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What No One Else Has Told You Before: Advanced Sales Strategies for Today’s
Dealerships
Presented by Danny AlkassmiPresident, Rising Beyond Inc.
Page: 58
# of write up attempts
33 2
4
5
16
# of write up attempts # of test drives
# of customercommitments
# of win-win agreements
# of sales & deliveries
# & type of opportunities
Sales/Delivery New Opportunity
PERFORMANCE INDICATORS
Understand the Number
The number and types of opportunities: Indicate the Salesperson’s productivity , work habits, and time mgmt
The number of demo drives: Indicate the Salesperson’s ability to promote themselves and their product
The number of write-up attempts: Indicate the Salesperson’s ability to make the transition from “showing to selling”
The number of customer commitments: Indicate the Salesperson’s ability to implement an effective process The number of win-win agreements: Indicate the Manager’s ability to manage the selling process
The number of sales/deliveries: Indicate the dealership’s overall effectiveness and efficiency
2
1
3
4
5
6
PERFORMANCE INDICATORS
“Selling Opportunities”
Monthly Closing Type of Opportunity Explanation Numbers Ratios
FOFresh Opportunities
BBBe Back
DVDeveloped Opportunity
Any customer who comes to the showroom, on their own w/o having been in for 30 days
Any customer who comes to the store, having been here at least once in the last 30 days
Any customer who comes to the store, specifically because of a salesperson’s effort, directly
Min 24
Max 48
50% of the non buyers
See Formula NextPage
Low 5%
High 20%
Low 40%
High 70%
Low 30%
High 50%
SELLING OPPORTUNITIES
“The RBI Formula”
FO = BB + DVSUPER STAR STAR TO BE
Example 1:
24 = 10 + 14
5 7 7
Example 2:
48 = 20 + 28
10 14 14
@ 20% @ 70% @ 50%
@ 20% @ 70% @ 50%
Example 1:
24 = 12 + 12
1 5 4
Example 2:
48 = 24 + 24
2 10 7
@ 5% @ 40% @ 30%
@ 5% @ 40% @ 30%
PERFORMANCE INDICATORS
“Demo Drive”
Things to Consider Personal Notes
RBI Benchmark 80 – 90%
•Being Ready
Securing 1st Base
•Creating Value
PERFORMANCE INDICATORS
“Write-Up Attempt”
Things to Consider Personal Notes
RBI Benchmark 60 – 70%
•Managing the Transition
•Setting the Stage
•Manager’s Awareness/Involvement
PERFORMANCE INDICATORS
“Customer Commitment”
Things to Consider Personal Notes
RBI Benchmark 45 – 50%
•Manager’s Awareness/Involvement
•The Process
•Solidifying the Offer
PERFORMANCE INDICATORS
“Win-Win Agreement”
Things to Consider Personal Notes
RBI Benchmark 35 - 40%
•Pre-Neg Prep
•The First Counter
•Creating Movements
PERFORMANCE INDICATORS “Sales/Deliveries”
Things to Consider Personal Notes
RBI Benchmark 30% minimum
•The Team
•The Process
•The Resource
What No One Else Has Told You Before: Advanced Sales Strategies for Today’s
Dealerships
Presented by Danny AlkassmiPresident, Rising Beyond Inc.
Page: 58
# of write up attempts
33 2
4
5
16
# of write up attempts # of test drives
# of customercommitments
# of win-win agreements
# of sales & deliveries
# & type of opportunities
Sales/Delivery New Opportunity
PERFORMANCE INDICATORS
Understand the Number
The number and types of opportunities: Indicate the Salesperson’s productivity , work habits, and time mgmt
The number of demo drives: Indicate the Salesperson’s ability to promote themselves and their product
The number of write-up attempts: Indicate the Salesperson’s ability to make the transition from “showing to selling”
The number of customer commitments: Indicate the Salesperson’s ability to implement an effective process The number of win-win agreements: Indicate the Manager’s ability to manage the selling process
The number of sales/deliveries: Indicate the dealership’s overall effectiveness and efficiency
2
1
3
4
5
6
PERFORMANCE INDICATORS
“Selling Opportunities”
Monthly Closing Type of Opportunity Explanation Numbers Ratios
FOFresh Opportunities
BBBe Back
DVDeveloped Opportunity
Any customer who comes to the showroom, on their own w/o having been in for 30 days
Any customer who comes to the store, having been here at least once in the last 30 days
Any customer who comes to the store, specifically because of a salesperson’s effort, directly
Min 24
Max 48
50% of the non buyers
See Formula NextPage
Low 5%
High 20%
Low 40%
High 70%
Low 30%
High 50%
SELLING OPPORTUNITIES
“The RBI Formula”
FO = BB + DVSUPER STAR STAR TO BE
Example 1:
24 = 10 + 14
5 7 7
Example 2:
48 = 20 + 28
10 14 14
@ 20% @ 70% @ 50%
@ 20% @ 70% @ 50%
Example 1:
24 = 12 + 12
1 5 4
Example 2:
48 = 24 + 24
2 10 7
@ 5% @ 40% @ 30%
@ 5% @ 40% @ 30%
PERFORMANCE INDICATORS
“Demo Drive”
Things to Consider Personal Notes
RBI Benchmark 80 – 90%
•Being Ready
Securing 1st Base
•Creating Value
PERFORMANCE INDICATORS
“Write-Up Attempt”
Things to Consider Personal Notes
RBI Benchmark 60 – 70%
•Managing the Transition
•Setting the Stage
•Manager’s Awareness/Involvement
PERFORMANCE INDICATORS
“Customer Commitment”
Things to Consider Personal Notes
RBI Benchmark 45 – 50%
•Manager’s Awareness/Involvement
•The Process
•Solidifying the Offer
PERFORMANCE INDICATORS
“Win-Win Agreement”
Things to Consider Personal Notes
RBI Benchmark 35 - 40%
•Pre-Neg Prep
•The First Counter
•Creating Movements