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This an early presentation prepared jointly by the Global Institute of Logistics and Germanischer LLoyd in early 2007 for the Hamburg Committee*, on the structure of the Container Terminal Quality Indicator (CTQI)
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CTQI Hamburg Committee 6th/7th Sept 2007 No. 1
CTQI Container TerminalQuality Indicator
2007-09-06/07
The concept of the CTQI Container Terminal Quality Indicator standard
CTQI – 2nd Hamburg Commitee Meeting
CTQI Hamburg Committee 6th/7th Sept 2007 No. 3
Background …
Industry players like
- shippers- carriers- terminal operators- port authorities
are seeking for a reliable standard for measuring
Container Terminal Efficiency and Performance
CTQI Hamburg Committee 6th/7th Sept 2007 No. 4
Proposed Structure of the CTQI standard
Basic quality management system
+ Key Performance Indicators (KPIs)
+ Evaluation of by Master Tables
+ Benchmarking
CTQI Hamburg Committee 6th/7th Sept 2007 No. 5
Development carried out by GL and Industry partners …
GL provides know-how on • the development of standards• the application of quality management systems• Container shipping
Industry Partners provide know-how on• Industry specific best practices and standards
CTQI Hamburg Committee 6th/7th Sept 2007 No. 6
Container Terminal Quality Indicator (benchmarking)
Container Terminal QualityConformance (check)
Container Terminal Quality Management System
KPIs
CTQI points
other Indicators
CTQI Hamburg Committee 6th/7th Sept 2007 No. 7
The Three Components of the CTQI Standard
• Conformance Requirements• basic management system requirements
• Key Performance Indicator (KPIs)• see presentation of Gustaaf De Monie
• Container Terminal Quality INDICATORS• Evaluation of KPIs• Terminal Infrastructure and Organization• External Factors and Hinterland Connectivity
CTQI Hamburg Committee 6th/7th Sept 2007 No. 8
Conformance Check / Requirements (1)
• Policy
• Implementation of Mandatory Practices• e.g. communication procedure with ships and inland transport
modes
• Performance of relevant Training• identify relevant personnel• identify applicable training needs for each relevant personnel
CTQI Hamburg Committee 6th/7th Sept 2007 No. 9
Conformance Check / Requirements (2)
• Appointment of CTQI Manager
• Determine further responsibilities and authorities
• Subcontractors and Suppliers• definition of requirements and it’s communication to
subcontractors and suppliers• supervision of performance and evaluation of subcontractors
and suppliers
CTQI Hamburg Committee 6th/7th Sept 2007 No. 10
Conformance Check / Requirements (3)
• Claims, Nonconformities, Failures and Customer Complaints• shall be recorded and analyzed• identification and implementation of
• corrective action and• preventive action
• Document Control / Records• CTQI management manual• Revision control / obsolete documents / Record keeping
CTQI Hamburg Committee 6th/7th Sept 2007 No. 11
Conformance Check / Requirements (4)• Internal Audits
• at least annually , recorded• input to management review
• Management Review• at least annually , after internal audit , prior external audit
• External Audits• annually by Germanischer Lloyd Certification• related always to a calendar year performance
(1st January to 31 December)• audit / certification possible throughout the following calendar year
CTQI Hamburg Committee 6th/7th Sept 2007 No. 12
The Three Components of the CTQI Standard
• Conformance Requirements• basic management system requirements
• Key Performance Indicator (KPIs)• see presentation of Gustaaf De Monie
• Container Terminal Quality INDICATORS• Evaluation of KPIs• Terminal Infrastructure and Organization• External Factors and Hinterland Connectivity
CTQI Hamburg Committee 6th/7th Sept 2007 No. 13
Set of Key Performance Indicators
• Generic Indicators• Absolute figures as basic input (e.g. Container Moves)• Quay Productivity• Terminal and Storage Area Productivity
• KPIs measuring operational effectiveness and efficiency
• KPIs measuring service quality for user
CTQI Hamburg Committee 6th/7th Sept 2007 No. 14
KPIs measuring operational effectiveness and efficiency
• Ship Productivity
• Gross Crane Productivity
• Berth Occupancy
• Berth Working Index
CTQI Hamburg Committee 6th/7th Sept 2007 No. 15
KPIs measuring service quality for user• Average Ship Turnaround time at Terminal
• Ship Service Quality Index
• Road Service Quality Index
• Rail Service Quality Index
• Average barge waiting time
• Barge Service Quality Index
CTQI Hamburg Committee 6th/7th Sept 2007 No. 16
The Three Components of the CTQI Standard
• Conformance Requirements• basic management system requirements
• Key Performance Indicator (KPIs)• see presentation of Gustaaf De Monie
• Container Terminal Quality INDICATORS• Evaluation of KPIs• Terminal Infrastructure and Organization• External Factors and Hinterland Connectivity
CTQI Hamburg Committee 6th/7th Sept 2007 No. 17
Container Terminal Quality INDICATORS
• Evaluation by CTQI Points using Master Tables for: • Performance (KPIs)• Terminal Infrastructure and
Organization• External Factors and Hinterland
Connectivity
Guidance for correct use and completion of this master table, see
Points Explanatory Note Commentsmax.Points
Pointsawarded
A.
