Usability Testing Plans

Testing Plans: Mapping the WorkThursday, February 23, 12

You got to know where you want to go.

Thursday, February 23, 12

and you got to know where the pitfalls are.

You need to know

• How

• When

• Where

• Who

• Why

• What

Worries:Formal?Casual?

Prepared.

Test plans also:

Serve as main communication vehicle

Defines requiredresources.

DefineFocal pointsMilestones

Parts of the Test Plan

Purpose, goals, and objectives of the test

Broadly.Major stuff.

Why are you testing?What’s the impetus?

Reasons NOT to test:

• Improving user experience

• Everyone else is doing it

• Space is available

• Somebody wants to do something shiny

• Market testing

Good reasons to test:

• Understanding which users can use the product well.

• Compensating for acknowledged issues.

• Addressing specific complaints.

Research questions

Clear, succinct

MeasurableQuantifiable

Don’t do this:

• Is the product usable?

• Is the product ready for release or does it need more work?

• How easily do users understand what is clickable?

• How easily do they find X information?

• How quickly & successfully do they register for the service?

• Where in the site do they go to find Search?

Participant characteristics

double-check with client

# of participants

Participant types

Method (test design)

keeps everyone in the team on the same page

multiple test moderators

focuses test development

protocols

Task list

• Description of task (1 line)

• Materials/Machine states required

• Successful completion criteria

• Timing/Benchmarks

Goal:Indirectly expose usability flaws

Prioritize tasks:

FrequencyCriticalityVulnerabilityReadiness

Test environment, equipment, and logistics

Test moderator role

Data to be collectedEvaluation measures

Report contents and presentation

Usability Testing Plans

Technology

Usability Testing Report

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Remote Usability Testing

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Heuristic Evaluation Nielsen and others. Overview Introduction –Evaluation Plans, Acceptance Testing, and Life Cycle Expert reviews Usability testing