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Discover how a customer can reduce costs to operate a SAP solution. Discover how to upgrade SAP solution at lower costs. SAP Premium Engagement ensures 24 x 7 SAP System Availability
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Implement, Operate and Innovate better usingSAP Premium Engagement100% committed to 100% success.
© 2012 SAP AG. All rights reserved. 2Confidential
Agenda
Maximizing Your Return on Investment: CIO Challenges
Seven reasons to opt for SAP Premium Engagement1. New Implementation – Risk Mitigation2. New Features in Localization3. Rapid prototyping for game changing technology4. Technology Innovations - Upgrades5. Database Migration6. Adoption of Operational standards7. Mission Critical Support
Premium Engagement Support
Summary
© 2012 SAP AG. All rights reserved. 3Confidential
Maximizing Your Return on Investment CIO Challenges
How can SAP help in risk mitigation, provide access to product team, validate quality gates
Impact
• Sub-optimal solution
• High Custom Code
Adopt new functionality released by SAPEXIMBid Encryption for SRM
Prototype for HANA, Mobility
Project Phase
Technical Upgrade : EhP 5/6 upgrade, Version upgrade, Database UpgradeDowntime MinimizationEnsuring zero data loss, same or better performance
• Revenue impact
• Opportunity cost
• Risky Upgrade
• Higher Downtime Loss to business
Change Request Management, Job Schedule ManagementTest AutomationData Archiving, System OptimizationSybase database migrationH/W Consolidation, Continuity ManagementMission Critical Support
• Higher cost of maintenance
• Higher cost of development
• Lower productivity
Adoption of innovation
Upgrade
Operations
• Customized Expert Services• Rapid Prototyping
• Proactive Risk Mitigation
• Upgrade Coach• Reduced Downtime
• Enhanced Operations Support• Implementation of standards
tools and processes
Solution Enablers
© 2012 SAP AG. All rights reserved. 4Confidential
SAP PREMIUM MAINTENANCE PORTFOLIO100% committed to 100% success
SAP Enterprise Support
The Foundation to implement, operate and innovate better
Leve
l of e
ngag
emen
t
SAP ActiveEmbeddedEnhanced support partnership for optimization of solutions and accelerating adoption of game changing technology
SAP MaxAttentionStrategic support partnership for continuous
business innovation and co-innovation
Life
time
© 2012 SAP AG. All rights reserved. 5Confidential
Agenda
Maximizing Your Return on Investment: CIO Challenges
Seven reasons to opt for SAP Premium Engagement1. New Implementation – Risk Mitigation2. New Features in Localization3. Rapid prototyping for game changing technology4. Technology Innovations - Upgrades5. Database Migration6. Adoption of Operational standards7. Mission Critical Support
Premium Engagement Support
Summary
© 2012 SAP AG. All rights reserved. 6Confidential
GoLive
Operations &Continuous ImprovementImplementation / UpgradeDiscovery &
Evaluation
Baseline Configuration
User Acceptance
TestVolume
TestBlueprint
Initial Data Load
Integration Test
Planningand
Design
Feasibility Check
Technical Integration
Check
Volume Test
Optimization
Going Live Check Onsite
Going Live Support
SAP Expertise
on Demand
Business Process
Performance Optimization Operations
Readiness Assessment
Interface ManagementOptimization
SAP Solution Manager
Starter Pack
Based on ASAP Methodology
SAP Service Plan
1. The SAP Risk Mitigation ApproachProvides Technical Quality Management integrated in your project plan…
Project based, proactive technical risk mitigation for SAP projectsImplementations projectsUpgrade projectsOngoing operational projects– Improves technical optimization, supportability, and scalability– Delivered by SAP Active Global Support– Customized to each project
