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MCS PO Box 9212, Bakersfield, CA 93389

Direct Toll Free: (800) 598-5100Local: (661) 834-3322

A GARY SIMMONS COMPANYMANAGEMENT CONSULTING SERVICES, INC.AUTOMOTIVE MANAGEMENT SYSTEMS SINCE 1982

Active Delivery CenterCSI Booster for the Showroom or Service Drive

The MCS Active Delivery Center is a talking and Virtual Presentation that ensures that everything that has to be said to a customer is quickly and thoroughly covered. The program can be designed to operate on a local computer, or over the Internet.

This program is used in one of 2 locations:- In the showroom with a new customer- In the service drive, as part of a Virtual Service Drive program

Completely customiCompletely customized for each dealership:- A welcome message or video clip from the owner, general manager or service manager- Introductions to the Service department and personnel- A review of service hours and service department special features- The importance of maintenance- Setting the first service appointment with a new customer in the showroom- A review of the CSI questionnaire- Add- Additional details and information that should be covered with every customer every time

In the showroom, it's classically introduced to a customer at the point of sale, prior to going into F&I. This fills the typical time gap with useful information, and helps the customer transition from 'thinking of buying a car' to 'owner'. It can also be used at the point of delivery. It will depend on the dealership’s sales methods.In the showroom, the sequence of events typically follows this pattern:

- First, a customer decides to buy or lease a vehicle and the sales representative takes care of the needed documents that have to be signed by the customer to finalize the sale.

- Once this is a- Once this is accomplished, the sales representative introduces the customer to the Active Delivery system from a quiet desk or office in the showroom.

- Th- Through a combination of video, voice and graphics, whatever a dealership wants to say to every new owner will be cover. Depending on what the dealership wants to accomplish with this presentation, the program will run from 6 to 8 minutes. All programs are customized to an individual store with specific focus on any areas that are a weakness in the CSI for the dealership. The program will perfectly cover topics like the service department introductions, the need for maintenance, setting the first service appointment and a detailed review of the manufacturer's CSI ques-tionnaire.

- During the presentation, the deal information is brought to the F&I Manager by the sales representative allowing for enough preparation for the customer.

- Once the Active Delivery program is finished, the sales representative fills out the first service appointment card and review the CSI question-naire one more time with the customer.

- Generally, within 15 minutes of the customer saying "yes I'll buy the car", this section of the delivery sequence is finished, and the sales repre-sentative introduces the customer to the F&I Manger.