Spanning The Distance Final 0507

Framingham State College: Collaboration at Work

Bonnie MitchellDirector of Library Services

Millie GonzalezReference/Electronic Resources Librarian

Peg SnyderCirculation Librarian

Andrea Pickles Director of Academic Technology

Robin S. Robinson Director of Distance Education

How did we get started?

What steps did we take?

What lessons did we learn?

Where are we now?

What about my institution?

Questions?

Collaboration can start with a conversation over a cup of coffee

How do we find out if the research needs of the online community are being met in the same way as the students on campus?

Do online students and faculty know what library services and resources are available to them? I don’t think so!

Create opportunities

Meet online students where they are

Eliminate the frustration

Make access easy

Pilot Project Customer satisfaction

“Having access to an online voice of library assistance is essential for success in my class. Many of my students have no experience doing extensive research and are unfamiliar with our library and/or its materials or services. Without Millie's help, they would spend all their time looking for rather than reviewing and utilizing materials.”

Professor Lorretta HollowayLiterature for Children

Establish ground rules with professor and students

Project evolution The good, the bad and the ugly

“Without the library staff assistance, students

would be limited to what they can locate

themselves on the databases, if they access

them, or the Web, which, as we know, has a

myriad of poor, undocumented, anecdotal

documents that cannot be relied upon as valid

research studies.”Professor Pam Bretschneider

Research and Evaluation

“The researching techniques I have learned

just by reading other posts has allowed me to

help my students at school when they are

attempting to do research. This useful

information has also transferred from this

course to another course I am taking as well.

What a huge time-saver.”

Online StudentSpring 2008

“What would we do

without librarians!”

E-Reserves

Pilot 2005

Off-campus access

EZ Proxy

Copyright Workshop

Academic Affairs support

Faculty involvement

Building awareness

ATDE/Library Collaboration

Workshops

Committee work

Form relationships

Make the connection

▪ Take someone to coffee

▪ Work on committees

▪ Volunteer for projects

▪ Get their attention!

Get started Start a small project Do your homework; learn their lingo Put yourself in someone’s shoes Look for win-win projects Strength in numbers Build on successful project Share knowledge

Result: Foundation for collaborative; synergistic services

Millie Gonzalezvgonzalez@frc.mass.eduReference/Electronic Resources Librarian

Bonnie Mitchellbonniem@frc.mass.eduDirector of Library Services

Andrea Pickles apickles@frc.mass.eduDirector of Academic Technology

Robin Robinson rrobinson@frc.mass.eduDirector of Distance of Education

Peg Snydermsnyder@frc.mass.eduCirculation Librarian

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