Cdc Business Systems Overview

CDC Business systems ccWest Beach Cape Town

27215540144 info@cdcsys.co.zawww.cdcsys.co.za

Take a service call in seconds!

Manage the work schedule with ease with the integration of MS OUTLOOK

Manage the work schedule with ease with the integration of MS OUTLOOK

See all your technicians’ schedules in daily, weekly or monthly view for a complete picture of upcoming jobs

See all your technicians’ schedules in daily, weekly or monthly view for a complete picture of upcoming jobs

Just drag jobs from one technician to another to reassign them, or drag items to change the scheduled time or duration of work.

Just drag jobs from one technician to another to reassign them, or drag items to change the scheduled time or duration of work.

CDC decreases call-taking times and costs, improves the customer experience and reduces the risk of call backs.

Control repeat calls (return call)

Customer branch facility for contracts or repairs by branch

Keep a detailed history of all the past services and equipment you have at each customer location

Flexible job management allows you to create the service task on equipment, schedule equipment installations, track in-house work orders, automate equipment drop-offs, or just track the helpdesk call

Checks for duplications of jobs and be able to view status of job

Expected job date/time can be entered immediately as well contract priority.

Set up fault code lookups for quick logging of calls

CDC HVAC software will also assist in the management of customers with maintenance contract services.

Jobs can be assigned to technicians immediately or later

Multiple serial numbers can be entered and tracked for jobs

Jobs can be opened for logged calls automatically and job card or service sheet can be emailed to customer as confirmationThat call is being attended to.

See service history details by customer, equipment and contract information. Displays:- Call date and time, Work completed date and time,- Caller and previous call history, Service request description.

Job Opened automatically from help desk

History of customers calls can be recalled.

Labour or travel charges are displayed on the job, eliminating time and errors.

CDC HVAC software can be used by any service industry such as Plumbers, Electricians, Repairs and Maintenance etc.

Different users can be notified of logged calls and open jobs