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Box was founded on a simple, powerful idea: people should be able to access and share their content from anywhere. Box uses Splunk to improve the customer experience and keep track of critical business metrics to optimize marketing, product development, application management and security processes. Watch the presentation live here: http://bit.ly/xAHcgI
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March 8, 2012
Online Services
Tomas Barreto Engineering Manager, Box
Online Services
Copyright © 2011, Splunk Inc. Burlingame, March 8, 2012
About Box ! Based on a simple, powerful idea: people should be able to access and share their content from anywhere
! Customers include 8 million individuals, small businesses and Fortune 500 companies
! Industry Awards and RecogniLon: – "Visionary" Managed File Transfer SoluLon -‐
Gartner
– Leader in Mobile CollaboraLon – Forrester Wave
– 36th Fastest Growing Company in North America
Copyright © 2011, Splunk Inc. Burlingame, March 8, 2012
My Role ! Engineering Manager at Box.Net ! Passion for innovaLve products that drive business value
! Economics and Computer Science, Duke University ! Core funcLons of the team:
– Product development in a fast release environment – Ensure effecLve alignment with operaLons – Product innovaLon, improved security, scaling for growth
Copyright © 2011, Splunk Inc. Burlingame, March 8, 2012
Key Business A\ributes and Dev ImplicaLons
! Focus on innova0on – need to get high quality features out quickly ! Rapid growth – ensure product and infrastructure scales ! Customer focus – DevOps approach criLcal in fast problem resoluLon ! Security – addressing security gaps and proacLvely prevenLng a\acks ! Applica0on intelligence – understand how to market, what to build
Copyright © 2011, Splunk Inc. Burlingame, March 8, 2012
Ge_ng Started with Splunk ! In-‐house excepLon monitoring and logging soluLon ! Event based system – having scalability issues ! Requirement to improve dev visibility into applicaLon logs ! Evaluated open source vendors vs. in-‐house build vs. Splunk ! Deployed Splunk with a small iniLal license
>
Copyright © 2011, Splunk Inc. Burlingame, March 8, 2012
TroubleshooLng with Splunk Data Sources: ! ApplicaLon logs (PHP web applicaLon, Scala backend services, Apache)
Users: ! Engineers / tech operaLons Use Cases: ! Visualize Data ! Troubleshoot and debug
Copyright © 2011, Splunk Inc. Burlingame, March 8, 2012
IT and Business Insight Dashboards Benefits: ! Results of markeLng acLvity
related to feature release
! Insight into trending analysis ! Capacity planning and scaling
Metrics Tracked: ! Uploads (success by browser) ! Breakdown of upload types
! Capacity modeling metrics >
Copyright © 2011, Splunk Inc. Burlingame, March 8, 2012
IT and Business Insight Dashboards
Copyright © 2011, Splunk Inc. Burlingame, March 8, 2012
Service Performance Dashboard
Benefits ! Ensuring SLA compliance ! ProacLve problem resoluLon ! Be\er experience for customers
Copyright © 2011, Splunk Inc. Burlingame, March 8, 2012
Insight into Mobile Apps
Benefits: ! Visibility into mobile app usage and
trends
! Helps understand investment from a development standpoint
! Highlight areas of improvement / issues that customers have
Copyright © 2011, Splunk Inc. Burlingame, March 8, 2012
IntegraLng Splunk with Kinect (xBox) @ Box
> > Customers upload files from across the
world
Splunk visibility into upload data overlaid with Google Maps
(App from Splunkbase)
Move map visualizaLon with Kinect gestures and
see traffic from a different perspecLve
Copyright © 2011, Splunk Inc. Burlingame, March 8, 2012
HACKATHON: Box + Splunk + Kinect
CLICK FOR VIDEO
Copyright © 2011, Splunk Inc. Burlingame, March 8, 2012
Benefits Realized with Splunk
! Greater visibility in key health metrics ! Significantly reduce Lme to resolve problems ! Be\er collaboraLon between Dev / Ops ! Improved engineering producLvity ! Understand impact of new feature campaigns
Engineering
Technical OperaLons
MarkeLng
Copyright © 2011, Splunk Inc. Burlingame, March 8, 2012
Splunk AdopLon and Use ! Over 100 users across the company (engineering and tech ops teams) ! Plug and play – visually show what Splunk is and can do to drive adopLon ! Word of mouth led by iniLal group of users ! InstrumenLng logs to get even be\er intelligence from Splunk ! Tight integraLon with Ops – Splunk on checklist before code released
“Easy, AddicLve UI – once you start using it, you are hooked.”
Copyright © 2011, Splunk Inc. Burlingame, March 8, 2012
What’s Next? ! Data driven product management – Splunk insights to further guide product roadmap and investments
! Web intelligence – great opportunity to influence product and markeLng teams with real-‐Lme analyLcs for operaLonal and IT data
! Security – tesLng Splunk for a few security use cases, more to come
“We’re not even scratching the surface of what Splunk can do.”
Copyright © 2012, Splunk Inc. Listen to your data.
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