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a snapshot of what Orange is doing in Africa and how more than 2,000 of our business services staff are helping our business clients in the region
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1
Orange Business Services
Westcliff Hotel,
Johannesburg
16 May 2013
France Telecom Orange Group, one of the world’s leading telecommunications operators
providing mobile communication, internet and fixed line services 227 million customers
strong assets to rely on
172,000
employees
450,000 km of networks
in countriesmobile presence
35 €43.5bn revenues
2012 in countries and territories
Business services
220
on-year increase of 2.6% / +5.9 million additional customers
high quality networks
Orange vessel Léon Thevenin
investing for tomorrow
Africa coast submarine cables
extending broadband access
15R&D labs & technocentres
across 5 continents more than
5,000 marketing & design researchers
developers & specialists of 50 different nationalities
business activities
account for
30%of group revenues
innovation – at the heart of the Group’s strategy
1facilitate broader access to the Internet and telephone services 2
provide mobile payment services for everyone in Africa with Orange Money
3support small business & entrepreneur-ship in the countries where we do business 4
make a sustainable contribution to society
present throughout Africa
Orange in-country operator
Orange Business Services operations
no Orange presence
MauritiusLa reunion
Seychelles
Djibouti
Comoros
Burundi
Algeria
Angola
Benin
BurkinaFaso
Botswana
Cameroon
Cape Verde
Central African Republic
Chad
CongoRepublic Democratic of Congo
Egypt
Equatorial Guinea
Eritrea
Ethiopia
Gabon
Gambia
Ghana
Guinea
Guinea BissauIvory Coast
Kenya
Libyan Arab Jamahiriya
Madagascar
Malawi
MaliMauritania
Morocco
Mozambique
Namibia
Nigeria
Rwanda
Senegal
Sierra Leone
South Africa
Sudan
Tanzania
Tunisia
Uganda
Zambia
Zimbabwe
Togo
Niger
40 countriesBusiness VPN terrestrial coverage
17 countriesOrange countries with fixed/mobile/Internet
138 PoPs
6,000B2B customer sites
a responsible and local player in Africa
2,500 isolated villages in 6 African countries
equipped with a community phone
Orange Money
socially responsible
5.6 million customers
in 13 countries in Africa money transfers, payments and financial services
Orange Foundation 80,000mothers and children in Africahave access to care and telemedicine16,000 African girls have been enrolled into schools
Senegal - the Lions de laTerenga, National Football team
Niger - the official sponsor of the Nigerian Football Association
Cameroun – Lions Indomptables – national football team
Equatorial Guinea – Africa Cup of Nations
Botswana – Orange Youth Cup 10-13 yr olds
South Africa – Orange Africa Cup of Nations
Orange sponsors African football in 6 countries
See more at the dedicated website: www.StarAfrica.com
sponsor of Africa Cup Nations
football – the sport that Africa has made its own
Orange signed an 8 year sponsorship agreement with Confederation Africa Nations to sponsor flagship tournament
and sponsors tournaments
and teams in 6 countries
10
Orange Business Services
the world’s leading business partner for integrated IT and communications
the France Telecom-Orange branch dedicated to B2B services and the world’s leading business partner for integrated IT and communications
for multinational corporations.
