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HR is defined by both the strategic value it offers and the services it provides to the business. In order to highlight and reinforce the strategic value, the services offered must not only meet the needs of the organization, they must be provided efficiently. HR Shared Services is something that many large companies have struggled to implement. The following 10 best practices and benchmarks highlight how the best of the best approach HR Shared Services and how they have realized results.
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Edited by Harrison Cates Withers III
10 Best Practices and Benchmarks for HR Shared Services
10 Best Practices and Benchmarks for HR Shared Services eBook was edited by Harrison Cates Withers III Harrison is the Vice President at Media 1 and a principal business operations consultant. He has over 20 years of experience in the performance improvement space including managing learning and development activities on an international scale. Prior to Joining Media 1 he was the Director of Training and Technology at the Domino’s Pizza chain, giving him the unique perspective of both the business and advisor sides of the equation. He regularly writes on the intersection of people, process, and technology, including in-depth perspectives on metrics and measurement, use of social media in business, knowledge management, and the proliferation of mobile technology. Harrison has a particular passion and talent for challenging the way things have “always been” and seeking the unvarnished truth. Despite being an early adopter of new technology, Harrison is brutally honest with clients and their expectations regarding “flavor of the day” trends. He insists on clear measurements that are linked directly to metrics that align to business strategy, and driving behavior-based change to yield measurable financial results. With contributions from the Media 1 ROP consulting team: Scott Byers Jordan McClure L. Michael Wykes, Cover and information design by James Barnes Please share this eBook freely with leaders, innovators, and champions. Thank you! Media 1 are experts in Return On People, a powerful organizational performance methodology grounded in Human Capital Analytics. We apply ROP to increase long-term profit and fuel an empowered, agile, and sustainable work environment for all contributors. Our clients include senior executives from companies who have grown through merger and acquisition and emerging organizations seeking to implement leading people practices. Return On People will help you create an accountable measurement culture for a greater return on your investment in people.
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Copyright © 2014 Media 1. All Rights Reserved.
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HR is defined by both the strategic value it offers and the services it provides to the business. In order to highlight and reinforce the strategic value, the services offered must not only meet the needs of the organization, they must be provided efficiently. HR Shared Services is something that many large companies have struggled to implement. The following 10 best practices and benchmarks highlight how the best of the best approach HR Shared Services and how they have realized results.
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The HR Shared Services best practices model… • Achieves economies of scale • Enhances consistency and standardization
across the organization • Improves quality • Leverages technology investments • Manages labor costs
Source: Bersin & Associates The High-Impact HR Organization
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10 Best Practices and Benchmarks for HR Shared Services
Companies that adopt an HR Shared Services model reduce process costs by as much as 80%. 60% of these companies report process savings of 21%–80%.
Source: The Hacket Group via Business Week Research Services The New Era for Shared Services
10 Best Practices and Benchmarks for HR Shared Services
10 Best Practices and Benchmarks for HR Shared Services
Source: Media 1 2012 Fortune 50 Companies Operating with HR Shared Services
10 Best Practices and Benchmarks for HR Shared Services
Source: SSON Big Data and Shared Services
Companies with multi-function global business service organizations vs. single-function Shared Services.
Source: SSON Big Data and Shared Services
10 Best Practices and Benchmarks for HR Shared Services
Source: SSON Big Data and Shared Services
Top performers’ activity inside global business Shared Service organizations
10 Best Practices and Benchmarks for HR Shared Services
Finance Procurement
“World-class organizations spent 13% less on human resources costs per employee than their peer groups in 2006.”
The Hacket Group via Business Week Research Services: The New Era for HR Shared Services
10 Best Practices and Benchmarks for HR Shared Services
10 Best Practices and Benchmarks for HR Shared Services
Aberdeen Group: Building the Case for HR Shared Services
Institute of Management Accountants: Implementing Shared Services Centers
10 Best Practices and Benchmarks for HR Shared Services
The quality of the workforce ultimately determines Shared Services success.
Accenture: Achieving high performance through Shared Services Lessons from the masters
10 Best Practices and Benchmarks for HR Shared Services
Media 1 are experts in Return On People, a powerful organizational performance methodology grounded in Human Capital Analytics. We apply ROP to increase long-term profit and fuel an empowered, agile, and sustainable work environment for all contributors. Our clients include senior executives from companies who have grown through merger and acquisition and emerging organizations seeking to implement leading people practices. Return On People will help you create an accountable measurement culture for a greater return on your investment in people. Learn more at ROIPeople.com.
www.media1.us
10 Best Practices and Benchmarks for HR Shared Services
