Richards Body Shop motto is to guarantee every person who comes in contact with

Richard’s Body Shop has the “Richard’s Experience”. This has been our motto

since we first opened our doors. Now with two locations and over 25 years later we

still have the same approach to our business. It is our commitment to our customers

to insure that they are not only completely satisfied but we insure that they have a

stress free experience. Our customer service representatives walk all of our

customers through all the aspects of the claim process. Our trained and

professional staff is always willing and ready to answer all questions related to the

insurance claim and repairs. We pride ourselves in always having up the minute

knowledge in the most current, state of the art, and innovative repair process in the

industry. Because we strive for this excellence we always are looking for ways to

improve our shop and ourselves.

1. Demonstrated business growth 20% per year consistently for 3 years

2. Two locations for customer convenience

3. Team of 6 customer service representative on staff

4. Free vehicle pick up and delivery

5. Lifetime guarantee on all repairs

6. Pledge date system to guarantee on time completion dates for repairs

7. Computerized network to directly link digitally with insurance and fleet repairs

partners

8. Multilingual (over 6 languages) customer service representative

9. I-Car certification for 100% of our 35 current employees

10. Showrooms for completed vehicles and customer service area separate from

work area

11. Statistical monthly performance reports based on customer surveys

12. Dramatically improved customer service by adding ACRB

13. Consistently maintained superior ratings for customer service and workmanship

based on surveys

14. History of maintaining body shop standards certifications and continuing

education.

MISSION STATEMENT

Determined to make our customer’s experience a pleasant one. Our quality and

high-tech repairs are provided with a professional and incisive service. Richard’s

Body Shop is devoted to go beyond and surpass our customer’s expectations. We

strive to be the best in every aspect of the industry. We feel our multiple shops are

an extension of ourselves thus we strive to have outstanding leadership,

negotiation, and customer service and communication skills. As a family business

we consider our employees part of our family that is why our relationship with our

employees, customers, and insurance companies are very important to us.

STAFFING

Four Estimators to ensure quick and accurate damage analysis

Twelve Metal Reconstruction Craftsmen

Three Certified Refinish Technicians

Six Paint Preparation Specialists

Four Automotive Detailing Technicians

Six Certified Mechanical Technicians

One Certified Alignment Specialist

SERVICES amp; EQUIPMENT

Richard’s Body Shop’s primary services include full collision, reconstruction, steel

and aluminum bodywork and painting. Richard’s Body Shop handles full collision

and mechanical repairs that are collision related in house; including air condition

certified, air bag replacement and diagnosis, and realignment of suspensions.

SHOP FLOOR: 18000 SQUARE FEET WITH 25 BAYS EQUIPMENT

INCLUDES

5 EZ Liner Frame Machines

1 Brewco Legend Self Clamping Frame Machine

2 Celette Sevenne Uni-body Dedicated Fixture Bench Frame Machine

4 Miller MIG Welders

PR2000 Pro-Spot squeeze type resistance welder

Chief Genesis Lazar uni-body Measuring System

PAINT FACILITY: 10500 SQUARE FEET WITH 11 BAYS EQUIPMENT

INCLUDES

2 European CMC heated down draft spray booths

1 European heated double down draft prep station

1 Saita heated down draft booth

1 heated cross draft booth

1 dedicated parts paint room with cross draft

Computerized DuPont Chroma premier paint system

MECHANICAL FACILITY: 5000 SQUARE FEET WITH 6 BAYS

EQUIPMENT INCLUDES

1 Hunter lazar alignment machine that prints results in color

Fully equipped mechanical facility

On-site airbag system diagnosis

4 above ground lifts

STORAGE FACULTIES: 20000 SQUARE FEET WITH 6 BAYS

secured indoor and outdoor storage

COMPUTER SYSTEMS:

ADP Estimating software

Com-Est estimating software

Chief precision Specs software

Collision Link direct to dealership

Photo imaging and digital imaging hardware and software

Hunter Computerized Lazar System including printed before and after

information

Chief Genesis Lazar printed frame specifications

PROFESSIONAL TRAINING AND CERTIFICATIONS

I-Car Certified

DuPont Certified

ADP Estimating Program

Hunter Certified in Alignment Service

Nissan GT-R certified repair facility (exclusively in Illinois)