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DesignThinking,TimBrown•“Coasting”cameupandaimtomakeridingamoresimple,straightforwardandfunactivity.
Design,BusinessandInnovation Yiduo Qian
DesignThinking,TimBrown• Theteamdevelopsthemore“in-storedretailingstrategies”andtakemorecareofconsumers
Design,BusinessandInnovation Yiduo Qian
DesignThinking,TimBrown• Besidesthestrategiesinstores,therearemorethingsoutofstoresthattheteamdidforconsumers.
Design,BusinessandInnovation Yiduo Qian
DesignThinking,CriticalQuestion1• Is“Coasting”reallyagoodwaytodriveabike?
• ChrisChambersDSAADIOwner/Proprietor|ChrisChambersSchoolofMotoring
Design,BusinessandInnovation Yiduo Qian
DesignThinking,CriticalQuestion2•Whyyoushouldapplydesignthinkingtoyourlife?
• Co.design website
Design,BusinessandInnovation Yiduo Qian
GoingDeeper,SeeingFurtherJaneFultonSuri
• Ethnographybecomesamoreimportanttermforpeopletogetdeeperinsights
Design,Business&Innovation YiduoQian(Diana)
GoingDeeper,SeeingFurtherJaneFultonSuri
• 10Waysthatgoingdeeperandhavemorevaluableinsights
• Linearconnectionbetweenobservationandimpacteg:ATM&mirror
• Zoomingouttohavealargerandcompleteviewofcontext
• Standingonothers’anglesandoverlappingpeople’sviews
Design,Business&Innovation YiduoQian(Diana)
GoingDeeper,SeeingFurtherJaneFultonSuri
• Consideringextremepeopleandsimilarcases
• Understandingthecultureforcethatmightinfluenceindividuals
• Mixingmultiplesourcestohaveanuancedunderstanding
Design,Business&Innovation YiduoQian(Diana)
GoingDeeper,SeeingFurtherJaneFultonSuri
• Maketheprocessavailabletopeer
• Openuptheprocesstothepublic• Takealookonourown• Widenthebusinessrangeor“target”
Design,Business&Innovation YiduoQian(Diana)
GoingDeeper,SeeingFurtherJaneFultonSuri
• Theseeffortsshouldgodeeperandfurtherandbecomeimportantinbusiness
field
Design,Business&Innovation YiduoQian(Diana)
EthnographicResearchObservations,BrooklynBridgePark
Design,BusinessandInnovation Yiduo Qian(Diana)
Likeposeandmystiquebutshywhileposing
Design,BusinessandInnovation Yiduo Qian(Diana)
EthnographicResearchObservations,BrooklynBridgePark
Tallenoughtocatchthebasketrywithoutmuchleapandwanttodunklikeabasketballplayer
Design,BusinessandInnovation Yiduo Qian(Diana)
EthnographicResearchObservations,BrooklynBridgePark
Playtimewhenwedoneshootingphotos
Design,BusinessandInnovation Yiduo Qian(Diana)
EthnographicResearchObservations,BrooklynBridgeParkTryingtohaveatypicalJUMPshootingandcomparetheheighttheyjumpaftershootingphotos
Design,BusinessandInnovation Yiduo Qian(Diana)
EthnographicResearchObservations,BrooklynBridgeParkFindouttheyallwearblackshirt,wanttoposelikepreludeofafight
EthnographicResearchObservations,BrooklynBridgePark
• Thepictureislackofauthenticity
• Thelightofthepictureneedstobeimproved
• Thephotodonotneedtoaddedfilters
Design,BusinessandInnovation Yiduo Qian(Diana)
• Stricttotheplaceweshootphotos
• Boyspreferdarkshirts
• liketreasonstylephotos
• Insomepoints,boyslikeposingandtakingphotsmorethangirls
• Beautifulviewscaninspirepeopletakingphotosandposedifferently
Design,BusinessandInnovation Yiduo Qian(Diana)
EthnographicResearchFindings
• Preparefortheinterview• Briefdescriptionandgoals• Haveexpectresponses• Shortconversations• Questions
Design,BusinessandInnovation Yiduo Qian
InterviewingHumans
• Structureoftheinterview• Introduction(warmup)• Body(doingdeeper;open-endedquestions)• Conclusion
Design,BusinessandInnovation Yiduo Qian
InterviewingHumans
• Hosttheinterview• Breathe
• Focusontheinterview• Attentionvagueanswers• Noinformationaboutyourself
Design,BusinessandInnovation Yiduo Qian
InterviewingHumans
• Beforeinterview• Makeachecklist• Listquestions
Design,BusinessandInnovation Yiduo Qian
InterviewingHumans
• Post-productionthedata• Findthemes• Specificlanguage• Pointoutproblems
Design,BusinessandInnovation Yiduo Qian
InterviewingHumans
3
Design,BusinessandInnovation Yiduo Qian
InterviewGuide OpenQuestions• How’syourclassgoing
(cancelled)feeling?• Whichclass?Why?• Whatyoudoduring the
sparetime?(directing)
Thegodeep• Whyyouwanttodo?• Whoinspireyou?• What’syouroppinon of…(someone
related)?
