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Recent presentation by Randy Johnson, President of Car People Marketing.
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866.227.7337 CarPeopleMarketing.com
866.227.7337 www.CarPeopleMarketing.com
866.227.7337 CarPeopleMarketing.com
your storedefunk
5 ways to
866.227.7337 CarPeopleMarketing.com
I believe…
everything happens for a “good” reason…
even when what happens to us is bad.
866.227.7337 CarPeopleMarketing.com
The last 2 years have been bad.
The last 2 years…
sucked.
866.227.7337 CarPeopleMarketing.com
economy & unemployment government wall street foreclosures lack of available credit bankruptcy dealership closings
866.227.7337 CarPeopleMarketing.com
People are worried. who is going out of business? will they have a job? can they keep their house? what about kid’s education? will your dealership be here?
866.227.7337 CarPeopleMarketing.com
There is a major lack of confidence in our society.
866.227.7337 CarPeopleMarketing.com
A lot of people are in a funk… good chance your store is in a funk too.
866.227.7337 CarPeopleMarketing.com
But, I believe… we have turned the corner.
866.227.7337 CarPeopleMarketing.com
I believe… that because of the last 2 years…
866.227.7337 CarPeopleMarketing.com
the people in this room are...
866.227.7337 CarPeopleMarketing.com
- smarter - leaner - meaner - more aggressive
866.227.7337 CarPeopleMarketing.com
I believe everyone in this room, the survivors, (me included)
are…
866.227.7337 CarPeopleMarketing.com
much better business men and women than they were before.
866.227.7337 CarPeopleMarketing.com
- we didn’t give up - we did whatever it took - we made hard decisions - we made the cuts - we made the changes - we got more focused on what really counts.
866.227.7337 CarPeopleMarketing.com
And we survived!
Stand up & celebrate!
866.227.7337 CarPeopleMarketing.com
We survived… but now it’s time to thrive!
866.227.7337 CarPeopleMarketing.com
It’s time to take your store to the next level.
866.227.7337 CarPeopleMarketing.com
It’s time to rally your troops and let them know where you stand.
866.227.7337 CarPeopleMarketing.com
It’s time to get the word out to your customers that you are here to stay.
866.227.7337 CarPeopleMarketing.com
It’s time to be more convenient, more competitive and more convincing.
866.227.7337 CarPeopleMarketing.com
It’s time to open your minds to new ways that increase traffic & customer retention.
866.227.7337 CarPeopleMarketing.com
because there is a problem on the horizon:
We depend on car sales…
And car sales are down.
866.227.7337 CarPeopleMarketing.com
Think about what will happen to your service business when…
866.227.7337 CarPeopleMarketing.com
it catches up to the reduced car sales.
866.227.7337 CarPeopleMarketing.com
If you don’t do something different,
if you don’t figure out…
866.227.7337 CarPeopleMarketing.com
how to keep customers forever.
how to get lost customers back
how to attract new customers
866.227.7337 CarPeopleMarketing.com
Your service business is going to go down…
it has to.
866.227.7337 CarPeopleMarketing.com
The pipeline is no longer full of new cars that need service.
866.227.7337 CarPeopleMarketing.com
Your only salvation is to get more customers and keep more customers.
866.227.7337 CarPeopleMarketing.com
If you don’t do something different right now…
you will be in a funk.
866.227.7337 CarPeopleMarketing.com
“When your business slows down, and you do too, you are out of business.”
866.227.7337 CarPeopleMarketing.com
your storedefunk
5 ways to
866.227.7337 CarPeopleMarketing.com
5 ways you can make your business thrive while others die.
866.227.7337 CarPeopleMarketing.com
1. Meet with your people.
866.227.7337 CarPeopleMarketing.com
keep them informed• you are going to survive• tell them about “funk”• need their commitment• want their input• objective is the future
866.227.7337 CarPeopleMarketing.com
show you care• do things that survivors do• meet with spouses• cater a dinner at the store• winning attitude • it will be ok
866.227.7337 CarPeopleMarketing.com
2. Focus on selling service.
866.227.7337 CarPeopleMarketing.com
• how to answer the phone• features & benefits• ask for the appt• greet w/smile• always be positive
daily svc sales meetings
866.227.7337 CarPeopleMarketing.com
maximize every opportunity• use vehicle inspection reports on all cars• identify & overcome objections• be negotiable• make it easy to say “Yes”
866.227.7337 CarPeopleMarketing.com
do what winners do• be open more – not less• be competitive with prices• work on closing more deals on drive• sell ext warranties on the drive for retention / $$$
866.227.7337 CarPeopleMarketing.com
3. Make customer retention a priority.
866.227.7337 CarPeopleMarketing.com
give customers a reason• introduce every car buyer• 1000 mile inspection• share customer retention results with everyone• follow-up via email and a survey
866.227.7337 CarPeopleMarketing.com
• target your lost customers• prospect for new ones• rewards program• stay in touch constantly• sell tires – 75% svc• 1/7 need • 4/5 will buy
increase service traffic
866.227.7337 CarPeopleMarketing.com
4. Don’t be the best kept secret in town.
866.227.7337 CarPeopleMarketing.com
advertise more, not less• don’t cut – increase budget• get a good return on investment – ROI• don’t do one-shots• prepare your staff for success
866.227.7337 CarPeopleMarketing.com
entice customers in• aggressive, low price oil & filter change offer• consistent look that builds brand equity• done right message• coupons wheels off, hood up, no $99
866.227.7337 CarPeopleMarketing.com
look at your advertising
• does it say you will be OK or does it say you are desperate?
866.227.7337 CarPeopleMarketing.com
5. Project a solid business image.
866.227.7337 CarPeopleMarketing.com
look at your facility• clean the restrooms• clean the carpets• dress up the waiting room• cut the grass• get rid of negative signs• stay busy
866.227.7337 CarPeopleMarketing.com
look at your people• replace worn uniforms• clean the shop – organize• get rid of things that look like you don’t care• paint things that need it• staff not too short
866.227.7337 CarPeopleMarketing.com
Get rid of the funk.
866.227.7337 CarPeopleMarketing.comToll Free: 866.227.7337 www.CarPeopleMarketing.com
1. Meet with your people
2. Focus on selling service
3. Make customer retention a priority
4. Don’t be the best kept secret
5. Project a solid business image
866.227.7337 CarPeopleMarketing.com
your storedefunk
5 ways to
866.227.7337 CarPeopleMarketing.com
You can do this!
866.227.7337 CarPeopleMarketing.com
You are strong. You made the cuts. You are smarter. You are leaner.
You are ready.
866.227.7337 CarPeopleMarketing.com
You have what it takes.
866.227.7337 CarPeopleMarketing.com
You are responsible for what comes next… we can help.
866.227.7337 CarPeopleMarketing.com
Stop by our booth.
866.227.7337 CarPeopleMarketing.com
Service Reminders
- Addictive Scratch & Save
- Time Driven Discounts
- Unique Data Download Process
- Detailed ROI Reports
- Optional E-mail Reminder/Survey
- Optional Recored Reminder Calls
Get Lost Customers Back in your Store.
866.227.7337 CarPeopleMarketing.com
Rewards Club
- Designed for car dealers
- Only good at your store
- Reward % of spent
- Dual Purpose Loyalty / Gift Card
- Monthly E-Reward Statement sent
- Online Transaction & Report Site
Give customers a real reason to only do business with you.
866.227.7337 CarPeopleMarketing.com
Do just one or combine both products to get more customers in your store and keep them forever.
866.227.7337 CarPeopleMarketing.com
866.227.7337 www.CarPeopleMarketing.com