© 2012 SAP AG. All rights reserved. 7Confidential
2. Adoption of localization for IndiaNew features in ERP6.06
BUSINESS BENEFITS
Improve operational efficiency by automating the manual steps in export and import processes
Reduce costs by optimizing the utilization of import licenses to save duty and tracking the timely receipt of export incentiv
Increase visibility to export import operations by capturing process data and reporting on key indicators
Improve customs processes by generating pre-shipment and post-shipment documents from SAP
SOLUTION OVERVIEW
Manage export promotion schemes such as Duty Drawback, Advance Authorization, Export Promotion Capital Goods and so on
Handle export and import licenses end-to-end from application to closure including ANF forms creation, license assignment, utilization and export obligation discharge
Create all pre-shipment and post-shipment documents including Shipping Bill in exports and Bill of Entry in imports
Manage letter of credits end-to-end in both imports and exports process - from application to utilization, amendments and payment receipts
Logistics add-on for import export Bid Security in SRM
BUSINESS BENEFITS
Security compliance for Data access and Storage through PKI Encryption and Decryption mechanism
Data Authenticity through Digital signatures
Secured Control through encryption or decryption possibility for Multiple departments or officers to perform tendering related role in a secure manner with full accountability
Audit Trail through electronic Audit log of all role assignments and deletions along with modifications to bid security features
SOLUTION OVERVIEW
Central Vigilance Commission (CVC) India, has come up with the set of guidelines to mitigate the risk of security threats involved in the E-Tendering process
The same is addressed in SAP SRM Bid security by employing a combination of security features and security best practices which has resulted in reduced threat of data loss, leakage and manipulation ensuring the users to perform a Secured E-Tendering process
Various security features such as the encryption/decryption with keys, digital signature, access control and secured collaboration space are incorporated in SAP SRM
© 2012 SAP AG. All rights reserved. 8Confidential
SAP software license(a 90 day test drive)
Environment
3. SAP Rapid Prototyping Service
Engineering Services
Leverage the efforts and results on production environment to maximize ROI and minimize TCO
Identify your specific requirementswith respect to future solution operations already during SAP Rapid Prototyping
Evaluate the value of new SAP innovations for your business now
© 2012 SAP AG. All rights reserved. 9Confidential
4. Migration to a SAP Database PlatformHolistic Approach Based on Proven Best Practices
Project ManagementDefine, drive and control milestones and Q-gates
Architecture & InfrastructureDefine the infrastructure and landscape architecture to fulfill requirements of the migration as well as the operation after GoLive
Migration TasksEnsure that migration tasks are executed along a proven plan and based on best practices for procedures and configurations
Performance & ScalabilityEnsure performance, throughput, scalability, availability.
Operational ReadinessEnsure that procedures, tools and skills are adequate to run the new solution safely and efficiently
The related questions
Will the new platform fulfill the high performance and throughput requirements? How can High-Availability and Disaster Recovery be ensured?Will the SAP database seamlessly fit into the existing infrastructure?What does it mean for the operations team? How can downtimes be managed?What is the overall project duration, what are related efforts?What are the risks?