EditedInterviewhttps://www.youtube.com/watch?v=x1-WylWPrJg
Design,BusinessandInnovation Yiduo Qian
InterviewFindings
• Hanslikesplayingbasketballandguitarduringhissparetime.
• Hanswantstobeadirectorinthefutureduetohishighschoolexperience.
Design,BusinessandInnovation Yiduo Qian
InterviewFindings• Thewarmingpartoftheinterviewshouldbeimproved
• Questionsarenotsmoothlyconnected
• Littlenervousduringtheinterview(bothmeandHans)
• Manyblankspacesbetweenquestionsandresponsesalthoughbeenedited
Design,BusinessandInnovation Yiduo Qian
DeskResearch,BusinessSites“Formillennials,adulthoodnowdefinedbyfinancialfreedom”
• Millennialsarenolongermeansadultsstartingafamilybutratherhavingajobandstopaskingmoneyfromparents.
• Millennialsarelackofgoodmoneyhabitanddonotgeu itfromattendingcollege
• Collegestudentsgraduatewithstudentdebtinordertogetmoneyfromparents
http://www.reuters.com/article/us-column-money-adulthood-idUSKCN12A27L
Design,BusinessandInnovation Yiduo Qian
DeskResearch,BusinessSites“EBayMakesBidforYoungerShoppersWithRevampedImage”
• EBayistryingtoredefineitselftoattractnew,youngerconsumerswhoshoponphonesanddon’tspendtimetogothroughmanysubjects.
• EBaycompeteswithAmazonsandcooperatewithTargetandWal-Mart
• Thesiteaddspersonalizedrecommendationbasedonthepreviouspurchases
http://www.wsj.com/articles/ebay-makes-bid-for-younger-shoppers-with-revamped-image-1476869406
Design,BusinessandInnovation Yiduo Qian
DeskResearch,BusinessSites“LookWho’sDrivingtheU.S.HousingMarket”
• First-timerhomebuyershavealargeshareofhomepurchases,andtheirmedianagehashoveredaround33.
• TheMillennialsskiptheoldfashionthatstartwithasmallhouse,theybuytheirfirsthomeaslargeandasexpensiveastheoldgenerationofhomebuyers
http://www.bloomberg.com/news/articles/2016-10-19/look-who-s-driving-the-u-s-housing-market
Design,BusinessandInnovation Yiduo Qian
DeskResearch,BusinessSites“YoungAdultsCanDoWithoutDemocracy”
• Don’thavefaithbecausethedemocracysystemisn’tgoodenoughfortheFacebookgeneration
• PhilippinePresidentRodrigoDuterte announcedthatPhilippineisseparatefromU.S
• Personalinvestorsaren’tinvestmoneyintoIndiaanymore
https://www.bloomberg.com/view/articles/2016-10-24/young-adults-can-do-without-democracy
Design,BusinessandInnovation Yiduo Qian
DeskResearch,BusinessSites
“MillennialMediapricesathighendofrange”
• Placeanleadingroleintheareaofmobileadvertising
• AnalystsarelookingforwardsstrongdemandforMillennialMedia
http://www.reuters.com/article/us-millennial-ipo-idUSBRE82R1HK20120328
Design,BusinessandInnovation Yiduo Qian
PeertoPeerDocumentation
Design,Businessandinnovation Yiduo Qian
PeertoPeerDocumentation
Design,Businessandinnovation Yiduo Qian
PeertoPeerDocumentationDesign,BusinessandInnovation Yiduo Qian
PeertoPeerDocumentation
Design,BusinessandInnovation Yiduo Qian
PeertoPeerDocumentation
Design,BusinessandInnovation Yiduo Qian
PeertoPeerDocumentationFindings• Beautifulscenerymakespeoplewanttotakephotosandselfies
• Boystakemorecareofgirlsthangirlsdoofboysduringthetrip
• Somebehaviorscaninfluenceotherstodothesamething,likecatchingcrabs
• Boyslikestaytogetherwitheachotherasagroup,sodogirls
Design,BusinessandInnovation Yiduo Qian
ProductIdea,Assign7• Usingmulti-sensorytechnologytocreateanexperienceemployingsmell,sightandtouchinordertofacilitateworkanddown-timelikeopportunitiesforthoseunabletoreadilytravel.
