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UC&C Evolution: Navigating User Experience when traditional conferencing,
voice, unified communications and collaboration collide
Suzanne Lipton
Level 3 Communications
Objectives for Our Time Today
• UC&C / Enterprise Communication trends
• Demands on IT from the Business
• Moving from “Silos” to Convergence
• Case Studies
• Take Aways
• Q&A, Open Forum, Comments
� Vision, Progression, Migration PathOverview:
Technology changes in the Unified
Communications and Collaboration
space mean IT organizations are facing
imminent decisions around voice, IM&P,
video, conferencing and other critical
applications all at once.
We will discuss these trends and share
how some enterprises are approaching
these changes.
We will also discuss implications on
both voice and collaboration for IT and
end users as you determine your own
approach.
Enterprise Communication Trends:All IP, Mobility, Collaboration, Cloud
BYODSmart Phone, Tablet, Soft Client
SmartAnywhere, Anytime, Immersive
Experience
Collaboration
UnificationAudio/Video /Data, Unified Scheduling, Unified
Conference M anagement
Convergence
TDM to IP Mobility
TCO
IP Telephony, SIP
IP
End User
Enablement
Demands on IT from the Business are
Shaping Collaboration
1. Simplify
2. Streamline
3. Provide satisfying interactive experience globally
4. Drop or preserve costs but deliver on evolving needs to end users
5. Deliver IM & P, with “show-ready” call control, web collaboration & video
6. Make video accessible = simple to set up + conduct from any device within & outside of your enterprise
7. Quality
8. Diversity
9. Scalability
10. Support
Lining up the Sides of the
Rubik’s Cube…
The Current UC&C Landscape is
fragmented for the EnterpriseThe enterprise communication environment is complex and made up of an ecosystem of software tools, disparate networks, and legacy equipment investments that don’t interoperate.
X
X
5pm
Internal
External
?
?
Consumer
Voice
Video
IMWeb Conferencing
Audio
Conferencing
Financial Services Organization
� Profile:
• 10,000+ knowledge workers
• Skype for Business on-prem (IM & P only)
• Avaya standardization for TDM voice
• Audio / Web conferencing
• Video MCU - Cisco Tandberg
� Objectives:
• Give end users single solution capable of video, audio and web collaboration
• Enterprise-wide
• Next 3 years use
• Then re-visit Skype for Business; convert from TDM to SIP voice over time; maintain Avaya investment (for now)
� Solution:
• Cisco Spark Meet - WebEx, CMR Hybrid, CCA
Case study
Global IT & Business Process Automation Company
� Profile:
• 1500 knowledge workers
• Skype for Business on-prem
• Traditional voice not tied into Skype
• Stand-alone Audio / Web conferencing
� Objectives:
• More effectively use Skype for Business by adding audio conferencing capabilities
• Enterprise-wide
• Leverage cloud-based audio conferencing rather than building and scaling that aspect of their solution themselves
� Solution:
• Software license add on to Skype for cloud-based audio conferencing (service provider)
Case study
Audio Conferencing-Lync/Skype IntegrationUnify user experience & simplify user meeting decisions
� Integrate audio conferencing solution for your Lync / SfB deployment.
� Embedded within the Lync / SfB environment are PSTN dial-in options for on-demand access.
Benefits
Global PSTN dial-plan management:
Toll and toll-free access in 118 countries
Reduce total cost of ownership:
Requires only a single call path per conference
Increase conference capacity up to 500 participants: Uses
minimal dependency on Lync
Manage meetings within Lync:
Easy to use, single familiar interface
VoIP and traditional dial-in /dial-out:
Available to participants both internal and external
to your organization
Redundancy and disaster recovery:
Supplement Microsoft Lync and gain network diversity and
fail-over
Utilizes existing software and infrastructure:
Leverage existing investments as you prepare
for a UC&C migration
Microsoft and Lync are trademarks of Microsoft Corporation
Customer Network
Audio Conferencing
Insurance Company
� Profile:
• 5000 knowledge workers
• Skype for Business on-prem, Exchange in O365
• Migrating from TDM to SIP; sunsetting aging PBXs, various locations
• Stand-alone Audio / Web conferencing
� Objectives:
• Determine strategy for call control (E5 licenses; PBX refresh cycle)
• Maintain consistent end user experience enterprise-wide
� Solution:
• Hosted Skype for Business - 500 users of 5000; phasing user groups onto the
platform over time. (Common active directory; mobility of existing licenses)
• Software license add on to Skype for cloud-based audio conferencing by a
service provider
Case study
Skype for Business - Managed
� Microsoft Lync / SfB, managed by Level 3 leverages a holistic UC&C platform that integrates a network,
hosting, and communications architecture for voice, IM, presence, and conferencing applications.
Benefits
Dedicated instance of Skype:
Increased security for your data.
Reduce total cost of ownership:
Eliminate ownership of hardware to support your Lync / Skype
deployment.
Hosted in two data centers:
Geographic redundancy for enhanced BCDR.
E911 Service:
For SIP trunking deployments, E911 services, providing
accurate, emergency calling for your users.
Reduce Lync administration time:
Adds, changes, removal of Lync accounts.
Voice Complete SIP Trunking:
Enablement of Enterprise Voice to Office 365 clients.
Reduced latency
Microsoft and Skype, & Lync are trademarks of Microsoft Corporation
Microsoft Lync /Skype Managed
DedicatedHostingPlatform
ChicagoDenver
NYC SeattlePaired Pools
Voice connections
MPLS
IP Trunk Groups IP Trunk Groups
UC&C: Transformation Roadmap
Hosted UC&C w/ SIP & MPLS
UC&C shows great promise in transforming the ability of
a workforce to interact and be productive with time –
Anytime / Anywhere Access to IMP, hosted Voice,
Video, desktop through Cloud or
on premise integration globally
TDM Voice / Collaboration Capabilities that focus on solving
Conferencing, Voice using off-net or
TDM/PRI solutions – Difficult to maintain
& less competitive pricing
UC&C / SIP / MPLS Capabilities that move the burden of
maintaining the UC&C and legacy Voice
environment to the hosted/cloud location
and provider –
Advanced ApplicationsContinue to simply the premise by moving
applications to the Cloud –
CCA-SP
The future of real time communication
Phone centric paradigm to application/client centric
Run meetings from different types of endpoints ad hoc – PCs/webcam, smartphones, room-based video systems, etc.
Re-imagined user experience
Take aways:
� What strategy is right for your organization for the next 3 years?
� How is your collaboration strategy evolving?
� Are your voice, desktop, and any other teams jointly discussing this evolution?
Suzanne Lipton
Level 3 Communications / Director, UC&C Sales
Suzanne.Lipton@level3.com
973.937.0313 – Desk
917.838.2140 - Mobile
ADNET PartnersADNET proudly partners with leading technology and business solution providers to help our clients find the best possible fit for their needs. We encourage you to visit our partners' websites to learn more about their services.
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