View
92
Download
4
Category
Preview:
Citation preview
How unified is UC?• UC tools are still standalone
• No context about business is passed between different UC tools, and they don’t add up
• Nature of communication is designed as one-time, with limited access for review
4
MAIN DRIVERS OF ADOPTION• Cost savings (HIGH Score)
• Make business processes simpler and faster (1)
• Facilitate customer satisfaction without face-to-face meetings (2)
• Improved productivity (3)
5
redesign needed• Nice-to-have vs. Must?
• Extra&Optional vs. Core&Main
• Business process centric vs. Customer centric approach
6
?
communication in center• Rethink your process so that it starts with
communication
• Store and reuse context generated within the session
• Recursively evaluate outcomes
7
WHEN TO FIGHT BACK• Played with SDKs to integrate WebRTC into apps
and discovered use cases
• Investigated the natural progress of customer visits and identified key problems
• Made use of every business context that is exchanged during a session
8
How to win the game• Invest/encourage staff to acquire software skills
• Resolve use cases where communication is the root cause of the problem
• Tinker around passing and using context between different tools
9
Recommended