• Theresultingexperienceincludesthesensationofbeinginasituationwhichincludesthepossibilitytoweathereffects,visualdramaandsoundseffect.
• Usersmayincludethosewithdisability,thefinanciallyindigentandthosesimplyinahurry.
Design,BusinessandInnovation YiduoQian(Diana)
InfographicElements• Disabledpeopleandfinancialdifficultypeople• 4-Droom• Sensesincludesounds,weather,airflow,visionandsmell• Donotneedplaneticket• Time-savingandmoney-saving• Experience
Design,BusinessandInnovation YiduoQian(Diana)
4D ROOM
DISABLED POOR
WEATHER
SOUND
AIRFLOW
VISION
SMELL
VIVIDSCENERY
TIME-SAVING
MONEY-SAVING
TIME-CONFLICT
Executive Business Summary and Information GraphicVisualization for a Proposed Business based on Original ResearchFA14 First Year Connection CourseBusiness, Design and InnovationYiduo Qian (Diana)Professor Klinkowstein
4D ROOM
DISABLED POOR
WEATHER
SOUND
AIRFLOW
VISION
SMELL
VIVIDSCENERY
TIME-SAVING
MONEY-SAVING
TIME-CONFLICT
Ethnographic Research
Using multi-sensory technology to create an experience employing smell, sight and touch in order to facilitate work and down-time like opportunities for those unable to readily travel.
The resulting experience includes the sensation of being in a situation which has the possibility to generate weather effects, visual drama and sounds effects.
Users may involve people with disability, the financially indigent and those simply in a hurry.
Interview with Extreme User
Peer to Peer Research
Desk Research
People tend to pose dfferently in different environments and situations.
“After the drama with the script I wrote and the main character I played, I am excited and want to be a director.”
Good scenery can put people in a good mood and people are more willing to take photos to record the views when they are in the good mood.
College students graduate with student debt in order to get money from parents.
reuters.com Oct 10, 2016
Yiduo QianProfessor Klinkowstein
fa14 Design, Business and Innovation Imagined
Product / Service In Situ Visualization
DesignThinkingforEducators,Ideo• “Designthinkingisamindset.”• Human-based• Needmulti-perspective• Alwaysthinkingaboutthegoodside• Needexperimentstolearnfrom
Design,BusinessandInnovation Yiduo Qian
DesignThinkingforEducators,Ideo• Toapplydesignthinking• Discovery• Explanation• Brainstorming• Testingideas• Improving
Design,BusinessandInnovation Yiduo Qian
DesignThinkingforEducators,IdeoPre-work1. Definethedesignchallenge• Defineproblems• Specifictheproblems• Simplifytheproblems,butnottoonarrow• Definethegoals• Definethelimitations• Anoutlineofthedesign
Design,BusinessandInnovation Yiduo Qian
DesignThinkingforEducators,Ideo2. outlinetheproject• Finishprogramminginaday• Splitintoaweek-project• Spreaditinmonths
Design,BusinessandInnovation Yiduo Qian
DesignThinkingforEducators,Ideo3. Preparation• Workinggroup• Aplacesetasareminderofthework• Materials
Design,BusinessandInnovation Yiduo Qian
DesignThinkingforEducators,IdeoStarttheprogram1. Discovery• Clarifythechallenge• Exchangeunderstanding• Identifyaudience• Refinetheplan
Design,BusinessandInnovation Yiduo Qian
DesignThinkingforEducators,Ideo• Getreadytoresearch• Identifysources• Interview• Listquestions• Assignfieldwork
