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PointInsight
Issue Management Software
About Us PointInsight provides a simple, easy to use,
customizable web based business process portal that streamlines the tasks, issues and projects life cycle
management.
It is especially designed to automate and streamline IT services, help desk and customer support processes. PointInsight also provides an integrated knowledge base with built-in customizable search feature for
instant business intelligence features such as alerts, reports and emails.
Industries Served
We have customized PointInsight solutions that reflect our deep understanding of your industry.
Our solution is 100% web based. You can count on PointInsight for quality, consistency, and deep insight
throughout every phase of your various business operations.
PointInsight Issue Management solution serves the needs of a variety of traditional and hi-tech products and
services industry.
Health Care Health Care ServicesServices
About the Company
Over 50,000 healthcare facilities and physician practices rely on Provider to help them enhance the safety, quality, and efficiency of their operations and
provide high quality care to their patients.
Provider is a significant distributor of pharmaceuticals in the United States today.
Provider also applies their distribution, sourcing and logistics capabilities to furnish healthcare providers
with branded and Provider private label medical surgical supplies, equipment and related services.
Problem The Company has multiple forms for tracking
and managing developing issues; Excel spreadsheets, SharePoint issues tracking
spreadsheets, an RFI system, SharePoint action item logs, MSOutlook task lists and information
transfer via email. The need for an issue management system stemmed from the requirement to ensure that engineering
deliverables are reviewed by the right people at the right time, that those deliverables are
approved based on the review comments and that the review comments are tracked through
resolution.
Solution The PointInsight software was able to
accommodate all of the Company’s requirements for hierarchical project
management. The ability to create reports based on the hierarchical criteria has been a
boon to the project management group. Sorting issues by various requirements, monitoring
progress of issues, and eliminating the management of the various project lists (word docs, spreadsheets, email, etc.) by utilizing a
central “source of truth” concept is enabling the Company to manage their projects efficiently.
Results
Consistency of Project Management Approach with Customers
Visibility into Customer Projects
Streamlining the Issue Management Process for Quick Issue Resolution
Oil and EnergyOil and Energy
About the Company
The Company is a subsidiary of the third-largest integrated Energy Corporation in the United
States, based on market capitalization, oil and natural gas reserves.
Headquartered in Houston, Texas, the Energy Corporation has operations in more than 30
countries and more than 30,000 employees. The subsidiary company is well-known as Alaska’s No.
1 Oil Producer, Gas Producer and Explorer.
Problem PointInsight provides a simple, easy to use,
customizable web based business process portal that streamlines the tasks, issues and projects life cycle
management.
It is especially designed to automate and streamline IT services, help desk and customer support processes. PointInsight also provides an integrated knowledge base with built-in customizable search feature for
instant business intelligence features such as alerts, reports and emails.
Solution PointInsight provides a simple, easy to use,
customizable web based business process portal that streamlines the tasks, issues and projects life cycle
management.
It is especially designed to automate and streamline IT services, help desk and customer support processes. PointInsight also provides an integrated knowledge base with built-in customizable search feature for
instant business intelligence features such as alerts, reports and emails.
ResultsIssue Identification & Prioritization
Collaborative Workspace
Flexible Reporting
Track, Monitor & Control –Audit Trails & Accountability
IT ServicesIT Services
About the Company
As a global leader in providing mission critical business environments, the Company designs, builds, and manages IT solutions for businesses and governments who have no room for error. The Company has a deep understanding of high-volume, transaction-intensive, secure computing
and can deliver operational efficiencies, reduced complexity and increased productivity to its customers.
The Company manages data centers, critical applications, and supports end users of some of the largest public and private entities. Their combined expertise includes, consulting, systems integration, outsourcing, infrastructure, and server technology.
Problem The company was using multiple applications each with
its own database elements to address day to day tasks related to software product development, bug/defect
tracking, help desk ticketing and support maintenance.
The Company was looking for a solution that stored centrally all the problems and tasks that stemmed from their core business operational projects. The Company required a scalable solution that would respond to their
growing global needs. A leadership team was established to assess the various concerns arising from using
fragmented solutions that have tremendous negative impacts at all stages of the project management process.
Solution
The PointInsight Issue Management platform provided the Company with a flexible and customizable
framework for developing their own internal issue management process.
The core capabilities of PointInsight include approvals, notifications, email integration, dashboard views and
executive reporting that highlights the impact levels on key.
Results
Real-time Dashboard Portal
Flexible work structure and issue management process work flow
Standard Reports & Enterprise ReportingAcross Locations, Organizations, Divisions,
Projects
Public ServicesPublic Services
About the Company
The Department of Health Community Nutrition Services Division supports public health nutrition throughout the State through a Special Supplemental Nutrition Program for women, infants and children. The Program provides nutrition education, adult and infant health promotion
and support, supplemental nutritious foods and counseling at local clinics. It also offers health screening and referrals to other welfare, and social services for the
State.
The Program seeks to serve the needs of its participants obtaining approved foods through the nearly 800 retail
stores and authorized military commissaries.
ProblemThe Health Department team needed a Help Desk Management
System to track and manage requests, route them to the appropriate individuals and teams, coordinate their resolution and monitor activity to ensure that all requests were resolved. With budgetary constraints, the Department needed to operate
effectively and efficiently to serve the community needs.
Each team in the Department tried to satisfy these needs using multiple applications across divisions but was impeded by the use of fragmented applications, lack of substantial workflow definition and automation, and additional costs pertaining to
licensing policies
SolutionPointInsight reduced response times for the Department by
immediately notifying assignees and approvers, rather than waiting for manual assignments to inform them. The
issue owners are able to modify work orders from anywhere and help desk team members can update the
status remotely.
Through the use of PointInsight, the help desk team can now spend less time coordinating with the other teams.
Instead they can dedicate their time to tracking and address program participants problems in an efficient
manner and simply escalate it to the relevant teams for immediate response.
Results
Proactively address situations and resolution
Visibility into recurring and critical help desk issues
Enhanced teamwork & collaboration
PointInsight Technical Architecture
Why PointInsight?
Customizable & Configurable.
User-Friendly Interface.
Simple & Easy to Use
Flexible Pricing Structure
Rapid Issue Resolution
Contact UsAddress:
2731 S Alameda Street Los Angeles, CA 90058
Tel : (818) 700-2920
Fax : (818) 700-2648
Customer Support : (866) 9-ISSUES (947-7837)
E-mail : [email protected]
