View
555
Download
2
Category
Preview:
Citation preview
The Power of Business Agility for Innovation, Transformation and Growth
Jesper Christensen
It’s Time to Take Advantage of a Complex and Changing Marketplace
• Complexity and Change• Over 8X market growth in less than
a decade• Very high customer churn • Cutthroat competition• 27 Million Customers• Diverse systems integration needs
“We can now react very quicklyto promotional opportunities
when they arise.” Mario Domingo
Head of Product Design and CreationGlobe Telecom
Innovation and Growth• 600% increase in promotion effectiveness• 90% reduction in time and cost to develop
new promotions• Expected one-year payback• Increased market share and revenue• Improved customer experience
CEOs Recognize the Challenges and Opportunities as the Business Network Becomes More Dynamic
IBM Global CEO Survey, Institute for Business Value, 2010
“In these uncertain times, effective and swift decision making is more important than ever.”Shuzo Sumi, President and CEO Tokio Marine Holdings, Inc.
“The complexity over the next five years is off the charts – a 100 on your scale from 1 to 5”
Edward Lonergan, President and CEO Diversey, Inc.
“Our products need to anticipate need, rather than respond to a request.” Michael D’Ascenzo, Commissioner of Taxation, Australian Taxation Office
What’s Going to Make a Difference:
• When you are faced with planned and unexpected change?
Through client transformations and market insight we have identified specific agility levers
[uh-jil-i-tee lev-erz] noun: combinations of technology capabilities that accelerate the path to agility with reduced cost and greater efficiency
Drive Agility Throughout the Lifecycle of Meeting Customer Needs
Make better decisions driven by analytics and business rules
Accelerate application, service and information delivery and extend reach to cloud
Take a smarter approach to process and integration
Agility Levers Turn Change and Complexity To Your Advantage
• Real-time intelligent decision automation
• Visualized infrastructure & predicted disruptions
• Optimized IT planning
• Accelerated application delivery• Secure information delivery
• Faster process change and integration• Streamlined and automated
deployment
Make Better Decisions Driven by Analytics and Business Rules
How can you:Improve your operational decisions and the decisionsyou make about change?
Use Agility Levers To Make Better Decisions
Agility Lever:Real-time, intelligent decision automation
Capability:Decision Management
Santiago Stock Exchange improved real-time securities fraud surveillance by 100%
Agility Lever:Visualized infrastructure & predicted disruptions
Capability:Predictive BusinessService Management
Large US city realized 60 - 90% improvement in availability of critical services
Agility Lever:Optimized IT planning
Capability:Application Portfolio Management
A large bank uses decision planning to reduce applications from 600 to 147
Take a Smarter Approach To Process and Integration
How can you:Respond faster and betterto business change?
Use Agility Levers To Take a Smarter Approach To Process
¹ Customer Case Study, Demonstrated Benefits of Software Delivery Automation, Hurwitz 2011
Agility Lever:Faster process change and integration
Capability:Business Process Management + SOA
Premier has helped 157 hospitals save 23,000 lives and $2.85 billion in 30 months
Agility Lever:Streamlined and automated deployment
Capability:Collaborative Dev/Ops
40% reduction in build and deploy errors and 46% increase in software deployment frequency1
Accelerate Application, Service and Information Delivery and Extend Reach To Cloud
How can you:Accelerate the delivery of applications and services securely and cost efficiently?
Use Agility Levers To Accelerate Delivery of Technologies
2 Aggregation of results from a productivity study conducted by IBM System z customers.
Agility Lever:Accelerated application delivery
Capability:MultiplatformDevelopment
Demonstrated 22-37% improvement in developer productivity2
Capability:Cloud Deployment and Management
Haddon Hill Group demonstrated improvement in cloud deployment speed by 100 times
Capability:Universal Connectivity
Stein Mart saves 500 labor hours in data recovery
Agility Lever:Secure information delivery
Recap: Agility Levers Improve Outcomes Through the Lifecycle of Business Changes
• Real-time intelligent decision automation
• Visualized infrastructure & predicted disruptions
• Optimized IT planning
• Accelerated application delivery• Secure information delivery
• Faster process change and integration• Streamlined and automated
deployment
Agility Levers Are Driven By Combinations of Capabilities
Agility Levers Capabilities
• Real-time intelligent decision automation• Visualized infrastructure & predicted
disruptions• Optimized IT planning
• Decision Management• Predictive Business Service Management• Application Portfolio Management
• Real-time intelligent decision automation• Visualized infrastructure & predicted
disruptions• Optimized IT planning
• Real-time intelligent decision automation• Visualized infrastructure & predicted
disruptions• Optimized IT planning
• Business Process Management + SOA• Collaborative Dev/Ops
• Faster process change and integration• Streamlined and automated deployment
• Real-time intelligent decision automation• Visualized infrastructure & predicted
disruptions• Optimized IT planning
• Multiplatform Development• Cloud Deployment and Management• Universal Connectivity
• Accelerated application delivery• Secure information delivery
Succeed with an Initial Project
Establish a Program
Extend Success to Transform Across the Enterprise
Bu
sin
ess
Ou
tco
mes
Project Scope
Improve speed of operational decisions
Quickly change and integrate business processes
Deliver new services faster
12
3
Match customers with products in real-time
Link customers and partners into processes
Deliver new customer self-service features to beat competition
Extend real-time operational decision making capabilities
Enable rapid business led process changes
Streamline multiplatform development, deployment, and information delivery for
mobile, web, and cloud
Build Your Roadmap To Agility
Business Agility Across Industries and Geographies
• Needed to create a secure national civil registry to support federal processes
• Used Technology lever to save more than US$1.5 million per year in school operations and labor costs
Austrian Federal Ministry of the Interior
• Needed to efficiently create a smart energy management program
• Use Process and Technology levers to reduce greenhouse gases and provide economic savings to their consumers
Wuxi,China
• Needed to encourage software startups with IT support services
• Used Technology lever to provide cloud-based infrastructure, platform, and software services for more successful
start-ups
• Needed to rationalize a sprawling portfolio of applications to better efficiency, productivity and customer service
• Used Technology and Process levers for a 30% reuse of assets and 87% reduction of performance testing
IBM Is Your Partner Of Choice For Business Agility
#1 in Business Rules
#1 Solution for Boosting Software Team Collaboration
#1 Overall Software Development Platform
#1 in SOA
#1 in BPM
#1 in Application Integration Middleware
#1 in Connectivity
#1 in IT Operations Management
Next Steps
• Talk with your IBM representative• Consider a workshop or pilot• Visit ibm.com/business-agility
© Copyright IBM Corporation 2011. All rights reserved. The information contained in these materials is provided for informational purposes only, and is provided AS IS without warranty of any kind, express or implied. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, these materials. Nothing contained in these materials is intended to, nor shall have the effect of, creating any warranties or representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software. References in these materials to IBM products, programs, or services do not imply that they will be available in all countries in which IBM operates. Product release dates and/or capabilities referenced in these materials may change at any time at IBM’s sole discretion based on market opportunities or other factors, and are not intended to be a commitment to future product or feature availability in any way. IBM, the IBM logo, Rational, the Rational logo, Telelogic, the Telelogic logo, and other IBM products and services are trademarks of the International Business Machines Corporation, in the United States, other countries or both. Other company, product, or service names may be trademarks or service marks of others.
www.ibm.com/software
Recommended