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Solving the world's toughest intranet problems
Innovation at work:
Sept 19th , 2015SharePoint Saturday
Today’s topics
IntroductionsA little bit about us
About Goldcorp and ConveyorBackground
Challenges
Questions
Top 5 intranet challenges and how we tackled them
Time for some Q&A!
History
Future releasesProject approvedFirst iteration Upgrade to 2010 Launch
July 2014 November 9 2015 20162007 2012
Conveyor• Launched circa 2007
• Inspired originally from ECM strategy and evolved from the needs to communicate and collaborate with reports across mines
• Major decision to create an ecosystem of portals, one for each mine
History
Future releasesStart of redesignFirst iteration First upgrade Launch
July 2014 November 9 2015 20162007 2012
Future releasesStart of redesignFirst iteration First upgrade Launch
July 2014 November 9 2015 20162007 2012
History
Key insights• Don’t be afraid to drastically
rethink the Information Architecture
• Build usability testing in
• Simplify categories
• Focus on core user tasks
• Get ready to measure goals to match expectations of use
Key insights• Be aware of the broader
landscape of tools!
• Consider light integration to make the overall app experience harmonized
• Teach people about what tool, when… What goes where…
Key insights• Going mobile?
• Design and technology are the easy parts!
• Licensing, user management, change management all require BIG effort, coordination and planning!
• Start with the foundation and grow it out over time
Resulted in• Owners being confused!
• People didn’t know how permissions were setup and who had access to what
• Training couldn’t keep up
• Lack of consistent practices
• People erred on the side of locking content down
Key insights• SharePoint permissions are
not easy to understand!
• 100% open and flexible can lead to chaos
• Find the right balance for your culture and the sensitivity of your content
Key insights• Consider more self-service
approaches to keep costs down
• Training before launch vs. training after launch
• Videos are great, but need to be short and relevant
• Consider automated guided tours
Quick recap
1. Information architecture
2. Designing for the digital workplace
3. Going mobile (aka engaging the field)
4. Fixing permissions
5. Managing change
“While the digital workplace is rapidly evolving and expanding, SharePoint still has a very important role to play!
That being said, we must be aware of the broader landscape to stay relevant, not just what’s happening within the walls of an intranet.
Questions
mgabanna@habaneroconsulting.com
melanie gabannacradcliffe@habaneroconsulting.com@chrisradcliffe
chris radcliffe
@HabaneroConsult
www.habaneroconsulting.com
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Thank you!Toronto Enterprise Collaboration User GroupChange Management, Governance, SharePoint, Office 365, Yammer, PowerBI, etc
http://www.meetup.com/TSPBUG/Toronto SharePoint Business Users Grouphttp://www.meetup.com/TorontoSPUG/
Saturday July 9, 2016
See you next year!
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