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Online Conference
June 17th and 18th 2015
Jeff FriedCTO, BA Insight
NH SPUGOct 2016
Search-driven Intranets with SharePoint and O365
Jeff FriedCTO, BA Insight
+ Fresh from Ignite
Collaboration is not a Technology,
it’s an Attitude
Source: dilbert.com
Today’s sessionWhat is an Intranet?Why SharePoint & O365?
The Future of SharePointWhat it means for your Intranet project
6 Common Patterns
How does search fit in?Search-Driven Intranets
+ Fresh from Ignite
Online Conference
June 17th and 18th 2015
Focused on Search and SharePoint since 2004
Longtime Search Nerd• CTO, BA Insight• Senior PM, Microsoft• VP, FAST• SVP, LingoMotors
About Jeff FriedPassionate About• Search• SharePoint & O365• Search-driven applications
• Information Strategy
Blog: domorewithsearch.comTechnet Column:“A View from the Crawlspace”@jefffriedjeff.fried@BAinsight.com
Online Conference
June 17th and 18th 2015
About BA Insight• Our software quickly connects SharePoint users to needed information • Software portfolio includes:
– Connectivity - Secure connectors and federation to over 50 content systems– Applications - Improve the user experience to boost productivity– Classification - Autotagging, metadata generation, and text analytics– Analytics - Insight into how SharePoint portals, search, & content are being used
• Hundreds of successful implementations including:
Intranets Do Multiple Things
Online Conference
June 17th and 18th 2015
Major Intranet Trends
Source: Nielsen Intranet Reports – https://www.nngroup.com/reports/topic/intranets/
Digital Workplace
Communi-cations
Mobility
Documents
Social
Insights
DesktopExchange
Online
SharePoint Online
YammerOneDrive for Business
Office
GroupsGraphGovernance
Tour deO365
Updated vision and lots of real progress on a broad front:
Many updates in SharePoint Online & OneDrive for Business– Expect changes every month or so (check https://fasttrack.microsoft.com/roadmap )
SharePoint and O365 are Changing Quickly
10
SharePoint: Mobile and Intelligent IntranetNative mobile
experiences
Office 365 Groups
Microsoft Graph
Team Sites
+ +
Portals & Publishing
Business Apps
SharePoint Framework
Hybrid
Security & Compliance
Intranet Options?
Configure Tailor Extend Custom
• “Out-of-the-box” SharePoint / O365
• Add-on “Ready to Go Intranet”• Custom
Example: Delta Airlines
Mobile experienceImproved efficiencyPersonalizationReplace antiquated technology
How does Search fit in?
Search-Driven Intranets
The Internet Sets the Bar for Enterprise Search
Search and Refine
CategorisationMap
Related Content
Refiners and Sorting
Results with
Metadata and
Imagery
Search
NavigationFind
Why Can’t Everything in an Intranet be Dynamic?
• News• Forums• Content• Navigation• Tools/Applets• Analytics
Search Provides a Unified View
6 Common Patterns
use search to present information
Subsites / Portals with Search 1
Intranet - Research PortalSystemic Lupus Erythematosus.pdf
Lupus (12)
Erythematosus (9)
0
Rich Previews
100% Driven
by Search
Anatomy of a Search Page
Simple Dynamic Search Team Site
Modern team sites
Office 365 Groups integration
Simple, fast site creation
Powerful and fluid pages
Modern libraries and lists
Microsoft PowerApps and Flow
Yammer and Power BI integration
Presentation of Dynamic Content2
Content by Search Web Part
“Virtualised” Content
3
Bridging across Silos
of knowledge workers regularly access 4 or more systems to get the information they need to do
their jobs
61%
regularly access 11 or more systems
of a typical knowledge worker’s day is spent looking for and consolidation
information spread across a variety of systems
36%
15%
Topical Navigation
4
Navigation by function
Tends to Sprawl
Navigation using metadata
AudioCamerasComputersHome appliancesPhonesTV and video
TERM STORE NAVIGATION TAXONOMY
Friendly URLhttp://contoso.com/computers
Use pagemaincategory.aspx
CONTENT SEARCH WEB PART
Information Push
5
Demo: InfoSites
Search-driven Recommendations
Search-driven Recommendations
Content tiles (which must always have text) work well between photos
Content tiles (which must always have text) work well between photos
Items viewed in the same session
Usage Event Processing and Search
FAST Search Index
Personalisation
Finding/Connecting with People6
Quickly Find the Right Experts
Search: People are Content too
Improve the People Search Experience• Synchronise from Active Directory
• Incentivise your employees to update their profile information
• Add custom fields/properties• Display Templates
WWW.COLLAB365.EVENTS