€ 7 billion euros
strong assets to rely on
in turnover in 2012more than
more than 21,000 employees dedicatedto business services in 166 countries and territories
clients3000
multinational
Orange Business Servicesa global leader
connectivity in 220 countriesfully image- and cloud-ready networkpeople on the ground in 166 countries
seamless connectivity managed end-to-end
5 major service centreswith 24/7 follow-the-sun customer
support in 30 languages
recognized in the industry
Frost & Sullivanleader Data Communications
Service Provider of the Year
Frost & Sullivanleader Data Communications
Service Provider of the Year
IDCleader African global services
market
IDCleader African global services
market
Gartner
leader Global, Pan European and Asia Pacific Network Service Providers
Gartner
leader Global, Pan European and Asia Pacific Network Service Providers
World Communication Awards2012 - three major wins Best Global OperatorBest Cloud ServiceUser’s Choice
delivering IT and communication services
infrastructure management and control
newworkspace
communication enabled
applications
360°customer
relationship
secured infrastructure
our strategy and market position
core services | mature markets
connected services
connected services cloud computing
unified communications customer contact machine-to-machine
networks high speed Mobility video-conferencing
networks high speed Mobility video-conferencing
high growth markets high growth markets
help our customers go into emerging markets
help companies from emerging markets go global
innovate with smart cities, e-Health, e-Government
unrivalled global presence
Latin America
Russia
Middle East and Africa
Asia Pacific
600+ Orange people
presence in 31 countries
120+ network POPs
major service center in Brazil
strong delivery and supply chain
1,000+ Orange people
presence in 39 cities
450+ network POPs
major service center in Moscow
only international operator with long distance licence
1,750+ Orange people
presence in 40 countries
130+ network POPs
major service centers in Egypt and Mauritius
only service provider with strength across the entire region
3,000+ Orange people
presence in 40 countries
150+ network POPs
help desk for Mandarin language
major service center in India
licensed equipment reseller in China
only total communications integrator in India
Orange Business Services
in the Middle East and Africa
18
trends in the African market
geographySouth Africa remains the biggest business location in Africa
72% of top African companies are here
It has 70% of the ICT addressable market
sophistication
e-govt services developing
clients demanding increasingly sophisticated services
growthcountries – Ghana, Nigeria
verticals – banking, manufacturing, energy
African companies becoming regional and global
challenges for companies and providers
sheer size of the region
reliability of power
terrestrial solutions are limited
patchwork of providers service
long lead times local delivery
fragmented standards
levels
addressing those challenges
we’ve been here since 1949
the only strong geographical player with the network assets to deliver connectivity and IT services
72% of them working with top MNCs
are our customers
more than
in all vertical sectors mining | oil and gas | finance | govt
8 sales offices
2,000 employees
simple interpersonal
communication and collaboration
effective customer
contact
communicationenabled vertical apps
excellence in customer experience
best-in class, secure connectivity
with outstanding quality of service
secured IT infrastructure
healt
h
transp
ort
finance
our solutions portfolio is the same across all regions and applies to Africa
awards and recognitionMiddle East & Africa
the strong partnerships and extensive coverage of Orange Business Services across the region will help it to maintain a competitive position in the market as it expands its customer base
Source: Omar Saleem – IDC, “Orange Business Services Targets Strong Growth in the Middle East and Africa with New Affiliate Partnerships ”, March 2013
“ “Orange Business Services has strong brand recall in Africa […] coupled with its strong services portfolio, this puts Orange Business Services in a unique position to engage customers in addressing their strategic requirements and collaborating with them in a long-term partnership
““
23 France Telecom Group restricted
Technocenter team dedicated to emerging markets in Amman
Orange Labs in Cairo, R&D for tomorrow products & services
Orange Money Skills Center in Bamako major Customer Service
Centers in Cairo and in Mauritius
we innovate in Africa for African markets
e-health, m-payment, M2M, mobile TV…
solar-powered mobile base stations in Africa
key customers in Africa
Ecobank chose Orange MPLS network to support a growing world class pan-African bank
rapid growth – markets served doubled in just 5 years
patchwork network with poor availability and reliability
reduce costs, increase reach
enhance customer satisfaction
ambition to build a world class pan-African bank
fully managed MPLS network – 16 BVPN sites & 17 VSAT sites
Professional Services Project Management
increased network flexibility, security & scalability
improved customer service
lower costs supports Business
Continuity infrastructure
foundation for future growth, applications and services
26
1an established world leader 2 3with a
long history in Africa
4with the right network assets and geographical reach
5making big investments in Africa
and local understanding
Orange Business Services
thank you
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