things they don't teach you about Operations in your MBA

TEN0

ABOUT ME

AGENDA

AGENDA 19:00 Introduction 19:05 What is Operations? 19:15 The 10 “things” 20:15 Break 20:30 Group Exercise 21:15 Group Presentations 21:45 Q&A 22:00 Closing

WHAT IS OPERATIONS?

“We describe marketing as the management of demand... and operations

as the management of supply.” Curriculum from Hult

“We describe marketing as the management of demand... and operations

as the management of supply.”

Operations managers need to carefully manage and direct resources.... capital, labor, technology and information. This is done in multinational environments with increasing pressure for ‘more, better, faster’. Customer service, quality and use of appropriate technology are critical factors. Rapid and effective communications, including the internet, produce more options and choices than ever for the consumer.

MANAGE

RESOURCES

PROCESS CAPITAL

LABOUR TECHNOLOGY INFORMATION

CONSUMERS

…………OPERATIONS

Fill in the blanks above

ITOPERATIONS SALESOPERATIONS

FACTORYOPERATIONS PORTOPERATIONS

HROPERATIONS CAREOPERATIONS

THE

TEN THINGS

FUN

Little

EXPERIMENT

TEAM 1 CAN I PLEASE ASK YOU TO COME TO THE FRONT?

LET’S PLAY A GAME…

GET ALL THE

TO TEAM 1, WITHOUT THROWING THEM IN

30 SECONDS

DID ANYONE ASK THEMSELVES WHY?

DID ANYONE ASK THEMSELVES WHY?

FOCUS WAS ON WHAT AND HOW NOT ON WHY

START WITH WHY

FUN CURIOSITY SUPER STAR

PEOPLE SOCIAL TRUST

FACE 2 FACE NEVER ENDING

LOGICAL TOOLS

OPERATIONS C

AN BE ABOUT

BREAK

GROUP

EXERCISE

YOUTUBE VIDEO

FUN CURIOSITY SUPER STAR

PEOPLE SOCIAL TRUST

FACE 2 FACE NEVER ENDING

LOGICAL TOOLS

FUN CURIOSITY SUPER STAR

PEOPLE SOCIAL TRUST

FACE 2 FACE NEVER ENDING

LOGICAL TOOLS

APPLY 3 “THINGS” ON EMIRATES CATERING

YOU HAVE 40 MINUTES STARTING NOW

THREE GROUP PRESENTATIONs

SELECTED RANDOMLY

START

FEEDBACK

THREE GROUP PRESENTATIONs

SELECTED RANDOMLY

END

ANY QUESTIONS

SHUKRAN LinkedIn: ae.linkedin.com/in/elsheakh/