Design,BusinessandInnovation Yiduo Qian
DesignThinkingforEducators,Ideo• Getinspiration
• Doobservations• Analyzethefindings• Interviewexperts• Interviewaudienceorconsumers• Interviewindividuals• Askforself-experience,groupandpeer-to-peerobservations
Design,BusinessandInnovation Yiduo Qian
DesignThinkingforEducators,Ideo2. Inspiration(changeinnotes)• Sharewhatyougetoriginallyandfromresearch
• Personaldetails• Eventdetails• Motivations• Hinders
Design,BusinessandInnovation Yiduo Qian
DesignThinkingforEducators,Ideo• Getfindings• Findthetopicandhavethestatements• Analyzefindings• Getdeeperinthediscoveries• Getinformationfromothersinthegroup• Definefindings
Design,BusinessandInnovation Yiduo Qian
• Createaactionablereminder• Testdifferentframeworkswithlearnings• Havebrainstormingquestionsbeginwith“Howmight…”or“Whatif…”
Design,BusinessandInnovation Yiduo Qian
DesignThinkingforEducators,Ideo
3. Ideation• Selectideas
• Prepareandexpeditebrainstorming• Postquestionsonthewallandgetideasfromindividualsandgroups• Keeppassion• Voteforthepromisingideas• Goingdeeper
Design,BusinessandInnovation Yiduo Qian
DesignThinkingforEducators,Ideo
• Polishideas• Defineideasagain• Listchallengesandnewsolutions• Writedownthesummaryanddetails• Keepthesheetvisibletoallteammembers
Design,BusinessandInnovation Yiduo Qian
DesignThinkingforEducators,Ideo
4. Experimentation• Maketheprototypesaccordingtotheidea
• Waystoprototype• Storyboard• Diagram• Story• Advertisement• Mock-up• Model• Role-play
Design,BusinessandInnovation Yiduo Qian
DesignThinkingforEducators,Ideo
• Receivefeedbackbysharingtheprototype• Considerthesettingsofthesharing• Whattotest
• Selectwhomtogetfeedbackfrom• Decideaplacetomeetandaskparticipantstousetheprototypebefore• Inviteanothergroupofparticipantsafterimprovetheprototypebasedonthefeedbackfromthefirstgroup
Design,BusinessandInnovation Yiduo Qian
DesignThinkingforEducators,Ideo
• Questionguide• Getspontaneousreactions• Openquestions• Framequestions• Arrangethequestionguide
• Processfeedbackquestions• Showopennesstoproblems• Providemultipleprototypes• Satisfiedparticipantsduringconversation
Design,BusinessandInnovation Yiduo Qian
DesignThinkingforEducators,Ideo
• Generatefeedback• Evaluatetherelevance• Improvebarrierspeoplepointoutandemphasizewhat’sgood• Makeanewprototype
• Identifiednecessity• Listmaterials• Calculatefundsandtimelimits• Makeanactionableplan
Design,BusinessandInnovation Yiduo Qian
DesignThinkingforEducators,Ideo
5. Evolution• Followlearnings• Identifysuccess• Documentprogress
• Trackthechangesbecausetheidea• Discusstheeffect• Celebrate
Design,BusinessandInnovation Yiduo Qian
DesignThinkingforEducators,Ideo
• Moveforward• Bringtheideatolife• Assigntaskstopersonsandwriteonpost-itnotes• Mapatimeline• Planaregularmeetingtime• Pitchtheconcept• Identifypartners• Regulateameetingtimewithpatners
Design,BusinessandInnovation Yiduo Qian
DesignThinkingforEducators,Ideo
• Collectgreatmomentsduringexperience• Createastorywithyourexperienceandspreadit• Buildacommunity• Regulatecheck-intimes• Learnmorethroughthetime
Design,BusinessandInnovation Yiduo Qian
DesignThinkingforEducators,Ideo