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On December 3rd, 2014, in excess of 200 delegates gathered for a Tourism Occupational Standards Conference to seek an effective mechanism for Vietnam tourism human resources development by establishing a strong partnership between the public and the private sector.

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| DIRECTION / DEPARTEMENT | NOM DE LA PRESENTATION | MAI 2014 1

‘The Role of the VTOS for Human Resources Development and Corporate

Employee Transfers’

5 Key Roles

1.

SKILLS

KNOWLEDGE

ATTITUDE

2.

LOCAL

TALENT 3.

INDUSTRY

PARTNERSHIPS

4.

HOTEL

DEVELOPMENT

5.

MOBILITY

VTOS Key Role:

Framework for educational institutions and industry standards

Consistency in certification in service quality and tourism

qualifications

Confidence is growing

Health and Safety best practice

1. SKILLS, KNOWLEDGE AND ATTITUDE

VTOS Key Role:

Providing a solid career pathway for local students into

International Tourism Operators

Increase in local GMs and middle management

Utilise local knowledge

2. LOCAL TALENT

VTOS Key Role:

Closer relationships across industry

Promotes uniform competencies across all tourism organisations

3. INDUSTRY PARTNERSHIPS

VTOS Key Role:

Support rapid hotel development

Improvement of recruitment candidates

Consistency in service delivery for new hotels

Owners investment improved with quality of service delivery

and reputation

4. HOTEL DEVELOPMENT

(NHỮNG CON SỐ CHỦ CHỐT 2014)

VTOS Key Role:

Supports the implementation of MRA-TP which will

provide significant benefit to region

Blended learning opportunities across region

5. MOBILITY

| DIRECTION / DEPARTEMENT | NOM DE LA PRESENTATION | MAI 2014 9

Thank You