Improving the Customer Experience in Automotive

Private and Confidential Copyright © 2015 Riverview Mobility Solutions Pte Ltd

R IVERV IEWmobile engagement redefined

Hi there!We deliver brands the deepest possible customer engagement. Fast.


Mobile opportunity in AutomotiveMobile offers unprecedented opportunities to:

Deliver delightful customer experiences

Build long term customer loyalty & high retention rates

Increase repeat customer visits/business

Successfully leverage social media platforms

Innovate & differentiate

Provide a detailed, single view of each unique customer

Continue to engage with customer after their visit


NEIL IS A 30 YEAR-OLD EXECUTIVE.

HE GOT MARRIED RECENTLY AND NEEDS A CAR THAT IS COMFORTABLE, RELIABLE AND SAFE FOR HIS WIFE.

NEIL AND HIS WIFE ENJOY A COMFORTABLE LIFE, THEY VALUE QUALITY AND RELIABILITY FROM THE PRODUCTS THEY PURCHASE

HE ALSO WANTS THE TOTAL PEACE OF MIND AND CONVENIENCE OF BEING ABLE TO RECEIVE REMINDERS AND NOTIFICATIONS ABOUT HIS CAR MAINTENANCE.


NEIL RECEIVES A NOTIFICATION ON HIS PHONE, INVITING HIM TO THE LAUNCH OF THE NEW RVX GT AND TO BOOK A TEST DRIVE


BEACON

WHEN NEIL ARRIVES AT THE DEALERSHIP, HE IS DETECTED BY WIRELESS/BLE BEACON TECHNOLOGY AND THE SALES TEAM IS NOTIFIED OF HIS PRESENCE


AT THE DEALERSHIP, NEIL MEETS WITH THE SALES REP, GOES ON HIS TEST DRIVE.

ONCE HE IS DONE, NEIL RATES THE TEST DRIVE EXPERIENCE


7 DAYS LATER, NEIL IS RE-TARGETED AND RECEIVES A 0% FINANCING SPECIAL OFFER


AFTER THE PURCHASE, NEIL IS ABLE TO BOOK HIS CAR SERVICES VIA THE APP AS WELL AS RECEIVE SPECIAL OFFERS FROM THE MANUFACTURER AND SELECTED PARTNERS


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C O R P O R AT E S H A R E D S E R V I C E S P L AT F O R M

CLOUD BASED SAAS PLATFORM CORE LOGIC PLATFORM DATA RESIDES WITH YOU

SCALES TO MILLIONS OF END POINTS ENTERPRISE GRADE / SECURITY

Neil downloads the app, Registers his account

And selects his preferences

He receives a notification with an invitation to attend

the new RVX-GT launch event and a complimentary test drive

Sales team Knows Neil has arrived at the dealership,

as he is detected by Wireless/BLE beacon technology

after the test drive, Neil rates the experience via the app

7 Days later Re-Targeted for 0% finance special offer

After Purchase fold into Service Booking and Additional manufacturer & Selected Partner Offers


Why Riverview?


Riverview Platfrom Features

single customer view

loyaltyprograms

news, content& video

gamification

promotions

giftcards

coupons& vouchers

locationevents

mobile wallet

credit cardtokenization

surveys

visual & audioresponse

qrcodes

beaconservices

buy onlinepick up in store

orderahead

consumersegmentation

locationmarketing

mobile

advertising

content

marketing

pushnotifications

beaconmarketing

mobile mktg.automation

socialmarketing

completeanalytics

crm integration

location

configurable

multi brand

capable

permissionssecurity

erp integration

userprofiles

pos integration

Mobile Marketing

analytics/integrations

consuMer engageMent

consuMer interactions

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Cost AdvantageCompared to developing in house, RMS revolutionizes the cost and delivery model, allowing rapid delivery at a fraction of the cost, whilst maintaining access to cutting edge developments.

QUICKERTO LAUNCH

7x

COMPETITIVE

ADVANTAGE

50% 50% 65%

LESS UPFRONTCOST65%LESS OWNERSHIP

COST50% LESS MAINTENANCECOST50%



Our FootprintGlobal, Multi-language solution

Our Offices


Thank you! and please feel free to email or call us for a more detailed presentation

TOM SIDHOMSALES DIRECTOR

[email protected]

CAROLINE HOOFTMARKETING DIRECTOR

[email protected]

R IVERV IEWmobile engagement redefined