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How many service delivery processes in government today require individuals across multiple agencies, departments, authorities and NGOs to work together to deliver a community outcome? Yet how do we effectively share information between those entities? How do we communicate important commentary across various mediums and how is it captured so that everyone is on the same page and the process remains transparent and compliant? There has to be a better way to work together and manage cross agency processes. One that meets all of the compliance and security requirements of government. In this webinar, I illustrate the problem, look back on a decade of attempting to "Connect Government" and offer a new way of addressing this long standing and pervasive challenge and, in the words of one public servant, make the job of service delivery "so much easier”. You can also watch the video recording of the webinar here: http://bit.ly/1ib1Vev
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CROSS AGENCY PROCESSESSurely there’s a more efficient way?
gov2qld
DAVID EADE SENIOR PRODUCT MANAGER
DAVID.EADE@OBJECTIVE.COM @DAVIDJEADE
community
of practice
CROSS AGENCY PROCESSESSurely there’s a more efficient way?
!The key demands for [connected processes] are‘increasingly demanding citizens, newinformation and communicationstechnologies, continuing pressure on publicsector budgets, experimentation with new waysto deliver services, and greater recognition ofthe complexity of social problems and the rangeof expertise from different institutions andsectors required to tackle them.
AGENDA
FIVE SAMPLE PROCESSES FOUR ROADBLOCKS THREE LESSONS TWO KEY TRENDS ONE SOLUTION
CROSS AGENCY PROCESSES
CROSS AGENCY PROCESSES
PROCUREMENT Vendor Management Invoice Capture Correspondence Contract Updates Engagement Terms
CROSS AGENCY PROCESSES
SENSITIVE INFORMATION Seeking Counsel on Contracts Receiving Advice Inter-Government Healthcare Correspondence
CROSS AGENCY PROCESSES
PROJECTS Engagement Policy Design Documents Project Plans Correspondence
CROSS AGENCY PROCESSES
BOARD/EXECUTIVE Committee Documents Board Papers Confidential Matters Report Circulation
CROSS AGENCY PROCESSES
SUBMISSIONS Budget Submissions Cabinet Submissions Environmental Assessments Development Applications Tenders
AGENDA
FIVE SAMPLE PROCESSES FOUR ROADBLOCKS THREE LESSONS TWO KEY TRENDS ONE SOLUTION
STRUCTURE CULTURE TECHNOLOGY ACCOUNTABILITY
STRUCTURE CULTURE TECHNOLOGY ACCOUNTABILITY
“Information sharing is essential”.
STRUCTURE CULTURE TECHNOLOGY ACCOUNTABILITY
AGENDA
FIVE SAMPLE PROCESSES FOUR ROADBLOCKS THREE LESSONS TWO KEY TRENDS ONE SOLUTION
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AGENDA
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MINISTERIAL & CORRESPONDENCE MANAGEMENT
“OVERDUE RESPONSES REDUCED BY 64%, PHYSICAL FILES REDUCED BY 79% …
BUT MOST IMPORTANTLY THE MINISTER IS HAPPY!”
INVOICE PROCESSING “BEFORE, PROCESSING AN INVOICE COULD
TAKE UP TO 30 DAYS, NOW IT’S 2”.
CONVEYANCING “THE CONVEYANCING PROCESS REDUCED
FROM 5 DAYS TO 15 MINUTES”.
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FIVE SAMPLE PROCESSES FOUR ROADBLOCKS THREE LESSONS TWO KEY TRENDS ONE SOLUTION
STRUCTURE CULTURE TECHNOLOGY ACCOUNTABILITY
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gov2qld
DAVID EADE SENIOR PRODUCT MANAGER
DAVID.EADE@OBJECTIVE.COM @DAVIDJEADE
community
of practice
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