Use Learning to Make Friends and Influence People

Use Learning to Make Friends and Influence People

Sponsored by:

David WentworthPrincipal Learning Analyst,

Brandon Hall Group

Alessio ArtuffoChief Revenue Officer,

Docebo

Thank You To Our Sponsor!

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A conference for Learning & Development professionals – September 18-19 in Boston, MA

Register by July 13 and use code WEBINAR15 to get an extra 15% off our early bird prices!

doceboinspire.com

HCM Research and Advisory Firm

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FOUNDED IN 1993

Community of 300,000+

10,000 Global Clients

Leading Independent HCM Research & Analyst Firm

Publishing 2+ Pieces of Research Each Day

Sample of Our Clients

How We Help You

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MEMBERSHIP

STRATEGICCONSULTING

EXCELLENCEAWARDS

PROFESSIONAL DEVELOPMENT

Learning & Development

Talent Management

LeadershipDevelopment

Talent Acquisition

WorkforceManagement

Open Surveys

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Visit www.brandonhall.com click Open Surveys

If you would like to join a panel of survey takers, please contact us at success@brandonhall.com

•Training Benchmarking

•Succession Management

•Performance Management

•Compliance Training

•HCM Technology Spending

Corporate Functions

Purchasing Sales

Suppliers

Manufacturers

Resellers

Customers

Extended Enterprise

Enterprise

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The Learning EcosystemLarger than you think

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Public Citizens

Brand Followers

Clients/Customers

Sales Channels

Partners

Contractors

Employees

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Poll 1: What best describes your organization’s extended enterprise experience?

1. No experience

2. Interested in exploring

3. Already exploring

4. Some training being delivered externally

5. Full extended enterprise strategy

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The Learning Audience Reaches Far and Wide

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How Much of the Learning Audience is Considered External?

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Targeted Groups and Frequency

The Learning Audience Reaches Far and Wide

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Extended Enterprise Learning

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An effort to extend

the learning

experience beyond

the company’s “four

walls” to maximize

learning impact

across the entire

value chain

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Extended Enterprise

Partners

Associations

Franchisees

Suppliers

Customers

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INTERNALTraining

EXTERNALTraining

ALL EMPLOYEES SALESCOMPLIANCE

(PRIVACY, H&S)

PARTNERS CLIENTS MEMBERSHIPS

INTERNAL and EXTERNALTraining

INTERNALTraining

EXTERNALTraining

Hybrid (Both)

45%37% 21%

ASSOCIATIONS FRANCHISES

Use Cases

1. Generate revenue

2. Customer loyalty

3. Supplier education

4. Cut costs

5. Product support

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Poll 2: If your organization provides extended learning, what is the primary business reason?

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Source: Brandon Hall Group 2016

Improving customer experience

Gaining market share

Cutting expenses

Driving innovations

Delivering new products/services

1

2

3

4

5

Top Business Priorities for Organizations

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How Has Extended Enterprise Training Helped Your Business?

Benefits of Extended Enterprise Learning

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Gaining Market Share

Extended Enterprise Learning helps:Increased selling power via knowledgeable sales channels

Using the supply chain to establish a global presence

Greater exposure for all products and services

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Collaboration with suppliers and manufactures

Better connection to customers to anticipate needs

New opportunities to upsell

Improving InnovationDelivering New Products/Services

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Better relationships with suppliers

Shortened product and sales cycles

Fewer customer support calls

Cutting Expenses

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Stronger relationship after the sale

Staying ahead of the informed consumer

Less reliance on customer support

Improving Customer Experience

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Case Study

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Case Study

Company At-a-Glance

Industry Quick Lube (Retail Auto Service)

Revenue $220,000,000

Employees 2500

Global Scale 274 corporate stores, 646 franchises

Customers/Output, etc. 9 Million Oil Changes/Year

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Case Study

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• Single System• As far as customers are concerned, there is no

difference between a company owned store and a franchise

• Employees of both types need to have the same set of skills

•Track manager-led and classroom training with ease.• Turnover in this group is greater than 20%• System makes it easier for managers to register and

manage the high volume of learners

•Dashboards & Reporting

•Competitive Functionality and Feel

Case Study

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•Dashboards & Reporting• Imperative that employees, managers, and multi-unit

managers know the status of each employee’s progress and a summary of each store’s progress at a glance.