A.1
-Yes, vessels berthing is guaranteed when ship arrives within prebooked time period
10
- No, ships are berthed "first there, first in" 0
A.2
A.3
A.4
A.5
S (subtotal) A 10
B. Handling equipment
B.1
< 0,5 cranes per 100 m quay length 0
>= 0,5 and < 1,0 cranes per 100 m quay length 5
>= 1,0 and < 1,5 cranes per 100 m quay length 7
> 1,5 cranes per 100 m quay length 10
B.2
- No 5
- Yes 0
B.3
B.4
B.4
S (subtotal) B 5
C. Performance Analysis
C.1
< 10 moves per hour and crane 0
>= 10 and < 15 moves per hour and crane 2
>= 15 and < 20 moves per hour and crane 4
>= 20 and < 25 moves per hour and crane 6
>= 25 and < 30 moves per hour and crane 8
>= 30 and < 35 moves per hour and crane 10
>= 35 moves per hour and crane 12
C.2
>= 0% and < 50% 10
>= 50% and < 60% 8
>= 60% and < 70% 6
>= 70% and < 80% 4
>= 80% and < 90% 2
>= 90% 0
C.3
>= 0% and < 50% 10
>= 50% and < 60% 8
>= 60% and < 70% 6
>= 70% and < 80% 4
>= 80% and < 90% 2
>= 90% 0
C.4
C.5
S (subtotal) C 32
S (total) A+B+C 47
10
Tidal restrictions
Demand-Availability (DA)
Berth Occupancy (BO)
Berth Occupancy (BO) was
10
Ship-Turnaround-Time (STT)
Ship-turnaround-time (STT) was
Demand-Availability (DA) of container cranes was
Container Crane Utilization (CCU)
Container Crane Utilization (CCU) was
10
Container crane maintenance
12
Crane Driver Training
Container crane age???
Technical breakdowns may increase with the age of the equipment
Container Crane Productivity (CCP) was
CTQI Description
Organization
Ship Planning
In order to avoid wrong positioning of containers it is recommended to control correct positioning
5
Container crane beam???
Container Terminal Quality Indicator (CTQI) for Sea-Side
Container Crane Control
Higher number of container cranes enables simultanuous operation of several cranes per ship
10
Does the automation system of container cranes allow to drop or pick up containers at stow positions other than specified by stow plan?
Container Crane Productivity (CCP)
Is there a ship-planning system installed that offers slots for the arrival of pre-booked vessels?
How many Container Cranes per 100 m quay length are available?
Software
Container Crane Density
CTQI Hamburg Committee 6th/7th Sept 2007 No. 18
CTQI Master Tables for Evaluation of KPIs
• maximum points available for performance (KPI) evaluation are
S (total) A+B 100
A.5
- >= 0 moves/h and < 15 moves/h 0
- >= 15 moves/h and < 20 moves/h 2
- >= 20 moves/h and < 25 moves/h 4
- >= 30 moves/h and < 30 moves/h 6
- >= 30 moves/h 10
Gross crane productivity (GCP according to section ??? of the CTQI standard) is
10
Gross crane productivityA.5 Gross crane productivity
- >= 0 moves/h and < 15 moves/h 0
- >= 15 moves/h and < 20 moves/h 2
- >= 20 moves/h and < 25 moves/h 4
- >= 30 moves/h and < 30 moves/h 6
- >= 30 moves/h 10
Gross crane productivity (GCP according to section ??? of the CTQI standard) is
CTQI Hamburg Committee 6th/7th Sept 2007 No. 19
Terminal Infrastructure and Organization• Terminal Infrastructure
• Storage Area Design• Container Transport on
Terminal• Seaside Infrastructure• Gate Handling• Rail Handling• Services at Terminal• Communication
CTQI Hamburg Committee 6th/7th Sept 2007 No. 20
Terminal Infrastructure and Organization• Organization
• Work Organization• Training• Failure Response• Handling of Reefer Containers• Handling of IMDG Cargo• Planning
CTQI Hamburg Committee 6th/7th Sept 2007 No. 21
Points Explanatory Note Commentsmax.Points
Pointsawarded
A.
