Sphsc fall 2013 Tech Orietation

SPHSC Technology Overview

Laura Jaurequi

Technical Services Manger

Who we are and what we do:We’re here to help you find, use and troubleshoot all departmental

technology resources

Laura:Tech Staff Manager

Oversee all aspects of Tech SupportResponse managementHIPAA ComplianceServer maintenance, troubleshooting and backupResearch Lab startups and troubleshootingShared printers (EGL and Clinic office)Electronics Technician

Paul:Webmaster/Graphic Design

Website design and maintenanceWeb application developmentGraphics and PowerPoint assistanceSPHINTRA issue go-to person

Craig:Computer Support Analyst 2

Help Desk ResponderComputer Labs (SCL and SRL)Desktop/Laptop supportDesktop client backupsGeneral tech support

Tech Staff Schedule: Office Hours:

Tech Staff Information on SharePoint

UW Resource Page

Tech Map

HIPAA

• Maintaining patient and subject information privacy• SPHSC follows UW Medicine guidelines

http://security.uwmedicine.org/guidance/policy/default.asp • In transit and at rest• Chief Information Security Officer website: http://ciso.washington.edu/

Health Insurance Portability and Accountability Act

• Safe computing guidelines: http://www.washington.edu/itconnect/security/securing-computer//

HIPAA Policy Statement:“Electronic data in transit (e.g., email, "cloud" services, copying to removable media, text messaging, etc.) must be managed in a manner that prevents inappropriate access, data loss, or alteration…”

Ways that protected data is transmitted:1. Email2. Mobile Phone3. CD/DVD4. USB Memory Sticks/Flash Cards5. Laptops 6. Portable Hard Drives7. Texting

Deskmail: our compliant email option for now.

Email forwarding: SPHSC Student Clinicians are not permitted to set their University of Washington email accounts to forward automatically to non-University of Washington email accounts, i.e. personal email accounts such as AOL, Comcast, Hotmail, Yahoo, etc.

Texting: goes without saying—there’s no need to do this.

• http://security.uwmedicine.org/guidance/technical/Mobile_Devices/default.asp Read and follow these procedures!

• We recommend that you do not use your UW Email account on your phone. If you must, under no circumstances can you email PHI from any location—if your phone is lost or stolen, patient information could be compromised.

None of these containing PHI should leave secure areas of our buildings!

1. Do not save PHI on your personal laptops.2. If you must, the laptop needs to be

encrypted. http://security.uwmedicine.org/guidance/technical/mobile_devices/mobiledevice_encryption/default.asp

3. Follow UW Safe computing rules.4. Keep your anti-virus program and OS up to

date.

Security Notes

• The HIPAA Privacy, Confidentiality, and Information Security Agreement is available at the clinic reception desk. Your signed agreement must be on file before you can use our computer labs or sphsc.net.

• On a shared computer, please close your web browser completely when finished with sphsc.net or any UW website (prevents next user from accessing secure web sites using your account).

• Do not share passwords• Do not leave computer unattended when you are

logged-in

SPHSC.NET

SharePoint

Free (or cheap) Software!

Software for the UW (UWare)

Download software at reduced or no cost, thanks to various license agreements with software vendors.

Most Popular Software

Microsoft Software Apple Software Sophos Anti-virus SoftwareSAS Software SPSS Software Annual License Adobe Suites

Microsoft Software for Current UW Students on All Campuses

To download Student Technology Fee funded software, follow these links:Windows 8 Professional Upgrade Windows 7 Ultimate Upgrade Office Professional Plus 2010 or 2013 Microsoft Office 2011 for Mac

There are many UW Technology Resources available to you! Check them out!

http://www.washington.edu/itconnect/it-connect-home/tools/

http://www.washington.edu/itconnect/it-connect-home/tools/

Emergency Response website:

SPHSC Emergency Response

Sign up for UW Alert:http://www.washington.edu/alert/index.php

Paul MenzelWebmaster, developer,

& graphic designer

304 Eaglesonmenzel@uw.edu206-685-7489

What I do• Maintain our department’s website• Develop and maintain web apps• Do graphic design, photography, and photo-

editing• Support classroom presentations

The web … a brief look at:

• Room reservations • Equipment reservations

Presentation Resources• Equipment

– SPHSC Clinic Office (Equipment Reservations)– Classroom Support Services

• Training– Microsoft IT Academy at the UW – PowerPoint’s built-in Help: “Getting started…”

SPHSC Clinic Office (Equipment Reservations)

• Laptops• Projectors• Video Cameras & tripods• Still camera• Walkman• Audio Equipment• iPad w/ AAC software• iPad w/ Words for Life• And more!

Reserve early … there is a fair amount of demand for these items.

Classroom Support Services STF Equipment Loan Program

• Laptops• Projectors• Still Cameras• Video Camera• Audio Equipment• Calculators• Tablets(iPads)

Items can be checked out for up to 14 official University work days.

Reserve items by noon a day in advance of the day you want to pick them up.

Free except for later-return fees.

Microsoft IT Academy at the UW

• Free to UW students• Online learning materials

covering virtually all Microsoft software

• Work at your own pace• Basic computer literacy to

advanced topics • Covers PowerPoint 2007

and PowerPoint 2010

UW search on: “IT academy”

PowerPoint’s built-in help: “Getting started…”

If all else fails read the instructions.

PowerPoint’s built-in learning materials are easily accessed, well organized, and searchable.

Thank you for your time

Craig McDonaldComputer Support Analyst

SPHSC Technology HelpDesk: First RespondentMaintenance of SPHSC’s computer labs & facilitiesTroubleshooting and solving computer problems

Advice and Training: Software Applications

Computing Support Resources• SPHSC’s computer support:

phone: 206-616-5985,email: sphscc@uw.eduWeb: depts.washington.edu/sphsc - click “Sphintra” & “HelpDesk

Request”Web: www.sphsc.net - click “HelpDesk”

• UW’s computer support:

phone: 206-221-5000 email: help@uw.edu Web: www.washington.edu/itconnect

SPHSC Computer LabsTechnology Map

• Student Computer Lab (SCL): (first come, first serve)

Clinic 153

• Student Research Lab (SRL): (reservation required)

Eagleson 005A

UW weblogin?-or-

SPHSC Windows login?

a) Weblogin – for most web sites at UWb) SPHSC Windows login

– SPHSC department computers– Audiology Patient Calendar– Some department web sites:

• sphsc.net• SPHSC SharePoint• Computer lab printing

SPHSC Windows Login Your Username is: NETID\youruwnetid The backslash character (\) is located just above the

ENTER key on the keyboard

Computer Lab PrintingPrepay at the clinic reception desk -- minimum $5 -- will be added to your account.

Computer Lab Printing12 cents per page, color or black and white.

If you check your account balance and printing history using the computer lab printing web site, your username is:NETID\youruwnetid

SPHSC Technology Overview—

Welcome and Best Wishes!