© 2012 SAP AG. All rights reserved. 10Confidential
WAR Room Support
5. SAP Safeguarding Services for Technical Upgrade
Plan Build Run
RealizationFinal Preparationfor Cutover
Production Cutover &Support
BlueprintUpgrade Discovery & Evaluation
ProjectPreparation
Onsite/Remote Service
Remote Service
Solution Transition Evaluation
Upgrade Assessment
Downtime Assessment
Technical Integration Check for Upgrade
Business Downtime Optimization
EHP Installation Check
Custom Code Impact Analysis
Business Downtime Assessment
Technical Feasibility Check for Upgrade
Going Live Support
GoingLive Functional Upgrade Check
© 2012 SAP AG. All rights reserved. 11Confidential
6. Operate Better with SAP Engineering Services 100% Automated with Mission Critical Support
Avoid failures within
end to end business
processes
Availability
End user experience
PerformanceAutomation
& Issue resolution
Near zero downtime
Workload distribution
System performance
Business process
performance
Proactive monitoring
of Interfaces /
queues
Data consistency
checks
Transactional /
process consistency
validation
Exception
management
Knowledge bases
and procedures to
resolve issues
Automated Job
monitoring
Quality of Data
© 2012 SAP AG. All rights reserved. 12Confidential
7. Mission Critical Support
The Red Phone is one is a direct path to senior technical experts working on Production Down and similarly critical situations
Calls for the most critical situations can be handled in this team Business Impact information is required to make a quick decision how critical your case is
Identify a Unit or Role with the following characteristics to call: Customer escalates issues to this unitEntitled to take actions for De-Escalation 24x7 Availability
Sales
Manager on Duty
ProductionHardware
SAP Backoffice Root Cause Analysis Teams
24×7
Your IT Organization
SAP Product Support SAP Development
Summary & Wrap Up
© 2012 SAP AG. All rights reserved. 14Confidential
SAP Premium Engagements- A Bundled Expert Offering
Risk Mitigation for New Initiatives SAP Solution Management Optimization
SAP Empowering SAP Product Expertise on Demand
o Risk Mitigation for new initiativeso Technology Stacks upgradeo Solution Manager upgrade
Technical optimization of the core business processes supporting your operations
Services and workshops, designed to help you provide end-to-end support and maintenance for the solutions that run your business
Support offering, that fits between large consulting engagements and regular processing of incidents: When you need specific expertise
Technical Quality Manager
© 2012 SAP AG. All rights reserved. 15Confidential
Benefit from an Unlimited Expertise of AGS
5,900+Support engineers
176,000+Customers
Engineering Architect
Technical Quality Managers
Engineering ServicesSAP Rapid Prototyping
Customer COE
The SAP support organization is the only team continuously in touch with our customers, starting during the implementation, continuing with operations and helping to innovate. There is no challenge we have not seen!
© 2012 SAP AG. All rights reserved. 16Confidential
Summary: Why Should You Care?
Customer Benefits…
SAP co-manages risk of your project and assures the success of your project
Optimum sizing and right architecture of landscape
Access to Solution Architects,
Global Product Experts
Reduction in custom development by leveraging standard product features
Onsite support during critical cutovers
Access to Mission critical Support
-30% costs for design, configuration, testing by early identification of technical risk of the project
Partner Benefits…
Access to Product Development Team
Reduction in Technical Risk of Project
Higher Customer Satisfaction
Sign off by SAP
Joint face with SAP to customer
© 2012 SAP AG. All rights reserved. 17Confidential
SAP Premium Engagement Customers in India
845845 Indian Navy
~ 30 active Premium Engagement Customers in India
QUESTIONS ?
Ravi Shrivastav
SSEM – Premium Engagement
r.shrivastav@sap.com
M: +91 9811280166
Jaydeep Vanjari
SSEM – Premium Engagement
jaydeep.vanjari@sap.com
M: + 91 9833432513
APPENDIX
© 2012 SAP AG. All rights reserved. 20Confidential
SAP Premium Engagement Services
SAP Business Process Management
SAP Business Proc Perform Optimization
SAP Continuity Management
SAP Data Volume Management
SAP Volume Test Optimization
SAP Interface Management
SAP Security Optimization
SAP Software Change Management
SAP Technical Performance Optimization
SAP Remote Performance Optimization
SAP Test Management OptimizationSAP System Landscape Optimization
Part I Evaluation ServiceSAP System Landscape Optimization
