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Management By Strengths -Improving Communication and Teamwork with Employees and Customers
Helping you better understand people's differing communication and decision making styles.
Mike Postlewait
Owner, MBS, Inc.
Moderator
Rebecca Ward
Marketing Content
Specialist
(303) 219-7802
Questions
If you have questions during
the presentation, please
submit them using the
“Questions” feature
Questions will be answered
at the end of the webinar
MANAGEMENT BY
STRENGTHS
LEADERSHIP
How do you know if you are a good leader?
Look over your shoulder….
If you happen to see someone…
Perhaps you are a leader…
People follow leaders.
Why would someone follow you?
All 4 temperament traits are strengths
and should be considered
“good.”
Our challenge is to recognize and
appeal to the other person’s
temperament.
Four temperament Traits
D
E
P
S
Provide an environment where
people get more done and have
more fun.
Improve teamwork.
Understand important differences
in communication styles.
Understanding temperament helps
You’ll understand how people
listen to you.
You’ll discover how to get people
to agree with you .
Help you resolve interpersonal
conflicts.
Understanding temperament helps
OR
Equipment People
WHY?
WHICH DO YOU FIND EASIER TO WORK WITH?
WOULD YOU PURCHASE
EQUIPMENT WITHOUT
KNOWING THE SPECIFICATIONS?
What size hard drive does
it have?
How much RAM?
Does it have preloaded
software?
Does it come with DVD
and/or CDRW?
What other “bells and
whistles” does it have?
A PROFILE REPORT IS LIKE THE
SPECIFICATION STICKER ON THE
WINDOW OF A NEW CAR.
The sticker doesn’t tell us
• Mechanical history
of the car
• Quality of the parts
• Resale value in 3 yrs
• CSI of the Service Dept.
Temperament
Experience
Integrity
Intelligence
Race
Education
Religion
etc...
Who You Are ...
DYNAMETRICS
NEW in interpersonal application
AGED in relationship concepts
The Statistical Measurement of
Temperament Traits
HIPPOCRATES
Choleric
Sanguine
Phlegmatic
Melancholy
Directness
Extroversion
Pace
Structure
The 4 Temperament Traits
Directness
Extroversion
Pace
Structure
The 4 Temperament Traits
Why Red ?
Directness-- Like a stop sign … Bold to get your attention
-- Symbol is a gavel
“D”RESULTS - CONTROL
Directness - Above The Line
Results-oriented
Self-confident
Decisive
Hard-driving
Candid
Confident
Self-made
“Big Picture”
Tellers
Analytical
Authoritative
Outspoken
Direct
Accountable
Problem Solvers
Adventurous
Directness - Above The Line
Results-oriented
Self-confident
Decisive
Hard-driving
Candid
Confident
Self-made
“Big Picture”
Tellers
Analytical
Authoritative
Outspoken
Direct
Accountable
Problem Solvers
Adventurous
Some people may take this candor as criticism.
Defensiveness always results
when people feel criticized.
Directness - Above The Line
Results-oriented
Self-confident
Decisive
Hard-driving
Candid
Confident
Self-made
“Big Picture”
Tellers
Analytical
Authoritative
Outspoken
Direct
Accountable
Problem Solvers
Adventurous
The 4 Temperament Traits
Why Red ?
Directness
Why Green ?
Extroversion
-- Like a stop sign … Bold to get your attention
-- Symbol is a gavel
-- Like a traffic light … they are on GO
-- Symbol is an open symbol
“E”PEOPLE - TEAMWORK
Focus on people
Out-going
Friendly
Pleasant
Eclectic
Empathetic
Persuasive
“Blue Sky”
Cheerful
Talkative
Enthusiastic
Team oriented
Diplomatic
Intuitive
Optimistic
Extroversion - Above The Line
Focus on people
Out-going
Friendly
Pleasant
Eclectic
Empathetic
Persuasive
“Blue Sky”
Cheerful
Talkative
Enthusiastic
Team oriented
Diplomatic
Intuitive
Optimistic
Extroversion - Above The Line
Brainstorming is how “High E’s” make decisions,
generate new ideas and solve problems
Focus on people
Out-going
Friendly
Pleasant
Eclectic
Empathetic
Persuasive
“Blue Sky”
Cheerful
Talkative
Enthusiastic
Team oriented
Diplomatic
Intuitive
Optimistic
Extroversion - Above The Line
The 4 Temperament Traits
Why Red ?
Directness
Why Green ?
Extroversion
Why Blue ?
Pace
-- Like a stop sign … Bold to get your attention
-- Symbol is a gavel
-- Like a traffic light … they are on GO
-- Symbol is an open symbol
-- Color of the ocean or sky … Calm
-- Symbol is a long fuse
“P”Timing - Harmony
Cooperation
Pace - Above The Line
o Steady
o Easy-going
o Relaxed
o Cooperative
o Patient
o Good memory
o Timing
o Long fuse
o Persistent
o Reliable
o Harmonious
o Dependable
o Friendly
o Good listener
Pace - Above The Line
o Steady
o Easy-going
o Relaxed
o Cooperative
o Patient
o Good memory
o Timing
o Long fuse
o Persistent
o Reliable
o Harmonious
o Dependable
o Friendly
o Good listener
They do not like to be rushed at the last minute.
You need it WHEN?
When working with the Paced person we need to get
agreement as to when.
FridayThursdayWednesdayTuesdayMonday
X !
Pace - Above The Line
o Steady
o Easy-going
o Relaxed
o Cooperative
o Patient
o Good memory
o Timing
o Long fuse
o Persistent
o Reliable
o Harmonious
o Dependable
o Friendly
o Good listener
The 4 Temperament Traits
Why Red ?