• Surface content based on who you work with & what is trending
• Find people & expertise with recommendations from Microsoft Graph
• View personalized content in context & on the go
• Control visibility of sensitive content with existing permissions
Discover relevant content & people with Delve
Online Conference
June 17th and 18th 2015
The Future of SharePointWhat it means for your Intranet Project
Modern doclibsPin to top in doclibsAdd a link to a doclibMove a file from ODB to SPEasy column and view management in doclibs and listsResizable columns in list UXPicture slideshows in doclibsEasy metadata editingUpdated required metadata UX flowBulk download of filesPreview of document links in OWANew sharing UXActivity on a file in doclibAuditing of SharePoint doclib activityMicrosoft Flow integration with listsSupport for SharePoint lookup fields in Microsoft FlowNew Site Header
Microsoft PowerApps Integration w/listsNew team site home pageEvery Office 365 Group gets a SharePoint Team SiteQuick Links on Site HomepageUpdated Site Contents pageAnalytics on the Site Contents page25TB team site Quotas (up from 1TB)New SharePoint home UXIntelligence-powered list of frequent sitesSuggested sites to followRenamed Sites Tab to “SharePoint”New Self-Service Site Creation FlowCreating a team site also creates a Office 365 GroupIntelligent People CardsSharePoint mobile apps on iOS, Windows, and Android
OneDrive App supports team site and group FilesMobile lists viewing and editing in SharePoint mobile appModern SharePoint page authoringNative support for modern SharePoint pages in mobile appNews in the SharePoint mobile appWeb parts: Yammer, Office 365 Video, Highlighted Contents, Power BI, Image, Document and moreTenant usage reportsSharePoint Framework: Modern UX extensibilitySharePoint Webhooks: Modern eventingMicrosoft Graph API support for Lists & Libraries
Future of SharePoint
is Now
Your intranet in your pocket
SharePoint mobile apps
Navigate and search sites and portals online and on-premises
Discover activities and people
View all your team news
Modern team sites
Office 365 Groups integration
Simple, fast site creation
Powerful and fluid pages
Modern libraries and lists
Microsoft PowerApps and Flow
Yammer and Power BI integration
Modernizing SharePoint SearchEasy re-find – smart search box with as-you-type personalized result suggestions Improved relevance and performance – better ranking model, improved success rates, decreased latencyAvailable on any device – clean modern UX on web and native apps
The Microsoft GraphInformation and people come to you
DOCUMENTS NOTESEXCHANGE
ONEDRIVE YAMMERSHAREPOINT VIDEO ATTACHMENTS
Stay in the knowDiscover new, relevant information and people
based on the intelligence of who you work with and content you work on.
View personalized content in context
OutlookIdentify and eliminate clutter in your email stream
SharePoint app and homeSuggested sites and recent activity
OneDrive for BusinessDiscover relevant files from around your network
Office 365 VideoTrending videos and content you might like
SCREEN
“People Experiences” throughout Office 365
Delve Windows 10 app Intelligent People Cards Office 365 Profile
• People-centric notifications• “New” & “Updated” flags on
cards• Scales to PC and Mobile
• Contextual discovery within Outlook, SharePoint Online & OneDrive for Business
• Appear on-hover with mouse• Contact info + Microsoft Graph• Planned for Office clients
• Focus on people expertise• Immersive profile edit• OOF message• Calendar info• Office 365 Groups list
CONTENT PANESPeople Cards powered by Microsoft Graph
SharePoint Product Roadmap Q4 CALENDAR 2016
SharePoint Framework WW Release
Simple, fast site creation
Team news
Next gen sync of team sites
SharePoint mobile app WW Release (Windows, Android)
Feedback driven updates to doclibs, lists, pages, sites, apps
Intelligent People Cards
Q2/Q3 CALENDAR 2016
SharePoint mobile app (iOS) SharePoint mobile app preview (Windows, Android)
Modern document libraries
Modern lists with Power Apps & Microsoft Flow
Modern page authoring
SharePoint Framework Preview
Site activity and insightsOffice 365 Groups get team sites
SharePoint home on the web
H1 CALENDAR 2017Feedback driven updates to doclibs, lists, pages, sites, apps
More Flow and PowerApps integration
More web parts
SharePoint Add-in improvementsModern team site extensibilityPerformance-focused CDN integration with publishing sites
Publishing Sites
Most of this will come on-prem/hybrid too (eventually)
Microsoft islearning new tricks
What does this mean for your Intranet Project?