Part II Execution Support Service
SAP Upgrade Weekend Support
SAP Technical Quality Manager
SAP Feasibility Check
SAP Technical Integration Check
SAP GoingLive SupportSAP Expertise on Demand
Standard Services Optimization Services
Solution Manager ServicesSAP Solution Manager Preparation
SAP Solution Manager Scoping
SAP Solution Manager Starter Pack
SAP CCoE Primary Certification
SAP CCoE Advanced Certification
Customer Center of Expertise Certifications
© 2012 SAP AG. All rights reserved. 21Confidential
SAP Premium Engagement Services
Assessment ServicesSAP System Administration
SAP SM 100 Solution Manager for OperationsSAP SM 200 Change Request Management
SAP SM 300 Business Process Monitoring
SAP E2E 040 Empowering Workshop
SAP TE2E 04 Empowering Workshop
SAP E2E 060 Customer Center of Expertise
SAP E2E 040 Run SAP Workshop
SAP E2E 100 Root Cause Analysis
SAP E2E 200 Change Control Management
SAP E2E 300 Bus. Process Integr & Autom
SAP E2E 400 Technical Upgrade Management
SAP E2E 500 Custom Code Management
Run SAP Assessment & Scoping Session
SAP Upgrade Assessment
SAP Downtime Assessment
SAP ESS MSS Modification Assessment
SAP Maintenance Assessment
SAP Operations Readiness Assessment
SAP Solution Management Assessment
SAP IT Planning
SAP Solution Transition Evaluation
SAP Business Solution Improvement
SAP Solution Operations Assessment
SAP Solution Transition Assessment
SAP Custom Code Management
Empowering Services
© 2012 SAP AG. All rights reserved. 22Confidential
Area DeliverableSAP
Standard Support
SAP EnterpriseSupport
(18%) (22%)
Continuous Improvement
New releases and updates of the licensed software • •
Support Packages • •
Technology Updates • •
Access to ABAP source code • •
Content, tools and information material for software change management • •
Guided self-services as part of SAP Solution Manager • •
Content, tools and process descriptions for Application Lifecycle Management • •
Message Processing and Mission-Critical Support
SAP Notes, Note Assistant • •
Message handling including7x24 for priority „very high“ • •
Service Level Agreements for Initial Reaction Time and Corrective Action • •
Global 24x7 root cause analysis • •
Root cause analysis for custom code • •
Support Advisory Center • •
Scope of SAP Support Offerings Delivery Commitments According to Contracts 1/2
© 2012 SAP AG. All rights reserved. 23Confidential
Area DeliverableSAP
Standard Support
SAP EnterpriseSupport
(18%) (22%)
Advanced Support for EHPs Modification Justification Check, Custom Code Maintainability Check • •
Remote Services Remote services (GoingLive, GoingLive FU, OSDB Migration) 1 • •
Continuous Quality Checks • •
Solution Manager Functions for delivery of SAP support, software installation and maintenance, reactive support • •
Usage rights for application lifecycle management functions 2 • •Usage rights for third party software that is operated in conjunctionwith SAP solutions • •
Other components, methodologies,content
Monitoring components and agents for systems to monitor available resources and system status information (e.g. SAP EarlyWatch Alert) • •
Test administration, test tools, pre-configured test templates and test casesvia the SAP Solution Manager • •
Content and supplementary tools designed to help increase efficiency,e.g Implementation Guide (IMG), Business Configuration (BC) Sets • •
Access to guidelines via the SAP Service Marketplace, e.g. implementation and operations processes and content designed to help reduce costs and risks • •
Participation in SAP's customer and partner community(via SAP Service Marketplace) • •
Scope of SAP Support Offerings Delivery Commitments According to Contracts 2/2
1 Additional deliveries of these services are available to all customers as chargeable single services2 Including for example Custom Development Management Cockpit, Business Process Change Analyzer and Quality Gate Management
© 2012 SAP AG. All rights reserved. 24Confidential
SAP Rapid Prototype Service Delivery Approach – Experience Fast Successes
Test License can be included in the Rapid Prototyping Offering
Clear customer-specific value-added roadmap
Precise measurements (Before – After)
Benefit Case
Plan for standard services
SAP Solution Manager Roadmap with Accelerators
Planning / Program Set-up
Set-up PoCinfrastructure
Implement key aspects of scenario(s)
Implementation
Learn how to operate mobile solutions
EWA,Remote Supportability
Operations
Expect up to maximum 90 days elapse time
© 2012 SAP AG. All rights reserved. 25Confidential
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