SEC-CD CARDINAL CONTEXTUAL APPLICATION FOR DELIVERY EFFICIENCY

PRESENTED AT THE COCA COLA SYDNEY FIREHOSE EVENT

23-NOVEMBER-2013

THE TEAM

Commercial & Business Domain Expertise – Supply

Chain, Retail, Financial Services

Technology & SAP HANA Expertise – Supply Chain and

Retail

Data Management Expertise – Financial

Services & Customer

Engagement

INTRODUCING CARDINAL

CARDINAL IS AN APPLICATION THAT RESIDES IN SMARTPHONES OR TABLETS PROVIDED TO DELIVERY TRUCK DRIVERS.

IT DISPLAYS ON-SCREEN AND VIA VOICE PROMPTS, HELPFUL INFORMATION ABOUT THE NEXT DELIVERY AND CUSTOMER ON A ROUTE (SHIPMENT)

IT FACILITATES CAPTURE OF ADDITIONAL CUSTOMER SIDE INFORMATION AT POINT OF DELIVERY

A REAL TIME DATA DRIVEN DELIVERY ASSIST TOOL

FEATURES – NEXT DELIVERY INFO

1) Mega Shipment / Route and Delivery info downloaded into smartphone or tablet

2) Entire route and delivery sequence displayed on map

3) Time to Destination, local weather and traffic updates provided in real time

4) Dynamic Resequencing – automatic travel time optimisation

5) Best Proximity Parking suggestions

6) Shopfront image & customer credit rating display

FEATURES – CUSTOMER CENTRIC

1) Capture Store Front Image

2) Capture payment cards (credit or debit cards) info – via PCI compliant, mag stripe and contactless card reader attachment.

3) Order update – upsell with excess stock

CARDINAL ECOSYSTEM

Route & Location InfoStore Front ImageCustomer Credit Approval

IN MEMORY DATABASE (REAL TIME CAPABILITY)

CONTACT CENTREDELIVERY DRIVER

CUSTOMER

Incoming delivery alert via IVR – dynamic time estimate

Payment card info captureDelivery acknowledgementOrder quantity updateOther order information

Exceptional Requirements

BUSINESS BENEFITS

• FLEXIBILITY IN MEGA SHIPMENT (ROUTE) ALLOCATION TO DRIVER = IMPROVED PEAK PERIOD FLEET UTILISATION

• REAL TIME CONTEXTUAL INFORMATION TO ASSIST DRIVER – LESS STRESS, INCREASED PRODUCTIVITY

• DELIVERY EFFICIENCY = SAVINGS = BETTER FLEET UTILISATION

• CUSTOMER SATISFACTION = INCREASED UPSELL & REVENUE

• LOWER CONTACT CENTRE COSTS $$

QUESTIONS

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