Translating Research into Online Tools to Increase Participation in Collaborative Communities

Translating Research into Online Tools to Increase Participation in Collaborative Communities

Samer Hassan@samerP2P

Commons-based Peer Production

Conflicts

Pushing Forward…?

● Passionate● > Responsibilities● > Concern● Anxiety● Frustration● Fatigue

Pushing Forward…?

● Passionate● > Responsibilities● > Concern● Anxiety● Frustration● Fatigue

Sustainable?

1-9-90 rule Users

CoreContributors

Great Theory

Could social research help building solutions to the

detected challenges?

● Fail fast, Fail cheap, Fail often

● Experimental

○ Hypothesis-driven

● Agile

○ Iterative & incremental

● Don’t build things people don’t want

Lean Principles

Hypotheses

Insights

Test

Design Experiments

Scientific Method

The Target Needs

Think of a community you participate(d) in...

...and your role within it...

I belonged to this 1%

I belong to the 9%

Yet another 90%

● To delegate and share responsibilities

● To ensure things are done the right way

● To support community sustainability

Role 1%: Common Needs

● To help others, to lead initiatives

(change things, to progress)

● To get recognition from others

Role 9%: Common Needs

Role 90%: Common Needs

● To check if aligned to community’s

values/aims

● To explore what is happening

● To be aware of how to get started

Aim: 1% ⬅ 9% ⬅ 90%● Reduction of Frustration & Guilt● Reduction of Dependency ● Distribution of Workload ● Higher Sustainability?

Prototypes for the 1%● I feel consumed by communication

(meetings, mails...)

● I want accessible, concise & updated information

Prototypes for the 1%● I feel consumed by communication

(meetings, mails...)

● I want accessible, concise & updated information

Prototypes for the 9%● I want my contribution to be useful &

meaningful

● I want to feel valued in the community

● I want my reputation to reflect my contribution

Prototypes for 1-9%1%● I don't want to explain things multiple

times

● I want to help stuck participants

9%:● I want to learn new things

Prototypes for 9-90%9%:● I want the community to be inclusive

90%:● I feel lost

● I don't know how to find information

Teem, for the 1%● I want to share responsibilities

● I want people to know what needs to be done

● I want people to know how to do things

● I don't want to explain things multiple times

Teem, for the 9%● I want to collaborate to keep the

community running

● I want my contribution to be useful & meaningful

● I feel insecure about how to participate

● I feel inspired by some community (core) members

● I want to lead my own initiatives

Teem, for the 90%● I feel lost

● I don't know what’s going on

● I don't know how to get started

● I would like to be aware of what the community offers

● I don’t care about many community details

● I enjoy feeling part of the community

Try it out!

http://teem.works

Could Teem be useful in a context you know? Where?

How could you generate new outcomes from your research to

build tools, policies, recommendations...?

Samer HassanBerkman Center at Harvard

Universidad Complutense de Madridhttp://samer.hassan.name

@samerP2P

This presentation is a composition of text and images by Samer Hassan. The text is released as Creative Commons Attribution 4.0 International. The images are mostly copyrighted and used under Fair Use. The image logos belong to their corresponding brands, projects or institutions. Sources of other images: CSA Tabacalera, Calvin & Hobbes, Big Bang Theory, Brainless Tales, Baran (1964), P2Pvalue, GRASIA UCM, Wikipedia, Microsoft, Journal of Peer Production, Teemu Arina’s slideshare, and unknown others

Questions?