Directness
Why Green ?
Extroversion
Why Blue ?
Pace
Why Yellow ?
Structure
-- Like a stop sign … Bold to get your attention
-- Symbol is a gavel
-- Like a traffic light … they are on GO
-- Symbol is an open symbol
-- Color of the ocean or sky … Calm
-- Symbol is a long fuse
-- Blinking yellow light or NASCAR flag … Caution
-- Symbol is a circle
“S”TO BE RIGHT
TO DO RIGHT
Meticulous
Careful
Accurate
Precise
Thorough
Itemizes
Loyal
Detail-oriented
Conscientious
Organized
Quality-oriented
Systems-oriented
Structure - Above The Line
Meticulous
Careful
Accurate
Precise
Thorough
Itemizes
Loyal
Detail-oriented
Conscientious
Organized
Quality-oriented
Systems-oriented
Structure - Above The Line
They like to have all the facts before making
decisions. They appreciate knowing the rules and
expectations from the beginning.
Meticulous
Careful
Accurate
Precise
Thorough
Itemizes
Loyal
Detail-oriented
Conscientious
Organized
Quality-oriented
Systems-oriented
Structure - Above The Line
The MBS Survey
Profile Report
Self Adjustment Role
D
D
DE
E
E
P
P
P
S
S
SL
C
360
Date: ______
Profile Report
Self Adjustment Role
D
DE
E
E
P
P
P
S
S
SL
C
360
Date: ______
D
Profile Report
Self Adjustment Role
D
D
D
E
E
P
P
P
S
S
SL
C
360
Date: ______
E
Profile Report
Self Adjustment Role
D
D
DE
E
E
P
P
P
S
S
SL
C
360
Date: ______
Wants results (+ D)
Through people (+ E)
Quickly (- P)
Any way s/he can get it (- S)
D
E
P
S
L
“L” above the line indicates
a “fact-oriented” approach to
decision making.
“L” below the line indicates a
“feeling-oriented” approach
to decision making.
Profile Report - “Logic” Indicator
L
The “Self” grid indicates the way you really are.
The “Adjustment” grid indicates the temperament adjustments
you make to achieve goals.
SELF ADJUSTMENT ROLE
D
E
P
S
LD E
P
S
DE
PS
360
C
Profile Report - Self, Adjustment & Role
6 weeks ago
The “Self” grid indicates the way you really are.
The “Adjustment” grid indicates the temperament adjustments
you make to achieve goals.
SELF ADJUSTMENT ROLE
D
E
P
S
LD E
P
S
DE
PS
360
C
Profile Report - Self, Adjustment & Role
6 weeks ago
D going up: asserting
yourself more
D going down: delegating
control/decisions
E going up: more talkative
outgoing & persuasive
E going down: less out-
going perhaps working
alone
P going up: more patient,
“hanging in there”
P going down: more urgent,
having to hurry more
S going up: paying more
attention to details, making
sure things were done right
S going down: more flexible
more independent
ADJUSTMENT
D E
P
S
CComfortable If your “C” is in the
“comfort zone”, you felt comfortable that your goals would be achieved.
Profile Report - “C” Level
ADJUSTMENT
D E
P
S
C Concern If your “C” is below the
“comfort zone,” you felt concern that your goals would not be achieved.
Profile Report - “C” Level
ADJUSTMENT
D E
P
S
C Concern Concern causes energy to
burn faster than normal.
Profile Report - “C” Level
ADJUSTMENT
D E
P
SC
Profile Report - “C” Level
Critical
If your “C” is above the “comfort zone”, you were self-critical … hard on yourself
ADJUSTMENT
D E
P
S
C
Comfortable If your “C” is in the “comfort zone”, you felt comfortable that your goals would be achieved.
Concern If your “C” is below the
“comfort zone,” you felt concern that your goals would not be achieved.
Profile Report - “C” Level
Critical
If your “C” is above the “comfort zone”, you were self-critical … hard on yourself
The “Self” grid indicates the way you really are.
The “Adjustment” grid indicates the temperament adjustments
you make to achieve goals.
The “Role” grid indicates the manner in which you come across
to others.
SELF ADJUSTMENT ROLE
D
E
P
S
L D E
P
S
DE
PS
360
C
Profile Report - Self, Adjustment & Role
Profile Report
Self Adjustment Role
D
D
DE
E
E
P
P
P
S
S
SL
C
360
Date: ______
A + B = C
Your Energy Level is a reflection
of your physical and mental
energy.
You have more energy available
when you are comfortable.
Your Energy Level tends to
remain the same from birth to
death.ROLE
DE
P
S
360
Profile Report - Energy Level
Profile Report
Self Adjustment Role
D
D
DE
E
E
P
P
P
S
S
SL
C
360
Date: ______
3 Free MBS Profile Reports
Complete the
MBS Survey at
www.strengths.com
Account # : 2920
Password : KPA2015
A Tool to Help Improve Relationships
Online Profile Viewer
www.strengths.com
© 2015 MBS, Inc.
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24/7 Jimmie Johnson:
Race to Daytonahttp://strengths.s3.amazonaws.com/MilkandCookies3/MilkandCookies3.html
DRIVER CREW CHIEF
Create your MBS Profile Report
using account # 2920 with
password KPA2015.
Create 2 additional free reports for
colleagues. Family reports are free.
MBS will email you your “client
access” password to utilize your
Online Profile Viewer.
www.strengths.com
Questions and Answers
Contact Information
The recorded webinar and presentation slides
will be emailed to you today including your
local representative’s contact information.