A.1
- Reachstaker or forklift operation only 0
- Van carrier operation 5
- Rubber Tired Gantry Crane (RTG) operation 7
- Rail Mounted Gantry Cran (RMG) operation; manual operated 9
- Rail Mounted Gantry Cran (RMG) operation; automatically operated 10
In which way the containers in the storage area are handled?
10
CTQI Description
Van carrier operation requires space between container rows thus resulting in less efficient yard usage; RTG operation is less accurate and slower than RMG operation; automatic RMG operation is more reliable than manual operation
Infrastructure
Storage area design
CTQI Master Tables for terminal infrastructure and organization
A.1 Storage area design
- Reachstaker or forklift operation only 0
- Van carrier operation 5
- Rubber Tired Gantry Crane (RTG) operation 7
- Rail Mounted Gantry Cran (RMG) operation; manual operated 9
- Rail Mounted Gantry Cran (RMG) operation; automatically operated 10
In which way the containers in the storage area are handled?
Explanatory Note Commentsmax.Points
10
Van carrier operation requires space between container rows thus resulting in less efficient yard usage; RTG operation is less accurate and slower than RMG operation; automatic RMG operation is more reliable than manual operation
• maximum points available for infrastructure and organization is
S (total) A+B 100
CTQI Hamburg Committee 6th/7th Sept 2007 No. 22
External Factors and Hinterland Connectivity
• mainly beyond the direct influence of the Terminal
• this part may be used to explain certain factors to other interested parties (e.g. governmental authorities or other stakeholder of supply chain)
CTQI Hamburg Committee 6th/7th Sept 2007 No. 23
External Factors and Hinterland Connectivity• Intermodal Connectivity
• Hinterland Redundancy
• Distance to Motorway
• Road Traffic Restrictions
• Terminal Operation Restrictions
• Tidal Restrictions
maximum points available for
external factors and hinterland connectivity
S (total) A+B 100
CTQI Hamburg Committee 6th/7th Sept 2007 No. 24
Container Terminal Quality Indicator
(benchmarking)
CTQI- benchmark
CTQICertificate2006 Total Sea-Side Container Handling 1,543,245 TEU Quality:• KPIs 70• Term Infrastr 85• External factors 68
Container Terminal Quality
Conformance (check)
Container Terminal Quality Management System
KPIs
CTQI points
other Indicators
CTQI Hamburg Committee 6th/7th Sept 2007 No. 25
C E R T I F I C A T E The Germanischer Lloyd Certification GmbH, 20459 Hamburg, herewith certifies that the company
New World Container Terminal Ltd. 4711 Ocean Quay Harbourtown CF8765
has established and maintains a Container Terminal Quality Management System.
The performance data for the period
from 1st January 2006 to 31st December 2006
is certified to be collected according to the CTQI standard and CTQI points are awarded as stated:
Container Handlings 1,158,475 unit moves
Key Performance Indicators 87 / 100 Points
Terminal infrastructure and organisation 78 / 100 Points
External factors and hinterland connectivity 67 / 100 Points Germanischer Lloyd Certification GmbH has audited the company. Evidence was provided that the Container Terminal Quality Management System fulfills the requirements of the
CTQI Standard The validity of this certificate is subject to the company applying and maintaining its Container Terminal Quality Management System in accordance with the standard indicated.
The certificate is valid until 18th September 2008
Hamburg, 19th September 2007 Certificate No. CT-0001 HH - Sample
(signature cert. body)
(signature cert. body)
The Certificate
Container Handlings 1,158,475 unit moves
Key Performance Indicators 87 / 100 Points
Terminal infrastructure and organisation 78 / 100 Points
External factors and hinterland connectivity 67 / 100 Points
ANNEX
New World Container Terminal Ltd.