Configure Tailor Extend Custom
• All parts of this spectrum get easier
• OoTB – modern & mobile• Tailoring – easy for Power Users• Extending & Customizing – same UI
as OoTB
What about “Ready to Go” Intranets?
Nearly every Intranet will need to add1. ConnectivityConnectors to content & systems outside of O365
3. ContextPersonalization through behavioural information
2. Structure Information Architecture & Tags for navigation & findability
Connectivity to MANY Enterprise SystemsDatabases• IBM DB2• Microsoft SQL Server• MySQL• Oracle Databases
ERP and Portal Systems• IBM WebSphere• Oracle Interaction (PlumTree)• Oracle WebCenter • SAP Business Suite• SAP DMS
Search and Cloud Systems• Box • Google Drive• Microsoft SharePoint 2013, 2010,
2007, FAST Search for SharePoint• Microsoft Search Server• Microsoft SharePoint Online• PharmaCircle• Scopus
Content and Collaboration Systems• Alfresco • Confluence• CuadraSTAR• EMC Documentum• EMC eRoom• HP Trim• IBM Connections• IBM Content Manager• IBM Filenet P8• IBM Lotus Notes • Objective DMS• OpenText LiveLink/RM• OpenText Hummingbird / eDocs• Oracle CMS/Stellent• Veeva Vault• Xerox DocuShare
Mailbox and Archiving Systems• HP Autonomy EAS / (Zantaz)• IBM Lotus Notes • Microsoft Exchange • Microsoft Exchange Public Folders• OpenText LiveLink File Archive• Symantex Evault
Practice Management Systems• Aderant Practice Management• Autonomy Worksite (iManage)• Elite/3E• Elite Prolaw • KnowledgeMill OnePlace• LegalKey • NetDocuments• Practical Law • RealPractice
CRM Systems• Microsoft Dynamics CRM• LexisNexis Interaction CRM• Salesforce.com/Force.com• ServiceNow• Any SQL Based CRM
Enterprise Social Networks• IBM Connections• Jive • SalesForce Chatter• Yammer
External content from Connectors also surfaces in Delve, SharePoint Home, Team Sites, etc. via the Office Graph
Nearly every Intranet will need to add1. ConnectivityConnectors to content & systems outside of O365
3. ContextPersonalization through behavioural information
2. Structure Information Architecture & Tags for navigation & findability
Sound Information Architecture Provides• Continuity
• Simpler maintenance• Single version of the truth
Achieve through• Content types• Metadata• List based site columns= Better Search &
Refinement
Nearly every Intranet will need to add1. ConnectivityConnectors to content & systems outside of O365
3. ContextPersonalization through behavioural information
2. Structure Information Architecture & Tags for navigation & findability
Portal Driven Analytics
RecapWhat is an Intranet?Why SharePoint & O365?
The Future of SharePointWhat it means for your Intranet project
6 Common Patterns
How does search fit in?Search-Driven Intranets
+ Fresh from Ignite
Why Can’t Everything in an Intranet be Dynamic?
• News• Forums• Content• Navigation• Tools/Applets• Analytics IT
CAN
Questions? Comments?
• Check out our resources on: www.BAinsight.com
• Reach me via email at: Jeff.Fried@BAinsight.com
• Follow me on Twitter at: @jefffried
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