOrder solution (ideally from a catalogue of pre-approved products)Provide solution and training if needed

Good Practice on AT in Employment SettingsHow to deal with problems

How to deal with problems –

Helpdesk• Service Level Agreement for AT users• Training for helpdesk staff

Some AT products standard on every PCComplexity of ICT arrangements

e.g. outsourced services involving multiple companies

Migration and upgrades• AT must be part of the testing process

Good Practice on AT in Employment SettingsProcurement and development

Procurement and development – mainstreaming accessibility

Accessibility and AT part of procurement decisionsPartnership with suppliersUser testing including AT

Good Practice on AT in Employment SettingsOverall good practice

Overall good practice

MainstreamedIntegratedPart of procurement/developmentPart of normal business

Good Practice on AT in Employment SettingsHot topics for corporate users

Hot topics for corporate ATCompatibility and interoperability

Pre-testingEnterprise systems; scriptingDevelopment and procurement

Users Assessing needsProviding the technology; inclusion in corporate IT catalogueTraining

Speed of ChangeFixing problems

Recognise needs; process

What else?