No of vessel calls xxx vessels
Traffic xxx containers
Thoughput1 xxx TEU
Container Handlings xxx moves
Quay Productivity xxx moves/m
Average peak quay productivity xxx moves/m
Dwell Time (overall) xxx days
Dwell Time empty xxx days
Dwell Time full xxx days
Terminal area productivity xxx TEU/m²
Storage area productivity xxx TEU/m²
Ship productivity xxx moves/hour
Gross crane productivity xxx moves/hour/crane
Berth occupancy xxx %
Average peak berth occupancy xxx %
Berth working index xxx %
Average ship turn around time xxx h
Ship service quality index xxx %
Road vehicle service quality index xxx %
Train service quality index xxx %
Average barge waiting time xxx h
Barge service quality index xxx %
…
…
1: Throughtput figures are subject to national statistical regulations and are included into this annex for infomation only
Yearly Performance Indicators
2006 Container Terminal Performance Measures
CTQI Hamburg Committee 6th/7th Sept 2007 No. 26
Feedback on Shipper Questionnaire• Distribution of questionnaires to shippers
through the European Shippers’ Council
• 21 repliesamong others:•IKEA•Tetrapack•Nestle•Heinz•SKF Logistic•Stora Enso•…
CTQI Hamburg Committee 6th/7th Sept 2007 No. 49
Evaluation of Questionnaires to Shippers0 10 20 30 40 50 60 70 80
Customs Efficiency
% of Vessels Departing on Time as per ETD
Availability of Empty Containers at The Port or Inland Depots
Choice of Carriers
Required time for Customs Clearance (Export and Import)
Frequency of Weekly Sailings
Integrated Logistics and Port / Terminal Services with Guaranteed on Time Deliveries
Integration of Customs Clearance System with Port / Terminal
Frequency of Intermodal Services
Choices of Intermodal Services (i.e. Truck, Rail and Barge)
Management Information Systems for Customs Status Tracking
24 Hrs Terminal Gate Service
Terminal Gate Truck Turn Around Time
Terminal Container Status Tracking Electronic Platform
Pre-booking / appointment system for truck deliveries
Average Vessels Turn Around Time
Port / Terminal Customer Service Center Hotline for Shippers / 3PLs
Port / Terminal Regular Communication Meetings with Hinterland Service Providers (i.e. TruckingCompanies, Rail, Inland Depots, Barges, etc.)
Choice of Global 3PLs Services Near The Port
Regular Terminal Communication Meetings with Government Administration Offices (i.e. Road TrafficPlanning, Customs, Quarantine, etc.)
Warehouse Availability and Total Capacity in sq.m / sq.ft at The Port / Terminal Premises
CFS and Commissioning VAS Capabilities Near Port of Origin or Port of Destination
no. of points
CTQI Hamburg Committee 6th/7th Sept 2007 No. 50
Choice of Carriers
Frequency of Weekly Sailings
% of Vessels Departing on Time as per ETD
Average Vessels Turn Around Time
Choices of Intermodal Services (i.e. Truck, Rail and Barge)
Frequency of Intermodal Services
Integrated Logistics and Port / Terminal Services with Guaranteed on Time Deliveries
Pre-booking / appointment system for truck deliveries
Terminal Gate Truck Turn Around Time
24 Hrs Terminal Gate Service
Customs Efficiency
Required time for Customs Clearance (Export and Import)
Integration of Customs Clearance System with Port / Terminal
Management Information Systems for Customs Status Tracking
Regular Terminal Communication Meetings with Government Administration Offices (i.e. Road Traffic Planning, Customs, Quarantine, etc.)
Port / Terminal Customer Service Center Hotline for Shippers / 3PLs
Terminal Container Status Tracking Electronic Platform
Availability of Empty Containers at The Port or Inland Depots
Choice of Global 3PLs Services Near The Port
Warehouse Availability and Total Capacity in sq.m / sq.ft at The Port / Terminal Premises
CFS and Commissioning VAS Capabilities Near Port of Origin or Port of Destination
Port / Terminal Regular Communication Meetings with Hinterland Service Providers (i.e. Trucking Companies, Rail, Inland Depots, Barges, etc.)
Item Where has this item been incorporated in CTQI
N/A
KPI Number of Vessel Calls
KPI Ship Service Quality Index
KPIAverage Ship Turnaround Time
INDICATOR: Hinterland Connectivity Intermodal Connectivity
INDICATOR: Hinterland Connectivity Intermodal Connectivity
INDICATOR: Terminal InfrastructureServices at Terminal
INDICATOR: Terminal InfrastructureGate Handling
KPIRoad Vehicle Service Quality Index
INDICATOR: Terminal InfrastructureGate Handling
INDICATOR: Terminal InfrastructureServices at Terminal
INDICATOR: Terminal InfrastructureServices at Terminal
INDICATOR: Terminal InfrastructureServices at Terminal
INDICATOR: Terminal InfrastructureCommunication
INDICATOR: Terminal OrganizationPlanning
INDICATOR: Terminal InfrastructureCommunication
INDICATOR: Terminal InfrastructureCommunication
INDICATOR: Terminal OrganizationPlanning
INDICATOR: Terminal InfrastructureServices at Terminal
not taken into account as being less important to Shippers
not taken into account as being less important to Shippers
not taken into account as being less important to Shippers
How the reply was incorporated in CTQI
CTQI Hamburg Committee 6th/7th Sept 2007 No. 51
CTQI Hamburg Committee 6th/7th Sept 2007 No. 52
Questions to the Shippers:
• Do you agree with the CTQI concept?
• Do you consider any important item missing?
YES or NO
CTQI Hamburg Committee 6th/7th Sept 2007 No. 54
Thank you very much for your attention!