Towards An Improvement Community Platform for Service Innovation

Towards An Improvement Community Platform for Service

Innovation

A Brief Opportunities Sketch ISSIP Conference Call

10 September, 2014

Jack Park

Software in the service of improvement communities is a component of Douglas Engelbart’s Dynamic Knowledge Repository architecture

Outline

• A scenario to illustrate stigmergy and discovery

• Fast and Slow Thinking

• A multi-space model where services abound

• Resources

Discovery consists of seeing what everybody has seen and thinking what nobody has thought.

–Albert Szent-Györgyi

Stigmergy* is a mechanism of indirect coordination between agents or actions, a form of self-organization.

* http://en.wikipedia.org/wiki/Stigmergy

A Scenario—Discoveries in Disparate Conversations?

Discovery?

Immune Response

Bacterial Infection

Macrophage

Free Radical

Reactive Oxygen

macrophages use free radicals to

kill bacteria

Bookmark page with these tags

Annotate page with this idea

A Scenario—1

Joe is a med student doing research: He annotates and tags a web document

Antioxidant

Free Radical

Bookmark page with these tags

antioxidants kill

free radicals

Annotate page with this idea

A Scenario—2 Sarah lives a healthy lifestyle: She is researching cancer prevention; she annotates and tags a web document

Ben makes a discovery

What’s this all about?

Ben, a cancer patient, becomes curious about free radicals—a new concept to him

A Scenario—3

Free Radical

macrophages use free radicals to

kill bacteria

antioxidants kill

free radicals

The Free Radical tag formed a trail that connects these annotations, stigmergy in action

antioxidants kill

free radicals

macrophages use free radicals to

kill bacteria

Ben adds a new Connection between

the two ideas

Must Avoid

A Scenario—4

Ben makes a decision Sounds like I should not take any more antioxidant pills!

Create a new set of representations by connecting the two core concepts and

explaining the connection

antioxidants kill

free radicals

Contraindicates

macrophages use free radicals to

kill bacteria

Bacterial Infection Antioxidants

Because

A Scenario—5

Olivia, a Medical Doctor, begins to create new information to better explain what Ben said.

Contraindicates Bacterial Infection Antioxidants

A Scenario—6

A Challenge is posed to the primary

assertion

“Compromised host” as a new concept to be represented in the

knowledge base

A Scenario—7 Structured conversation responds to the question, an instance of a Bohmian Dialogue*

* http://en.wikipedia.org/wiki/Bohm_Dialogue

antioxidants kill

free radicals

Contraindicates

macrophages use free radicals to

kill bacteria

Bacterial Infection Antioxidants

Because

Appropriate For

Compromised Host

A Scenario—8 Co-created resource in the knowledge base

Fast and Slow Thinking

• Fast thinking – Frontal-cortex chatter

• Ideas floating around – Face2Face

– Chat rooms

– Twitter

• Slower thinking – Working memory

• Ideas that stick – Blogs

– Wikis

– Conference papers

• Slow thinking – Long-term memory

• Ideas that need to be » Remembered,

» Organized

» Processed in the background

– Topic maps

Daniel Kahneman (2011) Thinking Fast and Slow

Multi-space Framework

• Just for me

– Personal topic map

• Just for us

– Slow Thinking • Digital Library

– Topic Map

• Public memory

• Just in case

– Fast thinking

– Slower thinking

http://knowledgegardens.wordpress.com/augmenting-cognition-a-multi-space-model/

Knowledge Mapping Tools

• Mindmaps – Very simple – Unlabeled arcs as Relations

• Concept Maps – Simple – Labeled arcs for Relations

• Topic Maps – Less simple – Topics as Relations

• Can model a relation’s biography

• Can use relation as argument in other relations

• Mindmap – [A] _ [B]

• Concept Map – [A] “cause” [B]

• Topic Map – [A] [cause] B

• Where [cause] really means:

– [A cause B]

• Which can be an argument: – [X] [refutes] [A cause B]

Note: the term mindmap is frequently used when concept map is meant, and vice versa. “mindmap” is the most common term for knowledge maps.

Some Resources

• Mindmaps – Tony Buzan’s original

• http://thinkbuzan.com/

– Freemind (open source) • http://freemind.sourceforge.net/wiki/index.php/Ma

in_Page

– Mindmup (open source) • https://www.mindmup.com/

– Docear (open source) • http://www.docear.org/

– bubble.us • https://bubbl.us/

• Concept Maps – Mohiomap

• https://www.moh.io/mohiomap/welcome.php

– Compendium (open source) • http://compendium.open.ac.uk/

– Cmap • http://cmap.ihmc.us/

– DebateGraph • http://debategraph.org/

• Topic Maps – Ontopia (also open source)

• http://www.ontopia.net/

– Topincs • http://www.topincs.com/home

– TQTopicMap (open source) • https://github.com/KnowledgeGarden/TQTopicMap

– JSONTopicMap (open source) • https://github.com/SolrSherlock/JSONTopicMap

– Wandora (open source) • http://wandora.org/www/

• Other – Truthmapping

• http://truthmapping.com/

– ClimateColab • http://climatecolab.org/

See also: http://ltlatnd.wordpress.com/2011/05/11/ten-popular-concept-mapping-tools/ http://en.wikipedia.org/wiki/List_of_concept-_and_mind-mapping_software

A Multi-space Framework

• Just for me

• Just for us

• Just in case

Let us co-create our future jackpark@topicquests.org