REVolution 2035:The Dealership of the Future

The Customer of 2035

Teens and Cell Phones

The Vehicles of 2035

We were toldthere would be jetpacks.

The Martin Jetpack. It’s real

The Ford Nucleon was a nuclear-powered concept car developed by Ford Motor Company

The Firebird III was built in 1958. Featuring no fewer than seven short wings and tail fins that were tested extensively in a wind tunnel.

Sir Arthur C. Clarke

•Author•Inventor•Futurist•2001: A Space Odyssey

“Any sufficiently advanced technology is indistinguishable from magic.”

Sir Arthur Clark

1973

HYBRIDS

Porsche Hybrid?!?

Can you tell me where your parts department is?

Entertainment

Wheels

Doors

Lights

HVAC

Tires

Telemetry

Gasoline Engine…?

http://tinyurl.com/cw7hdd

Turbo-charged gasoline hybrid

Be prepared to pay.

Diagnostics at Bojangles

Car of 2035 Will:

•Cost about $2500 more than it would today

•More Efficient

•Cutting Edge Safety Standards

•State of the Art Telemetry

•Recognize us based on biometrics

Car of 2035 Will:

•Unprecedented Entertainment and Comfort options

•Gasoline

•Modular construction

•Lightweight. Recycled and recyclable content

The Dealership Facilities of 2035

Facilities: Service Area

•Smaller

•IT Based

Facilities: Showroom

•Smaller

•Greener

Facilities: Showroom

•Smaller

•Greener

•Multi-use Site

Personnel of 2035

Fewer Employees

Personnel of 2035

Fewer Employees

Well Trained/Frequently Trained

Generation Y & Z

Value Personal Time and Flexibility

Multi-taskers and quick learners

Generation Y & Z

Value Personal Time and Flexibility

Desire feedback and praise

Multi-taskers and quick learners

Manufacturer Relationships

CHANGEThe auto industry

anticipates more change than

most industries.

Where Will The Change Come From?

Manufacturers’ Relationships:

• With Dealers, Consumers, and other business sectors, etc.

Where Will The Change Come From?

• Technology, economic conditions, and consumer trends will and are playing a major role in the changes in these relationships.

Consumer Trends

Will Manufacturers connect directly with consumers, who are more connected than ever via the Internet?

Consumer Trends

•Creating brand loyalty.

•Keeping their customers will be more important than ever!

•“After the Sale” Opportunities.

Consumer Trends

• Online Purchase

• Vehicle Sharing

Driving a car like using a cell phone?

Technology is driving change!

Technology+ =

Disconnect

Although customers yearn to be more connected and are changing rapidly, manufacturers seem to be focused elsewhere.

Economic Conditions

• What will the impact of these developing economies have on the U.S. auto market?

• What will NC dealers do to connect to the information age consumer?

Preparing Today for Tomorrow

Social Media Clip

Young Dealers GroupTask Force Members

Tony Bertschi, Crescent Ford, High Point

Stewart Black, Bill Black Chevrolet, Greensboro

Ryan Brown, National Dodge VW Subaru, Jacksonville

Tyler Johnson, Auto Development Group, Hickory

Britt Maxwell, Maxwell Volkswagen Inc., Burlington

Brian Musgrave, Subaru South Blvd, Charlotte

April Porterfield, Crescent Ford, High Point

J. Grant Shoe, Mooresville Ford, Mooresville

Alycia Tomazic, Moore Buick Pontiac GMC Truck, Jacksonville

Chris Vester, Vester Honda, Wilson