Tech Talk: Coty Transforms from Event Management to Service Operations Management

World®’16

TechTalk:CotyTransformsfromEventManagementtoServiceOperationsManagement

DanEllsweig – EnterpriseManagementArchitect– Coty

DO4T41T

DEVOPS– AGILEOPERATIONS

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Abstract

Joinaroundtable,openconversationonhowCotyusesCAServiceOperationsInsight,CAApplicationPerformanceManagement(CAAPM),CASpectrum®,CAPerformanceManagement,CANetworkFlowAnalysis,andCAUnifiedCommunicationsMonitortomovefromeventmanagementtoaserviceoperationsmanagementmodel.

DanEllsweigCoty,EnterpriseManagementArchitect

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DanEllsweig

Senior-levelengineerwithadistinguished20-yearcareerleadingthearchitecturaldesign,

deployment,integrationandsupportofenterprisesolutionsalignedwithevolvingbusiness,financial

andmarketdemandsglobally

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AboutCoty

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AboutCoty

Cotyhasaniconicportfolioofmorethan77brandsacrossfragrances,colorcosmetics,haircare,bodycareandskincare

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EnterpriseManagementatCoty

§ EvolutionofCoty

§ Evolvinginfrastructure

§ Cotyapproachonmonitoring

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CotyProductionEMSEnvironmentCAServiceOperations

Insight

RedwoodVendor-

specificSNMPtraps

CAASM

MultipleCAtoolsfeedingPerformance

Center

CAUnifiedInfrastructureManagement CAAPM SAPSolution

Manager

RemedyForceAtriumCMDB

Dist ServersLinux,WIN,DB,vCenter,

AS400

SANApplicationsSAP,Backup

JobControl,UPS/DC

GLBLNetInfrastructure,Netflow/Syslog,Voice/Video,

Exchange/AD,Lync

CustomerExperienceMonitors

AWS,MS365

WhatWeBuilt

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ProposedCAServiceOperationsInsightProdEnvironment

CAServiceOperationsInsight

connectors – CAUIM,CAAPM,GenericSNMP

CAServiceOperationsInsightStore50G

CAServiceOperationsInsightmanager

SQLServerMSSql2008R2

CAServiceOperationsInsightUIUserPortal

DashboardsOn-DemandReports

Mail-OutsAnalytics

EMCstorageRemedyticketing/CMDB

MultipleCAtoolsfeedingPerformance

Center

CAUIM,OracleMSSQL

CAAPM

SAPSolutionManager Redwood

CAServiceOperationsInsight

reportingserver

CAServiceOperationsInsight

connector–CASpectrum®

CAServiceOperationsInsight

connecters–Redwood,

RemedyForce

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GlobalInfrastructure

Fault/Perf:CASpectrum/CAPerformanceManagement

CANetworkFlowAnalysisharvester

Win2008R2

CAPerformanceManagementVertica

database

CAPerformanceManagementdata

aggregator

RHEL6.x

PerformanceCenter

RHEL 6.0

CAPerformanceManagementdatarepository

RHEL6.0

CASpectrum®OneClick

CAPerformanceManagementdata

collector

RHEL6.x

CASpectrum®

RHEL6.x

CAUnifiedCommunication

Monitor

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FutureofCoty

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Thankyou.

Stayconnectedatcommunities.ca.com

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