• Status of training in each store is available through an easy to read graphical dashboard.

•Competitive Functionality and Feel• Competition for new franchisees with other franchisors• Potential franchisees are wary of partnering with a

business with complex, hard to use systems

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Nintex Success Story: Gaining Visibility on Partner Network Training

● Workflow technology company

● 30% YOY Growth, 5+ new hires/week

● Vast and varied partner network

Everything from solutions consulting to

creating, packaging, delivering Nintex

training material

● Needed hybrid solution providing visibility

& reporting of course taken, completed,

passed, etc. across partner network

"We can see which partners have shown interest in working seriously with us."

- Erick WeitkampTechnical Training Officer

Summary and Wrap Up• What happens outside your ‘four walls’ is

consequential and your responsibility

• We need to understand the state of our extended enterprise

• Learning must be connected to performance at all levels

• Build the business case

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Questions?

Thank you for joining us today!

If you have any additional questions, please email us at success@brandonhall.com.

Learn More About UsProducts and services that we offer

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How We Help You

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MEMBERSHIP

STRATEGICCONSULTING

EXCELLENCEAWARDS

PROFESSIONAL DEVELOPMENT

Learning & Development

Talent Management

LeadershipDevelopment

Talent Acquisition

WorkforceManagement

We Do This Through…Research and Analysis that Define New HCM Standards

Success Stories from Global Organizations that Show those Standards in Action

Professional Development that Assesses Current State and Enables Innovation

Flexible Services to Design and Implement Transformative Solutions

Recognition that Validates the Transformation

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Membership Offers Tailored SupportRESEARCH ACCESS & EVENTS

• Reports • Case Studies, Frameworks & Tools• DataNow® & TotalTech®• Webinars and Research Spotlights• Annual HCM Conference

ADVISORY SUPPORT• Ask the Expert• 1 on 1 Consultations• Research Briefings• Benchmarking

CLIENT SUCCESS PLAN• Your Priorities• Executive Sponsor• Client Associate• Monthly Meetings

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To learn more about becoming a member or to sign up for a free trial, please email us at success@brandonhall.com

Strategic Consulting Offers Expert Solution DevelopmentBENCHMARKING

• Competitive/Comparative• Maturity Model• Custom Research

STRATEGY• Business Case• Planning• Organization & Governance

TECHNOLOGY SELECTION• Vendor Selection• Architecture Design• Systems Evaluation

DEVELOPMENT & INTEGRATION• Program Design• Assessment• Survey• Process Integration

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To learn more about consulting, please email us at success@brandonhall.com

Why Brandon Hall Group

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1

2

3

4

5

We offer flexible, high-value memberships that offer everything you need at a cost you can afford.

Our research is better – more targeted, easily digestible, focused on business results, predictive, prescriptive.

Our solutions gets better results – research-driven, focused on the business, simple, targeted, flexible approach.

Our case studies are unique for their diversity and focus on business results.

Our professional development is practical, tailored to your needs, and equips you to take action.

Research Calendar

35

LEARNING AND DEVELOPMENT

TALENT MANAGEMENT

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Research Calendar

36

TALENT ACQUISITION

WORKFORCE MANAGEMENT/HR

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What Our Clients Have to Say

Brandon Hall Group’s Excellence Awards allows you to take a deeper dive and evaluate the programs that you’ve created at a level that you might not have the opportunity to do… They have always been a cornerstone for me.

- Katrina Williams, Director, Sales Capability

CDW

https://youtu.be/OgdA_tpM55U

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What Our Clients Have to Say

I describe the attention and that customer service that I’ve experienced as being excellent. They are very attentive and wherever I need to be connected to whomever, they are there to help me.

- Joanne Veech, Global Talent Leader

PwC

https://youtu.be/YkY-v8gfW5k

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HCMx Radio

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THE ONLY PODCAST IN THE HCM ARENA THAT WEAVES CURRENT MARKET RESEARCH, HR TECHNOLOGY AND INDUSTRY LEADERS INTO EACH EPISODE

To catch up on the latest episodes, visit www.brandonhall.com/hcmxradio or subscribe on iTunes

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