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PROBLEM: ALL AGENTS ARE BUSY
HELPING OTHER CUSTOMERS PLEASE HOLD
Customers bel ieve that being kept on hold more than a minute is bad customer service .
52% of consumers stopped doing business with a company i f they fe l t customer service was poor .
68% of customers that took their business e lsewhere said they would not return.
I t only requires software and a connect ion to the internet .
Your agents can be adjusted on a per need basis .
c loud computing solut ions provide scalabi l i ty without increased cost .
SOLUTION: SCALABILITY
A cloud hosted call center system
reduces wait time.
PROBLEM: SPIKE IN CALL VOLUME
Many factors can lead to
a spike in call volume including:
Season campaigns
Consumer Recal l
Severe weather
SOLUTION: ADJUSTABILITY
Agents can be cal led in to help with cal l spikes
Cal ls can be seamless ly redirected to prevent downtime
Cloud hosted contact centers al low for 54% more upt ime vs on-premise cal l centers
PROBLEM: EXPENSES
CALL CENTERS CAN BE COSTLY
Equipment
Integrat ion
Train ing agents
Being able to match demand
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