Rule and Event-based Processes June2010

Rule- and Event-based Processes

Paul VincentCTO Business Rules and CEP

TIBCO Software

Agenda

What are Business Processes and BPM?

Driven by events

Modeling + deployment under business control

BPM in 2010

Some business processMonitoring and optimisation of activities / queues

Orchestration control flow = simple to understand

Unified BPM and SOA Platform

Modeling

Process VisibilityMonitor, Report, Analyze

Resource Performance

User Interface

Team Leader

Work Management

Process Participants

Example State-of-the-art BPM

Business

AnalystProcess Develop

Executable Models

Process Management

SOA IntegrationSOA

Developer

Business Services

Process Performance

Business Analyst

Team Leader

Business Manager

Business Data

Leader

Unified BPM and SOA Platform

Modeling

Process Visibility

Monitor, Report, Analyze

Resource Performance

User Interface

Team Leader

Work Management

Process Participants

Benefits of state-of-the-art BPM

Optimizes the most expensive resource in

the process, ie people, + how they perform

Platform for lower operational TCO

while modeling the enterprise

Business

AnalystProcess Develop

Executable Models

Process Management

SOA IntegrationSOA Developer

Business Services

Process Performance

Business Analyst

Team Leader

Business Manager

Analyze

Business Data

Leader

Simplify process development

+ fast, iterative

approach + delivers rapid ROI

Insight into process

performance to make

better decisions

Automate STP

business processes

(e.g. common workflow

patterns)

Seamlessly leverage existing assets

Not all processes and activities are easily defined as an “orchestration”

or flow

Or a procedure

Or any other linear sequence of activities

Specialist Business Processes...

Complex Event Processingprovides alternative

business process viewpoints

Complex events

Event-based decisions

via a more generic, declarative Event-Decision-Action pattern

CEP principle 1: Faster Information for Faster Decisions

Potential Business Value

Business Event

Events are “indicators”

Event Processing provides faster

responses

Potential Business Value

Resulting Complex Event Measured

Root Cause / Correlation

Corrective Decision Made

Action Taken

Action time

The BusinessEvent Cloud

CustomerLogon

Fed Base RateIncrease

CustomerChecks

Close AccountWeb Page

NewOrder

Contract

ProductionItem

Arrives at Store

NewLiabilityAdded

RentalCar

Returned

ContractSubmitted

ContractReturnedthru EDIRental

CarCrashed

Mobile Callfrom CT@11.13

CEP principle 2: Context / Exceptions => Better Decisions

Fraud Risk!

Risk of CustomerDefection

CustomerCrossSell

Opportunity

Change inProduct Sales

Contract

EmployeeOver hours

ComplianceLimit

Approached

Customernow rated

ContractValidated

ContractValid

RentalContract Complete

Cell phonefraud alert

Result: processes for Operational Intelligence

• Event Processing is leading to new real-time business software capabilities

• Situation awareness, track and trace, sense and respond…

• EDA provides a superset of SOA and BPM core capabilities

Enables real-time responsiveness for better decisions

• Enables real-time responsiveness for better decisions and predictability leading to competitive advantage, risk management, better governance

Agenda

Shared patterns for BPM and CEP?

Generalization of a Process

Decision Action

Generalization of a Process

Decision Action

Complex Event

Business Logic

Fixed Services + Processes

CEP-driven Business Processes

eventsEvent Transport & Distribution

Pattern Detection

Event & State store

Decisions Reactions

Complex Event Processing

Roles:

Sense and RespondTrack and Trace

Situational Awareness

General Architecture for Event Processing

complex events

Asynchronous

Events

Continuous &

parallel event

pattern detection

simple events

Declarative

processing

BPM: business process

SOA: IT

services

CEP: complex

event processing

State store

Multiple event

types / channels

Orchestrated /

procedural processing

Agenda

What technologies are used in such

What technologies are used in suchComplex Event Processing?

Event Sources

eventsPublish-subscribe /

queue-based:

JMS-TIBCO EMS

eventchannels

Others

TCP-IP

SOAP over HTTP

RVPattern

Detection

Event & State store

-TIBCO EMS - IBM MQ etc

Decisions Reactions

Event Pattern Detection and Processing

Pattern Detection

Event & State store

Decisions Reactions

State Transitions

ContinuousQueries

Pattern RegEx

Event Rules

Event Pattern State Management, FT, DR

Pattern Detection

In-memory

Decisions Reactions

Distributed Cache

Decisions and Rules against Event Patterns

eventsEvent Transport & Distribution Decision/

Rule Management

Pattern Detection

Event & State store

Decisions Reactions

Event Rules

Inference Rules

Management

Reactions to Event Patterns

Pattern Detection

Event & State store

Decisions Reactions

Other Services and Processes –SOA + BPM

Agenda

Example Use Cases

Where does CEP apply?

“CEP applies to a very broad spectrum of challenges in information systems. A short list includes:”

�Business process automation

�Computer systems to automate scheduling and control network-based

scheduling and control network-based processes and processing

� Identifying when complex contracts are fulfilled

�Detection intrusion, fraud and other network attacks

�C3I

The Power of Events, Addison Wesley, ISBN: 0-201-72789-7, 2002

Shipping Company OOCL report from TUCON 2010

Shipment container track and trace:Monitoring shipment milestones and invokingappropriate processes

Simple and Complex processesdecision rules + simple actionsvs decision rules + BPEL / BPM actions

vs decision rules + BPEL / BPM actions

8k shipments, 100 average shipment lifecycle days, 2 containers per shipment, 64 milestones per container = 54 million active milestones, @ max 60 events/sec

Shipping Company OOCL

1. Implementation#1 = J2EE8 ppl => 8 mths to implement 100+ milestones=> 0.05 person yrs per milestoneBUT rule change expensive

2. Implementation#2 = Oracle BPEL

2. Implementation#2 = Oracle BPEL 3ppl + Oracle => 4 mths to implement 3 of 100+ milestones=> 0.5 person yrs per milestone

1. Implementation#1 = J2EE8 ppl => 8 mths to implement 100+ milestonesBUT rule change expensive

2. Implementation#2 = Oracle BPEL 3ppl + Oracle => 4 mths to implement 3 of 100+ milestones

3ppl + Oracle => 4 mths to implement 3 of 100+ milestones

3. Implementation#3 = TIBCO CEP3ppl + 1 TIBCO => 3wks POC + 2mths to implement 100+ milestones+ 4mths tuning=> 0.02 person yrs per milestone

Benefits: a. Declarative model is very elegant for certain problems. b. Increased agility: new milestones can be added without

technical assistance.

ROI: difficult to compute given recession / shipping downturn. But one example:Replaced rail billing process: @20K rail bill requests per mth Old: manual process New: 98% automated process in BEDevelopment cost $80K vs benefit $50K per mth = ROI in 2 mths

Agenda

Conclusions

Pattern

CEP covers generic Use Cases outside of BPM

events

Actions

Pattern Detection Decisions

Actionsand Views

Complex Event Detection

Real-timeDecisions

Real-timeDashboards

and BAM

Straight Thru Processing

Workflow

Using CEP = A Better Way to Fly a Business

Analytics on

ShipmentsComparisons

To SLA’s

Business Risk event Pattern

Real time Operations Dashboard

Thank you for your time

http://tibcoblogs.com/cep

Rule and Event-based Processes June2010

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